Lacey Used Auto Parts Inc.

To Whom It May Concern:We have communicated with  Ernest [redacted] regarding his concerns however,are unable to provide detailed information about  the resolution due to our responsibilities of protecting information under the purview of the Family Educational Rights and Privacy Act. A follow...

up inquiry was sent to this individual via email on June 3, 2015 to ensure he feels his concerns have been addressed. This inquiry was sent in response to the complaint filed with the Revdex.com, which did not reach our office until June 1, 2015.  As of the date of this letter,we are still awaiting response from Mr. [redacted].[redacted]Maricopa Skill Center,Director of Student Services

Due to FERPA guidelines, and without a release of information on file for the Revdex.com, we are limited in the specific information that can be provided regarding this complaint.  During the last week, we have had multiple phone conversations with the customer regarding her...

concerns and we are working closely with her as we identify steps to resolve her concerns.  We expect to have final resolution regarding this concern completed by 4/15/16.

Review: I purchased an engine from this business on 8/22/13. I purchased it online through [redacted] for $1500.00 and had it installed by a local shop with ASE certified master technicians. The engine burns oil and smokes a lot, making it un-driveable. I had my mechanic inspect it and determine the cause is the engine. Engine is also in overall poor condition with heavy sludge caked throughout. I have photographic evidence of the sludge. Seller advertises a 6 months warranty which they are not honoring. It's also clear that while the seller advertised the engine as being inspected, it had not been inspected by the seller or poor condition would have been noted.Desired Settlement: Since seller is not co-operating, I want my money back for the defective item so I can purchase another one elsewhere.