Revdex.com serving Metro Washington DC and Eastern Pennsylvania KST, NW, 10" Floor Washington, DC20005-340412/18/2015Re: complaint Id:# [redacted] To Whom It May Concern:We have reviewed [redacted] 's' complaint regarding the [redacted] that he purchased from us here at Lindsay FordOur Service department has been communicating with him and has told him that we can fix the problem but he is choosing not to get it fixedWe do apologize for his inconvenience, but do recommend getting in contact with Ford (Manufacturer) to open a claim as we are not eligible to do soWe have also offered him to trade the vehicle in on a different vehicle and the option still standsI thank you in advance for your attention in this matterIf you should have any additional questions, please feel free to contact me with the information listed below.Sincerely,Mike E [redacted] @lindsayford.com ###-###-#### [redacted] WHEATON, MD [redacted] || [redacted] || LINDSAYFoRD.com
To Whom It May Concern: [redacted] was correct and we sold her a warranty that did not cover her vehicleWe have issued a full refund for the $she was charged
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meLindsay Ford phoned me via my cell today and left a voice message indicating the money will be refundedThe phone number identified as [redacted] There was a statement of apology for the delay in refunding the moneyThere a statement that the details and urgency had not been relayed to this Lindsay Ford employee (Sherri) who was responsible for sending the refund/check to me I appreciate your prompt assistance in facilitating resolution to this matterAlthough it has been unfortunate and quite frustrating, it appears as though your involvement encouraged a speedy responseWith tremendous gratitude, I thank you.Kindly, [redacted]
The issue is internally the cost of repair will be somewhere in the $to $range sending to another dealer can run over $1000.We are not willing to spend that kind of money on the repairsWe need to do the work here
7/30/15To Whom it May Concern: [redacted] purchased a vehicle from Lindsay ford on May 2nd, After trying to get the vehicle financed, we ended up backing out the F-(VIN [redacted] )Once the back-out happened, we purchased his [redacted] (VIN [redacted] ) from himAs of today, everything that has been listed by [redacted] has been addressed and resolvedI thank you in advance for your attention in this matterIf you should have any other additional questions, please feel free to contact me with the information listed below.Sincerely,Mike EGeneral Manager
9/14/15To Whom it May Concern: [redacted] purchased a vehicle from us on May 16, We have no knowledge that we were responsible for her address being set up incorrectly with her lienholder as we have the current address used on this complaint for the customerAt this point and time, we are unable to unwind or refund her money as the vehicle is titled in her name and she is the ownerWe are really sorry for the miscommunication and have offered our apologies before the complaint was madeIf you should have any other questions or concerns regarding this matter, please feel free to contact me with the information listed belowI thank you in advance and look forward to hearing from you.Sincerely,Mike E.General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The $check was supposed to be refunded to the bankIt is the refund for the maintenance package that has been proratedSeeing as I have never been able to use it, I would like the entire maintenance package refundedI have been trying to return it for a year and it should not be my problem that it has taken this long to accomplish thatI explained to Jerry that this is not a sufficient resolution however he believes that they can not do anything about the last two years refusing to acknowledge that this is not something that happened two years ago but rather something that I have been fighting for two yearsI was a repeat customer and I was scammed this large dealershipThey have acknowledged that thing were poorly run and that there are many customers who have had issues in the past yet their hands are tied past $which is not even their money to begin with? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I was told I would receive the check in the mail at [redacted] ***, Rockville, MD [redacted] by Tuesday February 7th and if I did not, to call Holly L [redacted] back to let her knowI called her on February 7th, 8th, and 9th with no response and left a voicemail each timeStill no one has called me backIt is now February 10thSecondly, the money they are refunding me does not cover the costs that they said they would; I purchased the vehicle for $8,and according to them, the car was being sold for $6,800, despite it reading $6,on their website the day of purchaseThirdly, this refund amount does not include the credit at which I am paying on this amount through a credit company which amounts to at least $I have tried to settle matters with them however I am not getting any responses Regards, [redacted]
Revdex.com serving Metro Washington DC and Eastern Pennsylvania KST, NW, 10" Floor Washington, DC20005-340412/18/2015Re: complaint Id:# [redacted] To Whom It May Concern:We have reviewed [redacted] 's' complaint regarding the [redacted] that he purchased from us here at Lindsay FordOur Service department has been communicating with him and has told him that we can fix the problem but he is choosing not to get it fixedWe do apologize for his inconvenience, but do recommend getting in contact with Ford (Manufacturer) to open a claim as we are not eligible to do soWe have also offered him to trade the vehicle in on a different vehicle and the option still standsI thank you in advance for your attention in this matterIf you should have any additional questions, please feel free to contact me with the information listed below.Sincerely,Mike E [redacted] @lindsayford.com ###-###-#### [redacted] WHEATON, MD [redacted] || [redacted] || LINDSAYFoRD.com
