Lacombe Audio Video Unlimited

Our return policy on musical instruments is days for refunds and months manufacturer's replacement warranty, posted in storeThis ukelele was purchased on March and the customer returned three weeks later on April The same salesperson assisted this lady with her purchase and also when she returned on April when she stated that she had a concern with two chords that sounded the sameAnother customer listening in on the conversation suggested to her that the issue was probably caused by one of the fret wires being higher than the others and it was an easy fixThe salesperson asked the customer what she would like us to do to remedy the issue and the customer said that she wanted a bit of time to think about it and would be back within a few daysThe salesperson who assisted this customer has stated to me that at no time during the April visit did the customer ask for a replacement or a refund When this lady entered the store on April 23, days after her purchase, she had already made up her mind that a total refund was the only resolution that would satisfy her and seemed to think that by making threats and demands to a junior sales assistant that this would allow her to achieve her goalWhen I joined in the conversation with this customer I talked to her in a polite and civil manner and offered her a replacement but when she realised that she would not be getting a refund she became beligerent and raised her voice again and began wildly pointing her finger in the direction of my faceI asked her to leave and come back when she had better control of her emotions She stated she wanted to deal with the original salesperson and would be returning the following week but she has not been back to the store She did instead chose to take her complaint to a public forum by posting her side of the story on a local community [redacted] page in which she made many and inaccurate statements and personally named me in her postShe was in turn publicly chastised by a vast majority of respondants to the point that she removed her post within hours of posting it I am responding to your request to hear my side of this complaint as a courtesy but despite your stated policy that it will be published I would prefer that you do not post my response as I wish no more dealings with this individual If she would like a replacement for her ukelele you may inform her that she will now need to deal directly with the maunfacturerShe is no longer welcome in our place of business after her rude conduct in the store and her [redacted] rantingsRegards

(The consumer indicated he/she DID NOT accept the response from the business.)
The managers response shows he does not have an accurate understanding of the background story from his staffOn April when I originally returned to the store I wanted either a refund or a returnWhen I explained to the sales associate that there was a problem, she quizzed me on whether I knew how to tune it properlyAfter stating that I had tuned it with a tuner purchased at this same store, she proceeded to take minutes or so to tune it herself to try to see if that would fix itWhen tuning did not correct the problem she approached another customer that she knew and asked him if he knew what the problem wasThe customer told her he thought it was a raised fretShe offered to replace the item, but never indicated there was a return policy
I asked how long it would take, while unable to provide a date, she assured me that the same ukulele had been ordered in and should arrive soonI left her my phone number so that she could let me know when it arrived
On the 23rd, having heard nothing from the store, I returned again with the ukulele and asked a different sales associate (who had been there on Aoril ans knew the story) to refund my money since they couldn't replace it within a reasonable period of timeShe became uncomfortable because she did not have the authority to handle the matterShe told me I would have to wait for the manager GarryI was not pleased, but in no way abused the sales associateI spoke briefly with a third sales associate just friendly small talkGarry returned within minutes and I thought finally this will be resolved
He listened briefly the refused a refund and told me to back to dwal with the original sales aassociate foe an exchangeI explained that I was tired of waiting for an exchange they could not make, not having the item in stockHe refused to deal with itI told him that if he didn't deal with the problem I would never shop at his store again (thus was not my first experienced there, just my first unsatisfactory oneHe asked me if I was threatening him (I wasn't I was just threatening not to shop there again), but as you can imagine it all went downhill from thereto the point that I told him he could cram his ukuleleHe was very much a participant in thus heated discussionThe funny thing is that people I know tell me he is a nice person, people also tell me that I am a nice personmakes me wonder what the both of us brought to that conversation
Needless to say I was not happy when I returned homeI filled out the Revdex.com complaint, posted about my experience on ***, and posted a warning to others on a community *** pageA number of individuals expressed that they had similar issuesI left the post up until a *** friend of Garry's (the manager( started trying to publicly shame me, stating I was defaming him and need to show some class and deal with Garry directly etc etcI told her it wasn't defamation if it was trueWhat I said on *** was trueI also told her that I had attempted to deal with Garry directly as wellOthers started chiming in and so after thinking long and hard I removed the postI am not the type of person who enjoys sending negativity out into the communityHaving been a member of *** since I had never written a negative review and similarly with *** never posted anything like this before, although I did tweet "fail" once to *** when they put bacon on my veggie burger
I have since moved on and bought a new ukulele in Red Deer at a music store after discussing their returns policy with themLesson learnedOlderWiser
Lucky for me this remains the worst customer service experience I have had in a long timeAnd I was reminded a thing or two about small towns
You can post this publicly, I am not ashamed of my actions

Our return policy on musical instruments is 14 days for refunds and 12 months manufacturer's replacement warranty, posted in store. This ukelele was purchased on March 15 and the customer returned three weeks later on April 5.
The same salesperson assisted this lady with her purchase and also when...

she returned on April 5 when she stated that she had a concern with two chords that sounded the same. Another customer listening in on the conversation suggested to her that the issue was probably caused by one of the fret wires being higher than the others and it was an easy fix. The salesperson asked the customer what she would like us to do to remedy the issue and the customer said that she wanted a bit of time to think about it and would be back within a few days. The salesperson who assisted this customer has stated to me that at no time during the April 5 visit did the customer ask for a replacement or a refund.
When this lady entered the store on April 23, 40 days after her purchase, she had already made up her mind that a total refund was the only resolution that would satisfy her and seemed to think that by making threats and demands to a junior sales assistant that this would allow her to achieve her goal. When I joined in the conversation with this customer I talked to her in a polite and civil manner and offered her a replacement but when she realised that she would not be getting a refund she became beligerent and raised her voice again and began wildly pointing her finger in the direction of my face. I asked her to leave and come back when she had better control of her emotions.
She stated she wanted to deal with the original salesperson and would be returning the following week but she has not been back to the store.
She did instead chose to take her complaint to a public forum by posting her side of the story on a local community [redacted] page in which she made many false and inaccurate statements and personally named me in her post. She was in turn publicly chastised by a vast majority of respondants to the point that she removed her post within 36 hours of posting it.
I am responding to your request to hear my side of this complaint as a courtesy but despite your stated policy that it will be published I would prefer that you do not post my response as I wish no more dealings with this individual.
If she would like a replacement for her ukelele you may inform her that she will now need to deal directly with the maunfacturer. She is no longer welcome in our place of business after her rude conduct in the store and her [redacted] rantings. Regards