There are numerous items to address in the rejection that were not stated in the original so we will address those as well -The point of connection for our irrigation system was provided to us in the work done by the Cistern CompanyWe were shown where to connect to our system in a field meeting with the Cistern company set up by [redacted] The City Water was connected into and brought in a PVC pipe by the Cistern Coand is right next to the provided connection for usIf Mr [redacted] has now determine he would like it switched to the City water it is a few feet away from our connection and would be a simple change.I have the text from [redacted] saying the arborist said the trees were fine and "were sleeping".As I stated after months of being off the project we came back to finish the remaining 5% of the project and the trees were deadWe completed the last 5%, were never asked to pay for or even participate in the removal and replacement of the trees and that it was determine by the [redacted] 's at the time the demise of the trees were a result of a faulty pump coming from Cistern Co., which provided the water source to the irrigation system we installed and therefore the trees had not been wateredI was informed by Sandy [redacted] on the last day I was at the project that a letter was sent to the Cistern Coby [redacted] Farely requesting payment for the dead trees due to the faulty pump.We have never had a complaint filed against LaBarge Landscape in all our years of business, installing over thousand projects due to we strive to take care of our customers and back our workmanship and productsWe believe we have no fault in any way in the demise of the treesJack L***
Complaint: [redacted] We are rejecting this response because: the trees always received water, as per LaBarge instruction We did NOT "winterize" the cistern in November because we wanted the trees to receive consistent watering (Rather than using the main water line for his installed irrigation, as per contract, MrL [redacted] hooked into the cistern which was more convenient for him not us So, now we cannot shut down the cistern in the winter.) When the LaBarge foreman came out in February 2017, he knew the trees were being watered because he planted new trees and set them up with the existing irrigation lines - at that time he saw the trees in this claim were browning and suggested that we change from watering once/week to twice/week The arborist never said the trees were "fine." He said they were not dead yet, and that we would know in 2-months if they were actually dead So, we waited until the end of that time, which was after the project was completed to declare them dead In good faith, we paid the contractor in full because he was out money for the plants he installed in May When the arborist came back in June, we contacted LaBarge requesting that he honor his warrantyNOTE: We also noted that after we mentioned the warranty in our complaint to him , we had trouble finding it again on his website.There are many variables with living plants - how they were planted, how much water the emitters put out, and how much water they received initially when they were hand watered to handle the transplant shockThat was the reason we asked for the year warranty As MrLaBarge stated, this was a very large, complex job The company worked diligently to meet our requests and we could see the effort they made to meet those requests The cost of the dead tree is less than 1/2% of the overall cost of the project This is a small amount for a company but a huge amount for us individually We respectfully request that he honor his warranty and refund us the tree cost and remove the dead arborvitae We feel there is no need for further correspondence.From the Revdex.com viewpoint, what are next steps? Regards, [redacted] & [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
There are numerous items to address in the rejection that were not stated in the original so we will address those as well -The point of connection for our irrigation system was provided to us in the work done by the Cistern CompanyWe were shown where to connect to our system in a field meeting with the Cistern company set up by [redacted] The City Water was connected into and brought in a PVC pipe by the Cistern Coand is right next to the provided connection for usIf Mr [redacted] has now determine he would like it switched to the City water it is a few feet away from our connection and would be a simple change.I have the text from [redacted] saying the arborist said the trees were fine and "were sleeping".As I stated after months of being off the project we came back to finish the remaining 5% of the project and the trees were deadWe completed the last 5%, were never asked to pay for or even participate in the removal and replacement of the trees and that it was determine by the [redacted] 's at the time the demise of the trees were a result of a faulty pump coming from Cistern Co., which provided the water source to the irrigation system we installed and therefore the trees had not been wateredI was informed by Sandy [redacted] on the last day I was at the project that a letter was sent to the Cistern Coby [redacted] Farely requesting payment for the dead trees due to the faulty pump.We have never had a complaint filed against LaBarge Landscape in all our years of business, installing over thousand projects due to we strive to take care of our customers and back our workmanship and productsWe believe we have no fault in any way in the demise of the treesJack L***
Complaint: [redacted] We are rejecting this response because: the trees always received water, as per LaBarge instruction We did NOT "winterize" the cistern in November because we wanted the trees to receive consistent watering (Rather than using the main water line for his installed irrigation, as per contract, MrL [redacted] hooked into the cistern which was more convenient for him not us So, now we cannot shut down the cistern in the winter.) When the LaBarge foreman came out in February 2017, he knew the trees were being watered because he planted new trees and set them up with the existing irrigation lines - at that time he saw the trees in this claim were browning and suggested that we change from watering once/week to twice/week The arborist never said the trees were "fine." He said they were not dead yet, and that we would know in 2-months if they were actually dead So, we waited until the end of that time, which was after the project was completed to declare them dead In good faith, we paid the contractor in full because he was out money for the plants he installed in May When the arborist came back in June, we contacted LaBarge requesting that he honor his warrantyNOTE: We also noted that after we mentioned the warranty in our complaint to him , we had trouble finding it again on his website.There are many variables with living plants - how they were planted, how much water the emitters put out, and how much water they received initially when they were hand watered to handle the transplant shockThat was the reason we asked for the year warranty As MrLaBarge stated, this was a very large, complex job The company worked diligently to meet our requests and we could see the effort they made to meet those requests The cost of the dead tree is less than 1/2% of the overall cost of the project This is a small amount for a company but a huge amount for us individually We respectfully request that he honor his warranty and refund us the tree cost and remove the dead arborvitae We feel there is no need for further correspondence.From the Revdex.com viewpoint, what are next steps? Regards, [redacted] & [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]