Lachina Drapery & Blind Factory

Thank you for the opportunity to respond to this complaintEnclosed you will find all the facts that show Lachina Drapery has done nothing but what this customer contracted Lachina to doAnswer to the nature of her complaint is as follows:1)Upon numerous visits with Lachina Drapery, whether in Mrs ***’s home with a designer of years, or by Mrs [redacted] visiting our newest location in Wexford/Warrendale area, Mrs [redacted] entered into a written contract on October 15, for new custom window treatmentsSee attached contract.2)A professional remeasure was then sent to Mrs ***’s home, this technician has been with Lachina for over years.3)On November 23, a technician was sent to Mrs***’s home to install the items that she ordered.4)Upon arrival and deliveryMrs***’s husband stated “that’s too big”the technician didn’t even have them upImmediately the technician saw concern and called [redacted] at home [redacted] spoke to Mrs [redacted] in depth about the product that the technician had to install and that it matched the contract that she initialed and signedMrs [redacted] was not willing to let the technician hang her order,after a good bit of talking she wanted her draperies hung for the upcoming holiday but that she did not want the cornices as she signed forI told her that I would discuss this matter with [redacted] , her inhouse designer, and get back to her that MondayI agreed to have the technician hang the new draperies so that she could have them for the holiday.5)The following day I spoke to [redacted] and found out about how many times Mrs [redacted] had gone to the Wexford store to see the sample hanging in there of what she purchased and is clearly written and initialed and signed for on this contract.6)Mrs [redacted] was called by me on that Monday and we discussed all the same matters again only I had a lot more information that I needed to make my decision that Mrs[redacted] owed Lachina Drapery for the window treatments that were sent to her home,whether she allowed us to hang them or not , they were hers, She then agreed to pay for themThe next day Mrs [redacted] told a representative on the phone that she would not be paying for them she told the representative to tell me to sue her.7) [redacted] Drapery has all intentions of sueing this customer for the balance of the contract that she signed on October ,

To Whom It May Concern:Please accept this correspondence as our response to the complaint dated December 21, with the assigned ID #***.Customer Service Issues:Mrs*** did in fact drop off a broken blind to Lachina Drapery on or about November 11, No date was given to Mrs
*** as to the return of her blind as Lachina Drapery does not do any repairs to Hunter Douglas blindsAll Hunter Douglas blinds are sent directly to Hunter Douglas, the manufacturer, for repairs/warranty work.Purchase Date:Mr*** stated in his complaint that the purchase date of the blind from Lachina Drapery was November 11, This is absolutely as the ***’s did not purchase the blind from Lachina DraperyWe do not know where or when the blind was purchasedAt the time that the blind was left at Lachina Drapery, Mrs*** was not given a return dateIn subsequent conversations, we informed them that the blind would be back after the holidays given that November and December are our busiest months of the yearA definitive time frame or date was not promised.Revdex.comResponse LetterPage TwoSettlement:Mr*** stated in his complaint that our “horrible business has ignored them” and that their desired settlement was to not pay for our serviceTo facilitate the repair of their blind, we will charge our, base fee of $and will expect payment in full prior to the time the blind is ready to be picked up.Respectfully Submitted,Lisa L***Owner

