This is in response to complain no [redacted] The customer has been unresponsive to all our attempts to resolve this matter Here are some highlights about this matter: The customer still owes $as of January, 2017The dealership tried several time to contact the customer by phone and mail with no luckCustomer also change his address twice in on year without informing the dealer of such change which is a violation of his security agreement.Customer has NOT made any payments since January, 2016.Customers mislead the dealership about the car being impounded.The customer lied to us several times about showing up to resolve this matter but never did.LA AUTO SALES Is willing to void all late fees in the amount of $if the customer startmaking his payments If you have any questions about this matter please feel free to contact me at [redacted] ***
Regarding complain Id # [redacted] The customer bought the car for her son who never drove a manual transmission car before, I personally went with the customer and the son for test drive and he couldn’t get the car to move he took off on 3rd gear and the car stalled with him over times during the test drive , I even made a comment “are you sure you want a manual transmission car for the Mom and the son “The customer liked the car and purchased the car same day and I explained to them that she is buying the car AS IS with no warranty from my dealership and gave her days warranty through a third party company ASC Warranty and she signed all the forms including buyers guide showing As Is Even though after the son broke the axel and damaged other engine bracket I fixed the car with no cost on customer and explained to the customer that day when she picked up the car what caused the problem, and I even drove the car with her for minutes and the car was fine and has no issues when they leftAfter days they called complaining about the car is making noise which I advised the customer to take the car to any mechanic and call the warranty companyAfter that the customer stopped a check of $and suppose to give me other checks of $each, which never did, I tried to call the customer so many times and left voice mails to call me back the customer never did, which finally I decided to solve the issue through court (Mediation program) but the customer decided not to show up to courtThe customer still owe the business $ I’m attaching a copy of - Buyers guide ( As Is ) form - Used vehicle order (with balance left)- ASC warranty (vehicle protection plan ) - Proof from the bank of stop payment of $- Court paper
To whom it may concern, This is in response to complain no [redacted] Here are some highlights about this matter: The customer bought cars from us before and worked for us , so why he keep buying from us!!!I was against this deal to start with but he wanted the car and kept begging me and my partner to buy it from the first day we got it from the auction and finally we agreed with him putting $down and making payments with no interest on the remaining balance ! Customer claimed the car has warranty which is not true , him self filled the buyer guide and signed the form saying AS IS attached is a copy of the form.We asked customer so many times to come to the office and meet with us and never did , I have text messages showing all that.The contract between customer and us is that he is to make payments of and one final payment of starting from 10/21/, customer didn’t make any payment since 1/26/2016.As I explained to Revdex.com by phone me and my partner are willing to meet him at your office and go over his deal and payments and do our best to solve this matter See attachments If you have any questions about this matter please feel free to contact me at [redacted] ***
This is in response to complain no [redacted] The customer has been unresponsive to all our attempts to resolve this matter Here are some highlights about this matter: The customer still owes $as of January, 2017The dealership tried several time to contact the customer by phone and mail with no luckCustomer also change his address twice in on year without informing the dealer of such change which is a violation of his security agreement.Customer has NOT made any payments since January, 2016.Customers mislead the dealership about the car being impounded.The customer lied to us several times about showing up to resolve this matter but never did.LA AUTO SALES Is willing to void all late fees in the amount of $if the customer startmaking his payments If you have any questions about this matter please feel free to contact me at [redacted] ***
Regarding complain Id # [redacted] The customer bought the car for her son who never drove a manual transmission car before, I personally went with the customer and the son for test drive and he couldn’t get the car to move he took off on 3rd gear and the car stalled with him over times during the test drive , I even made a comment “are you sure you want a manual transmission car for the Mom and the son “The customer liked the car and purchased the car same day and I explained to them that she is buying the car AS IS with no warranty from my dealership and gave her days warranty through a third party company ASC Warranty and she signed all the forms including buyers guide showing As Is Even though after the son broke the axel and damaged other engine bracket I fixed the car with no cost on customer and explained to the customer that day when she picked up the car what caused the problem, and I even drove the car with her for minutes and the car was fine and has no issues when they leftAfter days they called complaining about the car is making noise which I advised the customer to take the car to any mechanic and call the warranty companyAfter that the customer stopped a check of $and suppose to give me other checks of $each, which never did, I tried to call the customer so many times and left voice mails to call me back the customer never did, which finally I decided to solve the issue through court (Mediation program) but the customer decided not to show up to courtThe customer still owe the business $ I’m attaching a copy of - Buyers guide ( As Is ) form - Used vehicle order (with balance left)- ASC warranty (vehicle protection plan ) - Proof from the bank of stop payment of $- Court paper
To whom it may concern, This is in response to complain no [redacted] Here are some highlights about this matter: The customer bought cars from us before and worked for us , so why he keep buying from us!!!I was against this deal to start with but he wanted the car and kept begging me and my partner to buy it from the first day we got it from the auction and finally we agreed with him putting $down and making payments with no interest on the remaining balance ! Customer claimed the car has warranty which is not true , him self filled the buyer guide and signed the form saying AS IS attached is a copy of the form.We asked customer so many times to come to the office and meet with us and never did , I have text messages showing all that.The contract between customer and us is that he is to make payments of and one final payment of starting from 10/21/, customer didn’t make any payment since 1/26/2016.As I explained to Revdex.com by phone me and my partner are willing to meet him at your office and go over his deal and payments and do our best to solve this matter See attachments If you have any questions about this matter please feel free to contact me at [redacted] ***