Labonte Plumbing

From: [redacted] [mailto: [redacted] ] Sent: Monday, April 20, 4:PMTo: [redacted] ***Subject: Fw: [redacted] On Monday, April 20, 3:PM, [redacted] < [redacted] > wrote:REFERENCE # [redacted] , [redacted] , [redacted] NC I WANT TO EXPLAIN THAT THE WEATHER IN NW CAROLINA MOUNTAINS WERE SUB ZERO WHEN THIS CALL WAS RECIEVED BY US WE WERE GETTING AN AVERAGE OF TO CALLS A DAY OF WHOLE HOUSES LEAKING , FLOODING , OR JUST OUT OF WATER .WE ONLY HAVE THE CAPABLITIES OF REPAIRING MAYBE TO CALLS A DAY THESE HOMES WHERE OCCUPIED I HAD TO MAKE A JUDGEMENT CALL ON PRIORITY.( NO ONE LIVES AT A CHURCH )I ALSO EXPLAINED WE WERE BUSY AND THERE WAS A WAIT WHEN TECH ARRIVED TO JOB, 2/27, THE LEAK APPEARED TO BE UN ACCESSABLE FOR REPAIR TO BE MADE ON SPOT THE FLOORS OF CHURCH NEEDED TO BE CUT OPEN IN A FASHION THAT IT COULD BE PUT BACK THIS IS BEYOND OUR CAPABILITIES I ADVISED [redacted] THAT A CONTRACTOR IS NEEDED I GAVE THEM THE PHONE NUMBER OF A CONTRACTOR THAT HAS WORKED FOR THEM BEFORE I EXPLAINED THAT HE AND CONTRACTOR CAN GET TOGETHER AND TO CALL ME WHEN FLOOR WAS OPEN SO WE COULD REPAIR OR REPLACE POTABLE WATER LINES I NEVER PROMICED ANY TIME OR DATE BECAUSE FLOOR NEEDED TO BE REMOVED FIRST, HENCE I HAD NO IDEA WHEN THAT TASK WOULD BE DONE AGAIN WE WERE GETTING MORE CALLS THAN ANWSER MACHINE WAS CAPABLE OF HOLDING IM SURE THERE WAS ALOT OF CALLS WE WERE NOT RECEIVING I HAVE BEEN DOING [redacted] WORK FOR MANY MANY YEARS I FEEL LIKE THERE WAS HUGE MISUNDERSTANDING ON ALL PARTIES BEHALF I DO WANT TO NOTE THAT [redacted] DOES HAVE MY CELL NUMBER AND HAS ALWAYS CALLED ME ON THIS THIS WOULD HAVE BEEN A BETTER ONE ON ONE IN THE FIELD WAY TO CONTACT ME I HAVE SPOKE TO SEVERAL MEMBERS OF THAS CHURCH AND THEY FEEL THAT [redacted] IS WAY OUT OF LINE BY WRITING THIS CONCIDERING THE WEATHER AND CURCOMSTANCES