Here is my response back to Lachina Drapery: 1.) Again, I will state that on November 23, when the installer, ***, arrived to hang my curtains and valances we had a discussion of the cornices (which Ms*** is now telling me that is what she calls valances) and I told him that is not what I ordered. He picked one up in front of my husband and I in our living room putting it up against the wall and saw that they were too wide and the depth too deep. He wanted to remeasure and as he did we were told that they were measured wrong. When he measured one of the windows he told us that they were three (3) inches too wide on either side. I called *** *** to discuss this with her, I was very upset. She did not phone me back, she called *** “on his cell phone.” After his discussion with her, he said I was told to take them back to Ms***. She willingly accepted them back the same day as *** explained to us that “they wouldn’t fit.” The contract that I initialed shows that I ordered “soft curve” valances as she now states her version of cornices. Very confusing with her wording. Ms***, a sales person, while she was in my home saw the shape and the style of valances of my old curtains, which she assured me would be the same. Her sketch on the contract looks just like my valances in my home, which is what I expected to receive. *** showed up with wooden squares/boxes. I showed him the original valance that Ms*** had seen while she was in my home and he said, “That’s a far cry from what you got.” My husband and I were in our living room while *** discussed all of the above with us. 2.) Ms*** told me over the phone on November 26, 2014, that she could sell the cornices in her showroom. She had tried to bully me into letting her use my credit card number (which is listed on the contract) to get the balance of $1,for these items. I told her no and that she accepted them back as errors/wrong measurements and that they were now hers to sell in her showroom as she pleased. During our phone call, she also suggested that if I paid her for the cornices she would make me new valances at cost. I was shocked by thisshe wanted more of my money for her mistakes. The answer again, was no. I immediately phoned my bank to let them know that I “did not” give her approval to use my credit card number. They were now aware of this situation. 3.) Furthermore, the curtains that were hung on November 23,have now lost their shape after only two (2) months. *** had sprayed them with a chemical from a plastic spray bottle which he said he needed to pleat them. Well, his spray has now worn off, they are getting a wrinkled look to them and after inspecting them further, I can see where some of the seams are sewn crooked and in this relaxed state I can see where the curtains do not meet in the middle at the bottom. They are shorter than the rest of the curtains. They can only be opened half way...if I try and open them all the way, they pull outward. The curtains turn inward and stick out in odd shapes after the curtains have been opened. I am trying to get a professional seamstress in my home to see if she can repair these. At this point, I do not know how costly this will be for me. At this point, I am willing to accept Ms***’s decision of keeping her cornices and sell them in her showroom as she said she could and to close my contract out as “final.” Or, she can return my $1,for the curtains and come and retrieve them. Mr***, I will let you know when I can secure a seamstress to look at these curtains and give me a price for repairs. 4.) The bottom line here is that I initialed for “soft curve’ valances, not wooden boxes. The curtains that were hung are of poor quality and not what I expected for “customized” draperies. We have taken pictures substantiating the information reflected in the above paragraphs and I will send them to you upon request (or, to show them in “court”). I will await your reply back Mr*** on Lachina Draperies’ decision. Hope you are feeling better and have a good day

March 22,2018Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Via FacsimileTo Whom It May Concern:Please accept this correspondence as our response to the complaint dated March 12, with the assigned ID #***, which is within ten calendar days of notice.After numerous
conversations with Ms***, we determined that she could not be satisfiedTherefore, we issued dur check number *** in the amount of $for a , full refund, which was delivered to Ms*** today when we uninstalled our blinds.Respectfully Submitted,Lisa L*** Owner

The company Lachina drapes has since sent me a refund for my deposit. My complaint stands regarding service, but the did refund my depositThank you*** ***

I did resolve complaint with Lisa L[redacted] on 6/30/17.  Ten wks from the order date.  Told her I did  not want her co in my house.  CANCELLED THE BLINDS AND WOULD NOT PAY ANY BALANCE. DUE.   She agreed.

Thank you for the opportunity to respond to this complaint. Enclosed you will find all the facts that show Lachina Drapery has done nothing but what this customer contracted Lachina to do. Answer to the nature of her complaint is as follows:1)Upon numerous visits with Lachina Drapery, whether in Mrs...

