La-Z Boy Furniture Gallery Reviews (5)
We had delivery of couches (size smaller than ones in our house now) delivered on 8/31/18. When purchasing couches, no waiver or provisions for difficult delivery were discussed. Upon delivery, the crew determined our furniture would not fit, and the delivery company gave us the choice of either signing waiver against all damage, or forfeiture of cost of couches plus restock fee. They then proceeded to somehow break the glass in our storm door (the smallest opening of doorway was undamaged, the broken storm door was opened well beyond the doorway). The delivery company states we signed the waiver, so any incentive to be careful was taken out of equation, and they are not liable. Lazyboy claims no responsibility either, despite not being aware of waiver and no disclosure upon purchase. This is an American company, with nice furniture, and we chose them for history of past customer service. This is not demonstrating good customer service. From a business standpoint, the cost of the door repair to the company would be more cost effective in the long run than losing all future business from a loyal customer and all family and friends of that customer.
Review: I purchased a chair in March of 2015. In less than a month the chair started to squeak loudly and then I heard a loud bang and a bolt had broken off. Since then I had had the same problem with the bolts breaking off on three separate occasions. The last time it had been repaired the bolts began breaking off the next day. I called corporate and requested a store credit for the chair and they refused and just want to keep repairing the chair.Desired Settlement: Store Credit
Review: Purchased furniture (leather couch) in February 2014 with ultra shield warranty to cover any damages. After approximately one year leather couch had started to peel and when I contacted La-z-boy was told that the furniture had gone past initial factory warranty. Ultra Shield also stated that the peeling would not be covered. I have spoken with La-z-boy numerous time since my initial complaint call made to them in early 2015 but the matter has still gone unresolved and they have not contacted me in a timely manner since my last inquiry. I supplied photos of the peeling and they did have someone come to take a look but that individual was unable to tell me what caused the peeling. He urged me to contact La-z-boy which I did but as previously mentioned have had no response back. I also left a message for the escalation department and a gentleman named Rob. I can supply the photos to the Revdex.com at your request. In a conversation with Ultra Shield they also stated that the couch, if it is leather, should not peel this soon. I would expect a gradual fading over time but with exposure to the sun but this I cannot explain. Thank you for your time. I have a compliant number if needed by Revdex.comDesired Settlement: At La-z-boy's expense, I would like for them or someone they recommend come out and dye/repair the peeled area.
Review: Called La-z-boy Milford for service of my 1,200 recliner and given customer care, they told me I would have to give my credit card with around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esired Settlement: I WOULD LIKE NOT TO BE CHARGE AND GET MY MONEY BACK AND HAVE THIS EXPENSIVE CHAIR FIXED FREE AND ASAP SINCE SOMEONE IN MY HOUSE NEEDS THAT REMOTE TO SIT, AND GET UP.
Review: I am a veteran and also disabled.My girlfriend had rotator surgery so we needed good reliable furniture to replace our old.We went to Lazy boy on 3/17/14 and found the perfect sofa and recliner.I have to sleep in a recliner and have been since 2008.The sales person sold us on memory foam which would add comfort and not change the chair.We finally got the furniture on 6/11/14.After sitting in the sofa we noticed that we had to slide back because the back of the sofa was tilted and our backs did not rest against the back of the sofa which our friends noticed as well.Also the stuffing in my recliner was separating in the middle.My girlfriend is 5'2 and she has to have pillows behind her in order to sit upright and have her feet touch the floor.When you look at the sofa the height of the right and left of our sofa is lower then the middle.We had to wait a month for a tech to come out who re-stuffed the chairs but it did not solve the problem.We went back to Lazy Boy 3 times to sit in the sofa we ordered and it was perfect unlike the one we received.During the last couple of months 2 more techs have been out but have not solved the problem.We went to the manager at the store to put in a complaint.I had photos to show her to better understand what's going on but she said it was not her job and that it was a comfort issue.I mentioned it could be a manufacturing issue or the memory foam so she put in the complaint.Also last tech that came to our house we were going to kick out because of his attitude which is also in the complaint at Lazy Boy.The manager seemed uninterested in helping us out.A couple of days later I got a call from a young lady from Lazy boy and I explained the problems again.This was recorded if any verification is needed.She said the chairs need to be restuffed periodically.I said we had the chairs for only a month.She insisted on it being a comfort issue.She said that we were talking in circles.I asked to talk to a manager but was denied saying her next chain of command will call.Desired Settlement: Besides being a comfort issue I want to know why our furniture is like this and why the stuffing is separating so soon.They misread tech order and replaced seat with foam again and told me to throw the old one out.And for the young lady who called, the chair is stuffed with polyester not feathers. The seat and leg rest are memory foam.I want the sofa that's on the store room floor or one made exactly like that if not I want my money back which they said they could not do because of the warranty.
La-Z Boy Furniture Gallery Rating