Initial Business Response / [redacted] (1000, 8, 2016/01/28) */ [redacted] There is no true science in the cleaning industry with how different fabrics response to cleaning techniquesThus we are unable to guarantee this service [redacted] In this case, due to the age of the furniture, there was some shrinkage to the ruffle around the bottom edge on the loveseat and chair cushionA week later the family called to complainWe picked the sofa and chair up and brought them back to our shop (at our cost)The material was stretched as much as possible but the material did not return 100% to its original state The [redacted] was a [redacted] hanging on the windowWhen the window was opened, the [redacted] fell to the floorThe technician gave his personal phone number to be contacted and he offered to replace the [redacted] himselfHe was never contacted [redacted] In our opinion, with the comments above, we feel we have more than satisfied our commitment to the customer We do not accept this claim but we will satisfy the customer's request and reverse the $ [redacted] charge, reimburse [redacted] for the [redacted] and $ [redacted] for the furniture [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) This satisfies our concernsThank you for your assistance
Initial Business Response /* (1000, 8, 2016/01/28) */
[redacted]
There is no true science in the cleaning industry with how different fabrics response to cleaning techniques. Thus we are unable to guarantee this service....
[redacted]
In this case, due to the age of the furniture, there was some shrinkage to the ruffle around the bottom edge on the loveseat and chair cushion. A week later the family called to complain. We picked the sofa and chair up and brought them back to our shop (at our cost). The material was stretched as much as possible but the material did not return 100% to its original state.
The [redacted] was a [redacted] hanging on the window. When the window was opened, the [redacted] fell to the floor. The technician gave his personal phone number to be contacted and he offered to replace the [redacted] himself. He was never contacted.
[redacted] In our opinion, with the comments above, we feel we have more than satisfied our commitment to the customer.
We do not accept this claim but we will satisfy the customer's request and reverse the $[redacted] charge, reimburse [redacted] for the [redacted] and $[redacted] for the furniture.
[redacted]
Initial Consumer Rebuttal /* (2000, 10, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This satisfies our concerns. Thank you for your assistance.
Initial Business Response / [redacted] (1000, 8, 2016/01/28) */ [redacted] There is no true science in the cleaning industry with how different fabrics response to cleaning techniquesThus we are unable to guarantee this service [redacted] In this case, due to the age of the furniture, there was some shrinkage to the ruffle around the bottom edge on the loveseat and chair cushionA week later the family called to complainWe picked the sofa and chair up and brought them back to our shop (at our cost)The material was stretched as much as possible but the material did not return 100% to its original state The [redacted] was a [redacted] hanging on the windowWhen the window was opened, the [redacted] fell to the floorThe technician gave his personal phone number to be contacted and he offered to replace the [redacted] himselfHe was never contacted [redacted] In our opinion, with the comments above, we feel we have more than satisfied our commitment to the customer We do not accept this claim but we will satisfy the customer's request and reverse the $ [redacted] charge, reimburse [redacted] for the [redacted] and $ [redacted] for the furniture [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) This satisfies our concernsThank you for your assistance
Initial Business Response /* (1000, 8, 2016/01/28) */
[redacted]
There is no true science in the cleaning industry with how different fabrics response to cleaning techniques. Thus we are unable to guarantee this service....
[redacted]
In this case, due to the age of the furniture, there was some shrinkage to the ruffle around the bottom edge on the loveseat and chair cushion. A week later the family called to complain. We picked the sofa and chair up and brought them back to our shop (at our cost). The material was stretched as much as possible but the material did not return 100% to its original state.
The [redacted] was a [redacted] hanging on the window. When the window was opened, the [redacted] fell to the floor. The technician gave his personal phone number to be contacted and he offered to replace the [redacted] himself. He was never contacted.
[redacted] In our opinion, with the comments above, we feel we have more than satisfied our commitment to the customer.
We do not accept this claim but we will satisfy the customer's request and reverse the $[redacted] charge, reimburse [redacted] for the [redacted] and $[redacted] for the furniture.
[redacted]
Initial Consumer Rebuttal /* (2000, 10, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This satisfies our concerns. Thank you for your assistance.