[redacted]’s home with a designer of 33 years, or by Mrs. [redacted] visiting our newest location in Wexford/Warrendale area, Mrs [redacted] entered into a written contract on October 15, 2014 for new custom window treatments. See attached contract.2)A professional remeasure was then sent to Mrs [redacted]’s home, this technician has been with Lachina for over 40 years.3)On November 23, 2014 a technician was sent to Mrs. [redacted]’s home to install the items that she ordered.4)Upon arrival and delivery. Mrs. [redacted]’s husband stated “that’s too big”. the technician didn’t even have them up. Immediately the technician saw concern and called [redacted] at home. [redacted] spoke to Mrs. [redacted] in depth about the product that the technician had to install and that it matched the contract that she initialed and signed. Mrs. [redacted] was not willing to let the technician hang her order,after a good bit of talking she wanted her draperies hung for the upcoming holiday but that she did not want the cornices as she signed for. I told her that I would discuss this matter with [redacted] , her inhouse designer, and get back to her that Monday. I agreed to have the technician hang the new draperies so that she could have them for the holiday.5)The following day I spoke to [redacted] and found out about how many times Mrs. [redacted] had gone to the Wexford store to see the sample hanging in there of what she purchased and is clearly written and initialed and signed for on this contract.6)Mrs. [redacted] was called by me on that Monday and we discussed all the same matters again only I had a lot more information that I needed to make my decision that Mrs.[redacted] owed Lachina Drapery for the window treatments that were sent to her home,whether she allowed us to hang them or not , they were hers, She then agreed to pay for them. The next day Mrs. [redacted] told a representative on the phone that she would not be paying for them she told the representative to tell me to sue her.7)[redacted] Drapery has all intentions of sueing this customer for the balance of the contract that she signed on October 15 ,2014.

Review: On October 15, 2014 I ordered draperies for three windows and three valances to match my curtains. [redacted], took the order. The cost of the draperies/valances came to $2,140.00, with a deposit of a $1,000.00. [redacted], owner called on November 17th and said that [redacted], their installer would be here on Sunday, November 23, 2014 for the installation. On that Sunday he brought in 3 wooden pieces and my curtains. I asked him what they were? He replied the valances that you ordered. I told him this is NOT what I ordered. I phone Lachina Draperies and left a message for [redacted] to call me. [redacted] did not call me, she called [redacted] on his cell phone. He told me that he would take them back after his conversation with Ms. [redacted]. They didn't fit. I showed him my original valances and he said that's a far cry from what you got. While my husband and I were in the living room, [redacted] put one of the cornices up against the wall. There was a 3 inch gap on either side. He said he wanted to "remeasure" the width and length, showing us the measurements were off by 6 inches. [redacted] stated in front of my husband and I that he would bring the rods back in where they were originally and make them look nice. I signed for the curtains, not the cornices. Ms. [redacted] called me on Monday, November 24th and said she wanted me to give her approval for the balance to put through on my credit card number. I said no, she willing accepted her cornices back the same day [redacted] was here, they were measured wrong and she "willing" accepted them back due to their error in measurements. She said she would sell them in her showroom and reinmburse me if they sold. Her error, her mistake. Then, she said I'm sending someone for the curtains and I'll redo them.She called me three days in a row after that screaming at me. I said I want to settle this, she had my $1,00.00 for the curtains. I want nothing else from her. Yelling at me throughout the conversation and said I'm suing you and hung up. She hasn't returned my phone calls.Desired Settlement: I would like Ms. [redacted], owner to accept that she made many mistakes on these curtains. She has my $1,000.00 and to please close out this contract as final.

Business

Response:

