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Laboure College, Inc.

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Laboure College, Inc. Reviews (6)

Student filed a complaint with the *** Department of Higher Education in early which got the attention at the highest levelof the College. The complaint was reviewed and a response to the complaint was mailed by return receipt/certified mail to the *** Department of
Higher Education on March 3rd,2014. The response was also sent to the student by regular mail and by return receipt/certified mail to the student on the same date. The College did not receive the mailed responses to the complaint back as undeliverableStudent is no longer a student at the College for reasons that cannot be disclosed due to FERPA regulationsThe College addressed the student’s academic complaint. Student contacted Student Account Manager of the College in October, in response to a series of collection letters that was sent tohim. The Student Accounts Manager took his call. The Student Account Manager offered to help him. Student told Student Account Manager that he had sent a complaint to the *** ***’s office. The Student Account Manager advised him that they could resolve it faster and more efficiently if he would tell her what his concerns were. Student refused and told the Student Account Manager to locate the complaint he already sent, as he refused to “go over it again”. The College received no complaint from the *** *** Office. The Student never asked for an invoice. Student hasaccess to his student account through our online portal. Invoices and statements are mailed on a regular basis. In February, the billing department was contacted by the student to inquire as to why the complaint filed by the *** ***was not answered, again, no complaint was received from the *** *** on the student’s behalf by the College. Student Accounts manager sent a final collection letter to the student at the address we have on file on August 6th by return receipt/certifiedmail. Student acknowledged receipt of that final letter on August 15th. The student has a balance due with the CollegeStudent will receive another copy of the documents mentioned in this response this week

I really don't understand what the rejection is or what the student is looking for. The complaint was answered and filed with the *** Department of Higher Education by the highest level of the college. Student should be working with the *** Department of Higher Education and not the Revdex.com if student feels that he didn't have his complaint fully satisfied or resolved

This complaint is the same complaint that was previously addressed back in late August, early September.  As of today, the College has not received a complaint by the Office of the Attorney General. Student has received documented communications, and breakdown of charges by mail of which none been returned. An unsuccessful attempt to have the student contact the College took place in early September.  In the next two weeks, someone from the College will make further attempts hoping it will result in a successful communication.

Over the past 2 years I have filed a complaint with the MA Attorney General regarding the unfair and predatory practices of Laboure College. I have repeatedly asked for financial information as well as a response from their finance office regarding tuition. I have emailed and called [redacted] Numerous times with no response. I received a call from [redacted] and he assured me that no action was being taken and he would contact me that was over 6 months ago. Yesterday I received a collection bill from the college with no explanation. I am prepared to file a law suit if you cannot help because of the pain and stress they are putting me through could you please help. I am open to a split of the bill and am willing to pay $2,000.00 to settle this bill once and for all.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

The college is ignoring one that the issue was not addressed as it was ignored for over a year as well as an inordinate amount of backup that was given.  A continued non acknowledge for requests to suffice this problem went unanswered by the college as [redacted] and the State [redacted] did reach out to their finance office with no reciprocation or acknowledgement of the problem.  Then for college to threaten to send my account to collections after no receipt of any statements, bills or acknowledgement of correspondence sent to their finance office to [redacted]  Unfortunately the higher education piece is only one item as their instructors for the clinical s where sub par and did not give proper instruction which was noted in a onsite clinical assessment.  Also circumstances where presented to instructors as well as the head of the program and it was never answered via email or addressed so for the college to say they have done some sort of due diligence is negligent.  I would appreciate if the right hand would speak to the left hand as as the consumer I shouldn't have to do so much follow up and correction.
 
Regards,
[redacted]

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