Lab Investments, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
p.sit did take several phone calls and many minutes of being on hold to get this response, but I am satisfied with the resolution!

Thank you for mediating this consumer complaint from our customer, Case Number:*** .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyUnfortunately we were unable to locate a customer account with the information
provided.Please provide us with an order id and make sure the customers information matches their order to be able to resolve this complaint.we appreciate your understanding

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.Unfortunately we are unable to locate a customer account with the customer’s information.The...

order number provided within the complaint is not from our company We appreciate your understanding.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 02/17/2017 and paid the shipping and handling fees of $4.99 and $4.97.The trial expired on 03/03/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $89.92 for the original shipments on 03/03/2017.Customer contacted our Customer Service on 03/03/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 03/03/2017 $89.92 for any misunderstanding when placing the order. Here is the refund confirmation:$89.92 Trans ID:[redacted] dated 04/14/2017.      Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further ques