Thank you for the opportunity to respond to this complaint. Enclosed you will find all the facts that show Lachina Drapery has done nothing but what this customer contracted Lachina to do. Answer to the nature of her complaint is as follows:1)Upon numerous visits with Lachina Drapery, whether in Mrs [redacted]’s home with a designer of 33 years, or by Mrs. [redacted] visiting our newest location in Wexford/Warrendale area, Mrs [redacted] entered into a written contract on October 15, 2014 for new custom window treatments. See attached contract.2)A professional remeasure was then sent to Mrs [redacted]’s home, this technician has been with Lachina for over 40 years.3)On November 23, 2014 a technician was sent to Mrs. [redacted]’s home to install the items that she ordered.4)Upon arrival and delivery. Mrs. [redacted]’s husband stated “that’s too big”. the technician didn’t even have them up. Immediately the technician saw concern and called [redacted] at home. [redacted] spoke to Mrs. [redacted] in depth about the product that the technician had to install and that it matched the contract that she initialed and signed. Mrs. [redacted] was not willing to let the technician hang her order,after a good bit of talking she wanted her draperies hung for the upcoming holiday but that she did not want the cornices as she signed for. I told her that I would discuss this matter with [redacted] , her inhouse designer, and get back to her that Monday. I agreed to have the technician hang the new draperies so that she could have them for the holiday.5)The following day I spoke to [redacted] and found out about how many times Mrs. [redacted] had gone to the Wexford store to see the sample hanging in there of what she purchased and is clearly written and initialed and signed for on this contract.6)Mrs. [redacted] was called by me on that Monday and we discussed all the same matters again only I had a lot more information that I needed to make my decision that Mrs.[redacted] owed Lachina Drapery for the window treatments that were sent to her home,whether she allowed us to hang them or not , they were hers, She then agreed to pay for them. The next day Mrs. [redacted] told a representative on the phone that she would not be paying for them she told the representative to tell me to sue her.7)[redacted] Drapery has all intentions of sueing this customer for the balance of the contract that she signed on October 15 ,2014.

Consumer

Response:

Review: On August 11, 2015 I ordered Plantation Shutters. Total cost $1349.27. Deposit placed that day was $540.00.

Contract start date was 8-11-15. Aproximate Delivery date to be 8 weeks from 8-11-15. I was not notified of Delivery and installation within the 8 weeks and called Lachina Drapery and was told they had to contact the sales person. I also wanted to order draperies. The sales person came out to my home the following week and advised me that the order for my Plantation Shutters had not been placed and was just placed when I called. I again followed up several weeks later and was told that the shutters had arrived but were damaged and they had to have them replaced. My draperies were installed on Nov. 12 but my Shutters were still not available for installation. I was told by the Mrs. Lachina that the Shutters would be installed on 11-24-15. However, no one showed up again. I called Mrs. L[redacted] twice as well as the office and they said I was not on the schedule. However I set up installation directly with Mrs. L[redacted] for this date and told her that I did not want the shutters if not installed by this date. She assured me they would be. They were not. I have now requested by deposit back as I feel they have breached the contract and they do not have the product I ordered.Desired Settlement: Refund

Consumer

Response:

The company Lachina drapes has since sent me a refund for my deposit. My complaint stands regarding service, but the did refund my deposit. Thank you[redacted]

