We have responded to this complaint in the pastUnsure why we are seeing this againMs***'s generator has been replaced and additional compensation was paid to address her stated loss
This customer's complaint is validAccurate's challenge has been that the system ( [redacted] ) was installed by another contractorWhen the service call was requested by someone who was staying at the customer's house (the customer was in the hospital), the caller did not inform us the unit was under warrantyAfter running the call, Accurate discovered the unit was covered by a third party warranty company that requires pre-approval BEFORE the work is doneAccurate has attempted to be paid by all parties - manufacturer, distributor, third party warranty company and the homeowner - with no success.Having exhausted all options, Accurate will write off this service call which, by the way, did resolve the problem for the customerI did contact the customer to explain our position and informed him that he will be receiving and zero balance statement
Jay B [redacted] did work with Ms [redacted] to coordinate the purchase and installation of an 11KW generator by Accurate at her homeMs [redacted] is correct that the installation took longer than either party expectedVarious factors contributed to that delayThe installation was completed in January The generator is a large national brand and in no way would be classified as a lemonThe weekly test runs worked as scheduled until the unit was put under a heavy load during the first power outageAccurate's service technician and manager worked with the manufacturer to determine the unit had a defective part (the flywheel)The manufacturer provided the new part and Accurate replaced the part and restored the unit to working order.The manufacturer and Accurate offered on August 17, to extend Ms [redacted] warranty from the repair date for years - parts and labor as well as compensate her for damaged food and work time lostMs [redacted] has not responded to that offer as of August 19, at 10:AM
The comments come from a homeowner that is not an Accurate customerAccurate installed a system for the previous homeowner in early At the time of the installation, Accurate informed the customer that due to the unusual design and location of a bonus room that was added over a garage, that room may heat and cool unevenlyOur customer was okay with the planThat customer was fine with that issue and subsequent to installation believed the system provided comfortable heating and cooling for several years.The new owner, who is not an Accurate customer, subsequently installed a high end wood burning furnace into the existing ductwork system that produces significant BTU'sThe homeowner expects the Accurate installed unit to produce similar BTU's and the system is not designed to do soThe Accurate unit is designed for the heating/cooling load of the houseThe new homeowner has adamantly demanded that Accurate replace the system we installed for the previous homeowner with a larger unit at our cost.The complainants demand is unrealistic and his attitude is belligerent
Accurate Heating and Cooling facts about this case are not accurate. When their first technician came out, I told him that the furnace/AC works for a while and after a while it will shuts down. If you go to the breaker box and turn the furnace switch off then back on, the system works again. The technician checked the furnace and said that it must be a bad circuit board. The technician installed the new circuit board after camp had closed for the year. We have not run the air conditioner after camp. A couple weeks later we had a board meeting in the dining hall and noticed that the furnace would again shut down. Again we could get the AC to run by flipping the furnace switch off than back on. Today, we are here in camp for a work weekend, and the AC works for a while and then shuts down. So, since we have the same situation as before we spent $470 to get it fixed, we feel that we should receive a refund because the problem is not fixed. It's true that I'm looking out for the camp's best interest, but even more, I just want to be treated fairly.
We have responded to this complaint in the pastUnsure why we are seeing this againMs***'s generator has been replaced and additional compensation was paid to address her stated loss
This customer's complaint is validAccurate's challenge has been that the system ( [redacted] ) was installed by another contractorWhen the service call was requested by someone who was staying at the customer's house (the customer was in the hospital), the caller did not inform us the unit was under warrantyAfter running the call, Accurate discovered the unit was covered by a third party warranty company that requires pre-approval BEFORE the work is doneAccurate has attempted to be paid by all parties - manufacturer, distributor, third party warranty company and the homeowner - with no success.Having exhausted all options, Accurate will write off this service call which, by the way, did resolve the problem for the customerI did contact the customer to explain our position and informed him that he will be receiving and zero balance statement
Jay B [redacted] did work with Ms [redacted] to coordinate the purchase and installation of an 11KW generator by Accurate at her homeMs [redacted] is correct that the installation took longer than either party expectedVarious factors contributed to that delayThe installation was completed in January The generator is a large national brand and in no way would be classified as a lemonThe weekly test runs worked as scheduled until the unit was put under a heavy load during the first power outageAccurate's service technician and manager worked with the manufacturer to determine the unit had a defective part (the flywheel)The manufacturer provided the new part and Accurate replaced the part and restored the unit to working order.The manufacturer and Accurate offered on August 17, to extend Ms [redacted] warranty from the repair date for years - parts and labor as well as compensate her for damaged food and work time lostMs [redacted] has not responded to that offer as of August 19, at 10:AM
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
The comments come from a homeowner that is not an Accurate customerAccurate installed a system for the previous homeowner in early At the time of the installation, Accurate informed the customer that due to the unusual design and location of a bonus room that was added over a garage, that room may heat and cool unevenlyOur customer was okay with the planThat customer was fine with that issue and subsequent to installation believed the system provided comfortable heating and cooling for several years.The new owner, who is not an Accurate customer, subsequently installed a high end wood burning furnace into the existing ductwork system that produces significant BTU'sThe homeowner expects the Accurate installed unit to produce similar BTU's and the system is not designed to do soThe Accurate unit is designed for the heating/cooling load of the houseThe new homeowner has adamantly demanded that Accurate replace the system we installed for the previous homeowner with a larger unit at our cost.The complainants demand is unrealistic and his attitude is belligerent
Accurate Heating and Cooling facts about this case are not accurate. When their first technician came out, I told him that the furnace/AC works for a while and after a while it will shuts down. If you go to the breaker box and turn the furnace switch off then back on, the system works again. The technician checked the furnace and said that it must be a bad circuit board. The technician installed the new circuit board after camp had closed for the year. We have not run the air conditioner after camp. A couple weeks later we had a board meeting in the dining hall and noticed that the furnace would again shut down. Again we could get the AC to run by flipping the furnace switch off than back on. Today, we are here in camp for a work weekend, and the AC works for a while and then shuts down. So, since we have the same situation as before we spent $470 to get it fixed, we feel that we should receive a refund because the problem is not fixed. It's true that I'm looking out for the camp's best interest, but even more, I just want to be treated fairly.
Accurate agrees to credit the $invoice and related finance charges if the complaint is dropped by Mr [redacted] and the [redacted] Campground