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Lab One Inc.

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Lab One Inc. Reviews (1)

Initial Business Response /* (1000, 5, 2016/05/31) */
We did provide a beautiful tulip arrangement to *** on the day of her birthday, as expectedBecause flowers are such delicate and perishable inventory items, there may be times when certain colors will have to be substituted due to local
availabilityWe apologized that we made decisions on the customers behalf without letting her know of the changes
Our policy is to recognize the day of delivery being the most important, especially for timely events such as a birthday, and the quality of flowers being delivered is of utmost importanceIt is stated in the FAQ sections of our website that, "Shops may need to make substitutions for flower colors due to high demandflorists will always try their best to match every order and ensurethe flowers look great." In this instance, our local shop did not have red tulip blooms, yet did have a mix selection of fresh, healthy yellow pink tulips which were sent to the customer's boss
Upon speaking to the recipient of the flowers, they informed us that they were beyond pleased with the arrangement delivered and was unaware of why there would be an issue with flowersShe was thankful to receive a vase of beautiful, fresh tulips from one of her employees on the day of her birthday

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