Review: November 2014 I ordered custom blinds for my kitchen from lachina draperies. I have one window and one sliding glass door. I originally wanted one single blind for my door but was advised by the designer that it was best to do 2 and that 1 blind was not an option. I expressed the importance that the blinds must be butt up against each other as it was important for it to look like 1 piece. I was assured that it would. We also discussed the importance of the blind going all the way up to the ceiling so that my husband would be able to get out of the door without bumping his head on the blinds. Again I was assured that this would not be an issue. In January 2015 an appointment was made for installation. When the installer removed the blinds from the box it was noted that the size was not accurate. The installer stated that he would return them to the warehouse in shady side and let someone know what what going on with this product. He stated that someone would be in contact with me. This was first thing in the morning on a Friday. By 3:30 pm I had not received any contact from the company so I called them. I expressed my dissatisfaction with the product and no follow up. $1800.00 is a lot of money for three material blinds and no follow up or plan of action. Later in the evening the designer called and stated that the owner was out of town and that see would call me on Monday. Monday no call received. I waited several days and again contacted the company. The designer asked me what I wanted as far as a discount. I expressed to her that I was the consumer and I felt that she should tell me what they were willing to offer me to make this situation better. Again I was to receive a call back within a couple days. Again I had to contact the company. At this time I was offered a 25% discount and they stated that they would remake the blinds to the correct measurements. I asked what the time frame would be and was told that she thought it would be 4-6 weeks, but she would get back with me about the exact time frame on Monday. This time I allowed two weeks before I once again had to follow up. I was provided with a time frame and a reinstallation date was made. On February 21st the blinds were reinstalled. One arrived with a black mark and did not go up and down properly. The blinds do not butt up against each other and they have a large gap between them. My installer was nice but extremely defensive when I attempted to make conversation with him. He took pictures with his cell phone stating that a picture is worth a thousands words and sent the pictures to the company owner and designer. About 20 minutes after he left the designer called me asking how I liked the blinds. I told her that I hated them and asked if she had seem the pictures. She stated that she had not but would speak to [redacted] Lachina the owner of the company and get back to me no later than Tuesday. Once again Tuesday came without a call. On Wednesday afternoon I decided to call and speak to [redacted] Lachina personally. During my conversation I expressed my experience and my thoughts about poor customer service and follow up. She expressed that she to felt that there was a problem with poor communication. She also stated that the designer stated that I was advised not to purchase these particular blinds but that I insisted on purchasing them anyway. I explained that this was not true and I would never purchased against the advised of a designer. I explained that a would go to the Revdex.com and also seek legal counsel if needed. Why would I make a $1800.00 purchase against a designers advise? I once again began to express everything to [redacted] during my initial contact with the designer and first initial install and second. I expressed to her that I felt something was wrong with my second installer and he made me feel as if I was difficult and that he arrived at my home with preconceived ideas about my character. [redacted] stated that "everyone in the office thinks that I am difficult, and that they are all afraid of me". This is crazy, I can not believe that an owner of a company would say this to a consumer. I have every right to be upset with the entire situation. All could have been avoided with contact from the company when they said that they were going to contact me. With me always having to contact them how was I to know what was going on. Again $1800.00 is a lot of money to potentially loose to a company that is never contacting you! [redacted] asked for additional pictures and I did send them within 2 hours of our conversation as I was at work when I contacted her. But again once I got home I sent the requested pictures immediately via text message. [redacted] responded by texting "no worries, she has forwarded the pictures to the manufacture.

After all of this I honestly do not want another person coming into my home making me feel bad for a problem with their company. I am not a liar! And I should not have to put up with defamination of my character due to the way this company is run or lack of communication. Not to mention the fact that the product is not correct.

Pictures are available upon request.

I have also told Ms. Lachina that I would be more than willing to provide her with letters of reference from multiple companies who I have done business with regarding my personal character.Desired Settlement: I am requesting that the blinds be removed (uninstalled) from my home and a FULL refund.

I am also requesting a written letter of apology

Review: On September 19, 2012 I ordered $3,138.00 of silk drapes from Lachina Drapery. The order was for 2 windows. When the Lachina employee came to install the new drapes a few months later, he said that Alyssa, the Lachina employee who measured for them had mis-measured and ordered twice the width of drapes that would have been necessary for my windows. She ordered 90" of silk for each window when the correct width was 45". On Oct 18, 2013 [redacted] Lachina came out to re-measure. She said the style of drape that Alyssa had ordered for my windows was not congruous to the shape of my windows. Furthermore, [redacted] agreed that the amount of fabric I had paid for had been twice the amount of what was appropriate. When I asked for a refund of the extra money I had paid in fabric she refused, saying that the drapes had already been cut and the money used to buy the fabric. She offered instead to remeasure and reorder the appropriate style and size for me. She told me she would place the order and I would hear from them in a few months. I have not heard from them since. Over the past few weeks I have made numerous calls to Lachina. When I explain that my drapes were mis-measured and I am waiting to hear the status of my new drapes, the receptionist tells me I should speak with [redacted] and that she is not in the office. They tell me [redacted] will call when she returns, but I have not received a single response from her.Desired Settlement: I would like the money I have paid for the drapes to be refunded in full.

Business

Response:

I am in receipt of your letter dated June 2nd, 2014 regarding [redacted]. Ms.