To Whom It May Concern: [redacted] was correct and we sold her a warranty that did not cover her vehicleWe have issued a full refund for the $she was charged
Mr [redacted] 's issue has been resolvedWe updated his warranty as soon as we received the first complaint
The check was cut and mailed to the customerI have left her a messageShe should receive it in the next couple of days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meLindsay Ford phoned me via my cell today and left a voice message indicating the money will be refundedThe phone number identified as [redacted] There was a statement of apology for the delay in refunding the moneyThere a statement that the details and urgency had not been relayed to this Lindsay Ford employee (Sherri) who was responsible for sending the refund/check to me I appreciate your prompt assistance in facilitating resolution to this matterAlthough it has been unfortunate and quite frustrating, it appears as though your involvement encouraged a speedy responseWith tremendous gratitude, I thank you.Kindly, [redacted]
To Whom it may concern:Lindsay Ford did finishing fixing [redacted] ***'s vehicleShe also received a discount from our service Director
Thanks for follow up I have received the refund Thank you for your business!!!###-###-#### [redacted] .net
The issue is internally the cost of repair will be somewhere in the $to $range sending to another dealer can run over $1000.We are not willing to spend that kind of money on the repairsWe need to do the work here
WE HAVE TITLE AND ARE SENDING IT OUT NEXT WEEK *** TO [redacted] I WILL APOLOGIZE TO HIM IN PERSON LATER TODAY
7/30/15To Whom it May Concern: [redacted] purchased a vehicle from Lindsay ford on May 2nd, After trying to get the vehicle financed, we ended up backing out the F-(VIN [redacted] )Once the back-out happened, we purchased his [redacted] (VIN [redacted] ) from himAs of today, everything that has been listed by [redacted] has been addressed and resolvedI thank you in advance for your attention in this matterIf you should have any other additional questions, please feel free to contact me with the information listed below.Sincerely,Mike EGeneral Manager
9/14/15To Whom it May Concern: [redacted] purchased a vehicle from us on May 16, We have no knowledge that we were responsible for her address being set up incorrectly with her lienholder as we have the current address used on this complaint for the customerAt this point and time, we are unable to unwind or refund her money as the vehicle is titled in her name and she is the ownerWe are really sorry for the miscommunication and have offered our apologies before the complaint was madeIf you should have any other questions or concerns regarding this matter, please feel free to contact me with the information listed belowI thank you in advance and look forward to hearing from you.Sincerely,Mike E.General Manager
I spoke to [redacted] and we have cancelled his first warranty and applied for the correct oneIt should take about weeks to processThanks
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The $check was supposed to be refunded to the bankIt is the refund for the maintenance package that has been proratedSeeing as I have never been able to use it, I would like the entire maintenance package refundedI have been trying to return it for a year and it should not be my problem that it has taken this long to accomplish thatI explained to Jerry that this is not a sufficient resolution however he believes that they can not do anything about the last two years refusing to acknowledge that this is not something that happened two years ago but rather something that I have been fighting for two yearsI was a repeat customer and I was scammed this large dealershipThey have acknowledged that thing were poorly run and that there are many customers who have had issues in the past yet their hands are tied past $which is not even their money to begin with? Regards, [redacted] ***
Keren in our accounting office will be calling the customer to update timeline of when they will be receiving rebate check
We will process this refund today
We have resolved the situation for this customerVery nice customers, glad to have them as customers again.Thanks [redacted] ***
Complaint: [redacted] I am rejecting this response because:I was told I would receive the check in the mail at [redacted] ***, Rockville, MD [redacted] by Tuesday February 7th and if I did not, to call Holly L [redacted] back to let her knowI called her on February 7th, 8th, and 9th with no response and left a voicemail each timeStill no one has called me backIt is now February 10thSecondly, the money they are refunding me does not cover the costs that they said they would; I purchased the vehicle for $8,and according to them, the car was being sold for $6,800, despite it reading $6,on their website the day of purchaseThirdly, this refund amount does not include the credit at which I am paying on this amount through a credit company which amounts to at least $I have tried to settle matters with them however I am not getting any responses Regards, [redacted]