La Ventura Apartments Reviews (%countItem)
La Ventura Apartments Rating
Address: 2600 Ventura Dr, Plano, Texas, United States, 75093-4005
Phone: |
Show more...
|
Fax: |
+1 (972) 769-2601 |
Web: |
www.laventuraapartments.com
|
E-mails: |
Sign in to see
|
Add contact information for La Ventura Apartments
Add new contacts
inconsistent sales practice, unfair penalty/ re-letting charge
I had planned to rent an apartment unit at La Ventura and made a payment of $350 as holding deposit on May 14th, 2017.
The Leasing Agent wanted me to sign an agreement online. I had not signed it initially and the link got expired.
Leasing Agent Dee called and told me to sign the documentation as part of process to rent the apartment as the link stays valid only for a short time.
She assured that if there are any concerns later, they will work towards addressing them. So I went ahead and signed the agreement online on May 24th 2017.
Incidentally, my plans changed and I continued stay at my current apartments, instead of moving to the new location (La Ventura).
So I called the Leasing agent if there be any penalty for me not moving in, She said will check and get back.
Next day I called her again to follow up. She asked me to send an email for not moving in without answering me about penalty/ re-letting fee.
I did send and email as she asked.
I was out of town for a medical trip later. On my return on Jun 19, I was surprised to see a mail from La Ventura for re-letting fee.
In my medical condition, I visited the property and asked Holly (manager) for clarification.
I also requested them to give me the apartment instead of charging a high re-letting fee, but they said it was already rented out.
I also came to know that the leasing agent who was working with me was no longer working there.
Here are my concerns:
- I understand re-letting fee was on the lease agreement. But they should have confirmed me about the penalty at least when I was asking them. Also the time given to sign the docs online was limited and their assurance of working with me to resolve ANY concerns and not mentioning about the re-letting fee in spite of asking multiple times led me to believe that they waived the fee.
- They had just skipped responding to my question and asked me to just send an email about not moving in. If they had even referred once about NOT waiving the re-letting fee, I would have chosen to move to that apartments, even if it was a different unit.
- If they had communicated about the fee when I asked them, I wouldn't have renewed the lease at my current apartments. They chose to just send a mail when I was out (unfortunately), but not respond when I asked them over call.
- Apartment move-in date as per my plan was July 24th, 2017. They rented the same unit for a higher rent to someone else even before my planned move-in date. Leasing Company did not loose any money.
- I understand they had worked on my application and was ready to pay for the admin work. But they want me to still pay over and above the deposit for re-letting fee of $1218.90 (which makes the total $ 1468.90) which I think is unfair under these circumstances. I even requested for partial waiver, but now, they are NOT ready to work with me.
- I had put deposit at other apartment and they considered it as refundable, whereas at La Ventura they decided to go beyond the deposit and charge me re-letting fee.
Waive off the 900 balance and remove this from my credit report.
This issue has already been discussed several times with this applicant. The applicant applied for an apartment and was approved and as required by the TAA Application, he signed the lease. Per the lease contract when an applicant cancels their move in, they are responsible for paying the relet fee of $1218.90 and admin fee of $150. The deposit that was placed on the apartment of $250 was applied towards the balance due as were two payments totaling $218.90. Payments ceased and the account balance of $900 was sent to our collection agency in Nov. 2017. We have not done anything deceptive, we have followed the TAA Lease Contract.
(The consumer indicated he/she DID NOT accept the response from the business.)
- I understand re-letting fee was on the lease agreement. But they should have confirmed me about the penalty at least when I was asking them. Also the time given to sign the docs online was limited, first time the link expired, Leasing agent called and told me I had to sign it as part of the process and their assurance of working with me to resolve ANY concerns and not mentioning about the re-letting fee in spite of asking multiple times led me to believe that they waived the fee.
- They had just skipped responding to my question and asked me to just send an email about not moving in. If they had even referred once about NOT waiving the re-letting fee, I would have waited for sometime after my medical travel and chosen to move to that apartments, even if it was a different unit.
- If they had communicated about the fee when I asked them, I wouldn't have renewed the lease at my current apartments. They chose to just send a mail when I was out (unfortunately), but not respond when I asked them over call.
- Apartment move-in date as per my plan was July 24th, 2017. They rented the same unit for a higher rent to someone else even before my planned move-in date. Leasing Company did not loose any money.
- I understand they had worked on my application and was ready to pay for the admin work. But they want me to still pay over and above the deposit for re-letting fee of $1218.90 (which makes the total $ 1468.90) which I think is unfair under these circumstances. I even requested for partial waiver, but now, they are NOT ready to work with me.
- I had put deposit at other apartment and they considered it as refundable, whereas at La Ventura they decided to go beyond the deposit and charge me re-letting fee.
Here are the responses line by line:
- The time given to sign the documents is 3 days, which is the time frame that is allotted by the Texas Apartment Association (TAA) with its applications. The document states that you agree that you will sign the Lease Contract within 3 days of approval. It is your responsibility to make sure that you read and understand what you are signing.
- I don't understand this question. I have been involved in this process from the beginning because the manager had called and asked how she needed to handle this and had even asked to waive the fee for you.
- We can communicate with you in any way that we see necessary. I know that the manager and leasing team had much contact with you. It is not in our control that you were not able to receive mail for a period of time.
- Honestly, it makes no difference when or for what rental amount we were able to rent the apartment for. We held the apartment for you and could not rent it to anyone else. When you cancel the move in, we are able to charge the relet fee plus 60 days of rent (per the lease contract). As our company policy, we only charge the relet fee because we then have the opportunity to re-rent the apartment. We use a revenue management system for our pricing and the rental rates change daily depending on many factors such as traffic, demand, and availability. Rental rates fluctuate up and down every day.
- As stated, the deposit that you paid to us was applied towards the amount you owe. According to the Lease Contract you owed us the relet fee of $1218.90 and the administration fee of $150, which leaved a total owed of $1368.90. We applied your deposit of $250 and the payments that you made of $218.90, which leaves a total due of $900. This was turned over to our collection agency, National Credit Systems. The only thing that I have any ability to waive is the administration fee of $150. We are going to adjust the account balance to be $750.
- All deposits are refundable providing that you either get denied or cancel prior to signing the Lease Contract. When you move into the apartment, the deposit still remains refundable providing that you return the apartment to us us in an acceptable condition when you move out.
(The consumer indicated he/she DID NOT accept the response from the business.)
I had asked multiple times over two days specifically about additional penalty, not even once was I told about it.
It is a matter of trust in dealing with people and in my experience I have seen people do good based on verbal commitment.
I paid dearly with both my productive time,effort and money even with good intentions. I am receiving harassing calls from collection agents.
LA Ventura management mentioned I had paid $250 as deposit, but I have records of paying $350.
Additional payment I made was $218 making the total payment $568.00 for the apartment I never moved in.
I am willing to close this matter in broader interest. As a last time resort, I can pay an additional $100 if the apartment closes the case for good and removes the collection remarks.
I would not want to stretch this anymoreâ??. But if you do not agree, I am considering taking this case up with Attorney General Texas.