La Vision Clara III

INSTALLER INSTALL CUSTOMER NEW EXERCISE ITEM, BEFORE INSTALLER LEFT HER HOME SHE CALL IN TO SAY INSTALLER SCRATCH HER FLOOR, SINCE INSTALLER DID NOT INSPECT THE FLOOR BEFORE INSTALL, HE TOOK RESPONSIBILITY AND TOLD CUSTOMER GET AN ESTIMATE TO FIX LIGHT SCRATCH ABOUT INCHES ON ONE BOARD ON THE FLOOR, SHE SUBMITTED AN ESTIMATE FROM EMPIRE FLOOR FOR WE SENT OUT A CHECK, MADE OUT TO EMPIRE FOR THE FLOOR REPAIR, SHE RECEIVE CHECK , I SENT IT OUT REGISTERED MAILCUSTOMER CALL IN ON JULY [redacted] AND SAID EMPIRE DO NOT WANT TO ACCEPT CHECKSHE CAME TO OUR BUSINESS, AT [redacted] ***, I TOOK BACK THE CHECK AND PAID THE CUSTOMER IN PERSON THE IN CASHSHE SIGN THAT I PAID HER THE MONEY, PAID IN FULL CASHI ALSO SENT THE INFO TO [redacted] CLAIM DEPARTMENT, THEY HAVE IT ON FILE AND IT IS CLOSED INSTALLER INSTALL BOTH EXERCISE EQUIPMENT FOR CUSTOMER, BEFORE HE LEFT HE MADE SURE THE MACHINE WAS WORKING PROPERLY, THEN THE CUSTOMER SIGN BOTH PAPER WORK, CONFIRMING THAT BOTH ITEM INSTALL WAS DONE AND MACHINE IS WORKING PROPERLYA FEW DAY AFTER COMPLETION SHE CALLED [redacted] AND COMPLAIN THE MACHINE IS NOT WORKING PROPERLY, [redacted] CONTACTED US, WE CALL THE CUSTOMER TO GO BACK TO CHECK THE MACHINE, SHE SAID SHE DO NOT WANT THE INSTALLER TO COME BACK TO HER HOMEI EXPLAIN TO HER THEN SHE WILL HAVE TO CALL [redacted] AND LET THEM SEND OUT THEIR OWN TECH, I ALSO EXPLAIN IF ELECTRICAL PART IN THE MACHINE IS NOT WORKING, ITS NOT AN INSTALLATION PROBLEM, BUT ELECTRICAL [redacted] HAS WARRANTY ON EXERCISE MACHINE, IF THE ITEM HAS DEFECT THEY REPLACE WITH NEW ITEMWE ANSWER THE CUSTOMER CALL AND COMPLAINT AND SHE IS AWARE THAT [redacted] DEAL WITH WARRANTY NOT THE INSTALLERTHANK YOU

INSTALLER INSTALL CUSTOMER NEW EXERCISE ITEM, BEFORE INSTALLER LEFT HER HOME SHE CALL IN TO SAY INSTALLER SCRATCH HER FLOOR, SINCE INSTALLER DID NOT INSPECT THE FLOOR BEFORE INSTALL, HE TOOK RESPONSIBILITY...

AND TOLD CUSTOMER GET AN ESTIMATE TO FIX 1 LIGHT SCRATCH ABOUT 4 INCHES ON ONE BOARD ON THE FLOOR, SHE SUBMITTED AN ESTIMATE FROM EMPIRE FLOOR FOR 289.00. WE SENT OUT A CHECK, MADE OUT TO EMPIRE FOR THE FLOOR REPAIR, SHE RECEIVE CHECK , I SENT IT OUT REGISTERED MAIL. CUSTOMER CALL IN ON JULY [redacted] AND SAID EMPIRE DO NOT WANT TO ACCEPT CHECK. SHE CAME TO OUR BUSINESS, AT [redacted], I TOOK BACK THE CHECK AND PAID THE CUSTOMER IN PERSON THE 289.00 IN CASH. SHE SIGN THAT I PAID HER THE MONEY, PAID IN FULL CASH. I ALSO SENT THE INFO TO [redacted] CLAIM DEPARTMENT, THEY HAVE IT ON FILE AND IT IS CLOSED.
INSTALLER INSTALL BOTH EXERCISE EQUIPMENT FOR CUSTOMER, BEFORE HE LEFT HE MADE SURE THE MACHINE WAS WORKING PROPERLY, THEN THE CUSTOMER SIGN BOTH PAPER WORK, CONFIRMING THAT BOTH ITEM INSTALL WAS DONE AND MACHINE IS WORKING PROPERLY. A FEW DAY AFTER COMPLETION SHE CALLED [redacted] AND COMPLAIN THE MACHINE IS NOT WORKING PROPERLY, [redacted] CONTACTED US, WE CALL THE CUSTOMER TO GO BACK TO CHECK THE MACHINE, SHE SAID SHE DO NOT WANT THE INSTALLER TO COME BACK TO HER HOME. I EXPLAIN TO HER THEN SHE WILL HAVE TO CALL [redacted] AND LET THEM SEND OUT THEIR OWN TECH, I ALSO EXPLAIN IF ELECTRICAL PART IN THE MACHINE IS NOT WORKING, ITS NOT AN INSTALLATION PROBLEM, BUT ELECTRICAL. [redacted] HAS WARRANTY ON EXERCISE MACHINE, IF THE ITEM HAS DEFECT THEY REPLACE WITH NEW ITEM. WE ANSWER THE CUSTOMER CALL AND COMPLAINT AND SHE IS AWARE THAT [redacted] DEAL WITH WARRANTY NOT THE INSTALLER. THANK YOU.

