Labor Max Staffing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I was never told that my radiator had a leak but there was a hose that was leaking I clearly remember thatYes I was told that the fluids were topped off that's fine that was not the issueThe day after this happen my husband called certified transmission shops located all over the state of Wisconsin g and explained what had happened to my carAnd regardless to the milage on my car they stated the way my car had overheated that, that will ruin a transmissionSince then we have spoke to a fifth transmission specialist and he also agrees that this will ruin a transmissionWe will be further investigating the transmission and officially determining whether or not there is heat damaged withing the transmissionI don't not see what the purpose of having a couple of his buddies speak to us and back his denying responsibility for thisI am going to trust what the transmission specialists that we have contacted told usThere is a reason why we contacted transmission shops out of the area

RE: Case ID # [redacted] On April 21, we replaced the harmonic balancer and filled the oil and anti-freeze on [redacted] Dodge Intrepid with 260,miles After fixing the vehicle it was dropped off at the customer’s house along with the invoice which documented the work done Brittany was told about the fluids that needed to be filled and about the leaky radiator She said she was aware of the problem The next day Brittany called and said the car overheated on a mile trip from Neillsville to Granton She stated the engine cooling fans were left unplugged I sent two employees to inspect and bring the vehicle to the shop The husband also called about the fans I cannot prove or disprove that the cooling fans were left unplugged Due to the upset customer I installed a new radiator, cap and refilled the cooling system free of charge at 260,miles It was leaking between the tank and the core but was not cracked Three weeks later the husband called me upset about the transmission being ruined due to the car overheating I referred him to Dave at Mid-Town Transmission in Eau Claire Dave told him that the mile round trip without cooling fans would not have ruined the transmission (On April 22, the temperature was a high of degrees At that temperature, cooler air would already be going through the radiator.) Dave also said it probably needs a new filter and transmission fluid The husband called me back after speaking with [redacted] and was still insisting that I ruined the transmission and should pay for the repairs I then said he should call Urbans Sales and Service, which is a local Dodge dealer, to have them diagnose the problem Russ P [redacted] , the Shop Foreman, went to [redacted] house and inspected the vehicle After computer diagnostics were performed, Russ told [redacted] to change the fluid and filter because there was a lack of transmission fluid flowing through the transmission [redacted] told him it wasn’t that way before I changed the radiator [redacted] then called me to ask about changing the transmission fluid and filter I told her to take it to Urbans shop for the maintenance I never did any repair on the transmission only topped off the oil and anti-freeze I do not feel I am responsible for the transmission [redacted] Bautch Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 I was never told that my radiator had a leak but there was a hose that was leaking I clearly remember that. Yes I was told that the fluids were topped off that's fine that was not the issue. The day after this happen my husband called 4 certified transmission shops located all over the state of Wisconsin g and explained what had happened to my car. And regardless to the milage on my car they stated the way my car had overheated that, that will ruin a transmission. Since then we have spoke to a fifth transmission specialist and he also agrees that this will ruin a transmission. We will be further investigating the transmission and officially determining whether or not there is heat damaged withing the transmission. I don't not see what the purpose of having a couple of his buddies speak to us and back his denying responsibility for this. I am going to trust what the transmission specialists that we have contacted told us. There is a reason why we contacted transmission shops out of the area.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

RE:
Case ID #[redacted]
 
On
April 21, 2015 we replaced the harmonic balancer and filled the oil and
anti-freeze on [redacted] 2004 Dodge Intrepid with 260,814 miles.  After fixing the vehicle it was dropped off
at the customer’s house along with the invoice which documented...

the work done.  Brittany was told about the fluids that
needed to be filled and about the leaky radiator.  She said she was aware of the problem.  The next day Brittany called and said the car
overheated on a 40 mile trip from Neillsville to Granton.  She stated the engine cooling fans were left unplugged.  I sent two employees to inspect and bring the
vehicle to the shop.  The husband also
called about the fans.  I cannot prove or
disprove that the cooling fans were left unplugged. 
 
Due
to the upset customer I installed a new radiator, cap and refilled the cooling
system free of charge at 260,864 miles. 
It was leaking between the tank and the core but was not cracked.
 
Three
weeks later the husband called me upset about the transmission being ruined due
to the car overheating.  I referred him
to Dave at Mid-Town Transmission in Eau Claire. 
Dave told him that the 40 mile round trip without cooling fans would not
have ruined the transmission.  (On April
22, 2015 the temperature was a high of 42 degrees.  At that temperature, cooler air would already
be going through the radiator.)  Dave
also said it probably needs a new filter and transmission fluid.
 
The
husband called me back after speaking with [redacted] and was still insisting that I
ruined the transmission and should pay for the repairs.  I then said he should call Urbans Sales and
Service, which is a local Dodge dealer, to have them diagnose the problem.  Russ P[redacted], the Shop Foreman, went to
[redacted] house and inspected the vehicle. 
After computer diagnostics were performed, Russ told [redacted] to change
the fluid and filter because there was a lack of transmission fluid flowing
through the transmission.  [redacted] told
him it wasn’t that way before I changed the radiator.
 
[redacted]
then called me to ask about changing the transmission fluid and filter.  I told her to take it to Urbans shop for the
maintenance.
 
I
never did any repair on the transmission only topped off the oil and
anti-freeze.  I do not feel I am
responsible for the transmission.
 
 
[redacted]
Bautch
Repair

We will pay $1,000 for the damage.