Review: On May **,2014 I ordered on line a reebok 610 recumbent exercise bike from [redacted] and on June *, 2014 I ordered a reebok 1210 elliptical from [redacted]. I purchased an installation process from [redacted] for my equipment to be assembled and [redacted] made arrangements for this business to come and perform the installation, in which they did on 6/**/2014. Upon installation my floor was damaged in the process and the equipment was not assembled properly the same day I called and made a complaint with the installation company and [redacted] and to date the only thing that has been paid for is my floor. I have exercise equipment that is taking up space the 610 recumbent bike is malfunctioning continuously repeating peddle and as I continue to peddle the screen goes blank no timer, no calorie, no pulse. The elliptical is grinding and squeaking because it was not assembled properly one of the parts was not used I have it in my possession. I have notified both parties in reference to this only to be ignored.Date of purchase 5/**/2014- on-line [redacted]item# REEBOK 610 Recumbent Bikemodel# RBEX06013.0total $791.57Date of purchase 6/*/2014-on line [redacted]item# 1210 elliptical model# RBEL01213.3total $1414.29The total includes reward points that I used on both purchases.Desired Settlement: I would like for both items to be replaced and if they refuse to replace it I would like to be paid for the equipment and also be compensated for when I have the equipment to be removed from my home.

Business

Response:

INSTALLER INSTALL CUSTOMER NEW EXERCISE ITEM, BEFORE INSTALLER LEFT HER HOME SHE CALL IN TO SAY INSTALLER SCRATCH HER FLOOR, SINCE INSTALLER DID NOT INSPECT THE FLOOR BEFORE INSTALL, HE TOOK RESPONSIBILITY AND TOLD CUSTOMER GET AN ESTIMATE TO FIX 1 LIGHT SCRATCH ABOUT 4 INCHES ON ONE BOARD ON THE FLOOR, SHE SUBMITTED AN ESTIMATE FROM EMPIRE FLOOR FOR 289.00. WE SENT OUT A CHECK, MADE OUT TO EMPIRE FOR THE FLOOR REPAIR, SHE RECEIVE CHECK , I SENT IT OUT REGISTERED MAIL. CUSTOMER CALL IN ON JULY [redacted] AND SAID EMPIRE DO NOT WANT TO ACCEPT CHECK. SHE CAME TO OUR BUSINESS, AT [redacted], I TOOK BACK THE CHECK AND PAID THE CUSTOMER IN PERSON THE 289.00 IN CASH. SHE SIGN THAT I PAID HER THE MONEY, PAID IN FULL CASH. I ALSO SENT THE INFO TO [redacted] CLAIM DEPARTMENT, THEY HAVE IT ON FILE AND IT IS CLOSED.

INSTALLER INSTALL BOTH EXERCISE EQUIPMENT FOR CUSTOMER, BEFORE HE LEFT HE MADE SURE THE MACHINE WAS WORKING PROPERLY, THEN THE CUSTOMER SIGN BOTH PAPER WORK, CONFIRMING THAT BOTH ITEM INSTALL WAS DONE AND MACHINE IS WORKING PROPERLY. A FEW DAY AFTER COMPLETION SHE CALLED [redacted] AND COMPLAIN THE MACHINE IS NOT WORKING PROPERLY, [redacted] CONTACTED US, WE CALL THE CUSTOMER TO GO BACK TO CHECK THE MACHINE, SHE SAID SHE DO NOT WANT THE INSTALLER TO COME BACK TO HER HOME. I EXPLAIN TO HER THEN SHE WILL HAVE TO CALL [redacted] AND LET THEM SEND OUT THEIR OWN TECH, I ALSO EXPLAIN IF ELECTRICAL PART IN THE MACHINE IS NOT WORKING, ITS NOT AN INSTALLATION PROBLEM, BUT ELECTRICAL. [redacted] HAS WARRANTY ON EXERCISE MACHINE, IF THE ITEM HAS DEFECT THEY REPLACE WITH NEW ITEM. WE ANSWER THE CUSTOMER CALL AND COMPLAINT AND SHE IS AWARE THAT [redacted] DEAL WITH WARRANTY NOT THE INSTALLER. THANK YOU.