Lacoste

On the customer was refunded in full for order # [redacted] The refund included merchandise and shipping for order lost by ***

Revdex.com:At this time, I have not been contacted by Lacoste regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Lacoste regarding complaint ID ***I contacted the company and was told that someone would call me back about a refund and an additional discount/future credit, but I did not
receive a call.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
As of this writing, I received an email from the company
and they are in the process of refunding the amount of the merchandise that was lost
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Lacoste regarding complaint ID [redacted].Sincerely,[redacted]

On 11/**/15 the customer was refunded in full for order #[redacted]. The refund included merchandise and shipping for order lost by [redacted].

Revdex.com:At this time, I have not been contacted by Lacoste regarding complaint ID [redacted].Sincerely,[redacted]

I purchased for my son a pair of men's LACOSTE sweatpants for approximately $50 at a Lacoste outlet, before the holidays.They shrunk after the first washing. I emailed pictures verifying they were almost brand new and submitted pictures of all interior labels, with numbers, etc. They cannot "verify" it is theirs, so since I do not have my receipt they will not do anything. All of this took weeks after my re-contacting them a couple of times. Their customer service is definitely unsatisfactory.

Review: My order wasn't received, as per the postal service, it was delivered but nobody was in my house at that time. I called customer service and said that it will be investigated in 7 days, its been 2 weeks now. I emailed the company but got the same response of it still being investigated.Desired Settlement: I just want a replacement of the merchandise I ordered, if said merchandise is not available, I want a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

As of this writing, I received an email from the company and they are in the process of refunding the amount of the merchandise that was lost.

Sincerely,

Review: Last November 2014, we made an online purchase of Lacoste shirts from the company itself. The total purchased cost was $240.84. On November **, we received an email notification from Lacoste or the seller that the product had been shipped. After waiting for a couple of weeks, the package never arrived at our door. So, we called the company to find out what was going on. They said that they received a confirmation from [redacted] or drop shipper they used that the package was delivered to us. They also said that the package was signed off by a person named [redacted]. Obviously, we do not know this person. There is no one in our household by the name of [redacted]. Anyway, they claimed that the package was sent on December *, 2014 at 12:15 pm. We were working on that day and our son was in school. The only person in our residence on that day was our mother by the name of [redacted] She never heard a knock or a ring on our door. Obviously, the package was delivered to a wrong residence and a wrong person. So, technically, since the package did not get to us, who were the actual buyer, the transaction was never completed. Therefore, we did not owe them any money. We may have sales contract with the seller but we have no contract with the postal service. It was the seller who had contract with the [redacted] and paid for its service. The seller was clearly responsible for the action of the postal service. It was never our fault nor our problem why the package did not get to us. Unfortunately, the seller refused to give us a full refund. They have shown bogus evidence to our banks that the package was delivered to us, so they could do a charge back. But where is the package? Clearly, we never received it. They ignored our complaint and simply passed on the responsibilities to us and even got blamed for it. To add salt to the wound, they suggested that we do our own investigation, like go around our neighborhood and start asking them questions. We were appalled and disgusted by the way were treated by this reputable company. We strongly feel that Lacoste is negligent and committed a breach of contract and unfair business practice at the very lowest level, and was done at our own expense.Desired Settlement: A full refund of $240.84

Review: order number:[redacted]The product has been sale when IT was shipped on the way.(after 3 days of placing order).I apply to change the price,but the seller refused and no reply on time.

Product_Or_Service: L!VE Heavy Parka: Ouessant Blue/Cochineal Red (SizDesired Settlement: DesiredSettlementID: Refund

refund the extra payment depends on the sale price.Item name:L!VE Heavy Parka: Ouessant Blue/Cochineal Red (Size M / EUR52) ;item price was $395.00.now is $295.99.

Review: I originally placed an order on or about 11/** via telephone because I was unable to select a free gift box option online. I never received any email notifying me that my order had been cancelled and I only became aware of this fact once I called the customer service number to follow up as I had not received any tracking information. On November [redacted], I re-placed the order via telephone with a representative named [redacted] agreed to honor the promotional price of the item ($48.75) and waive the fee to expedite the shipping ($25.00). He informed me that the full price of the item and shipping would be charged initially and then he would credit the difference back to my account. This order number was [redacted]. I received the item two days later, but I did not receive the complimentary gift box that was promised to me.

Since November [redacted], I have placed approximately 12 calls to the customer service line. When I called on December [redacted], I was assured that a supervisor would contact me within 24 hours. I have not been contacted. I asked to be connected with the corporate office and was given a fake telephone number for an auditing service by a representative named [redacted]. I was also told a supervisor named [redacted] would call me. The other phone numbers that I was given were incorrect numbers for a real estate building that is in the same building as the Lacoste headquarters. I was also hung up on, told I could not speak to a supervisor and told my calls could not be transferred.Desired Settlement: I would like to immediately be refunded $43.47 (the difference between what I was supposed to be charged and what I was actually charged). I would also like an additional discount to be applied in light of the inconvenience, frustration and time that I have had to take from my work day to resolve this matter.

Consumer

Response:

At this time, I have not been contacted by Lacoste regarding complaint ID [redacted]. I contacted the company and was told that someone would call me back about a refund and an additional discount/future credit, but I did not receive a call.Sincerely,[redacted]

Review: Dear [redacted],

I am a humble business man that has been a customer of your [redacted], Texas, store for the past 3 years. My family and I have spent the last months an excess of $700 USD in that store.

I have been a loyal customer of Lacoste during all my life, in all the countries that I have lived in, first in Europe (France, Spain, UK, Finland, Germany), and then in the Americas (Mexico, USA). Just today we counted at home like 30 different Lacoste items. Lacoste's quality standards have always been outstanding.

My wife, [redacted] , bought me, for my birthday back in August 2013, a leather belt. My wife paid in cash. She did not keep the receipt given the frequency in which we visited the store. As the belt was a little bit heavy and sturdy, I decided to start using with more severe cold weather and with thicker clothes.

Well, so I started using the belt a few weeks ago and the belt rapidly started to deteriorate. But it deteriorated in a place where it is not supposed to do it, and where the leather is not under any stress. Therefore, we decided to go to the store to return it, and have it either exchanged or refunded. This item seems to have been improperly manufactured to keep its look-n-feel properties for a decent period of time.

We went to the mall last week and my wife spoke with [redacted], a sales person there. She said that we were out of the return policy, and that she could not do anything about that, even though she did find some of our previous purchases on her system. She told us to call [redacted], the supervisor of the store.

I spoke with [redacted] over the phone, and he had me on hold for a few minutes. After those, he said:"[redacted] is telling me that you are returning the product too late, and she says that there is nothing that can be done. Listening to [redacted], there is nothing that we can do"

I am peaceful person, that refuses to argue with anyone. I insisted to [redacted] about the fact that I expected him, as a supervisor, to be able to help us with the return, but he told me the same thing about [redacted].

I am business man as you are [redacted], and I have the right and the obligation to sometimes change some sales policies in order to make my customers happy.

Thank you very much for listening to this loyal customer of yours and fan of your products and services,

[redacted]Desired Settlement: I just would like to have the belt returned, to have it refunded in cash.

Consumer

Response:

At this time, I have not been contacted by Lacoste regarding complaint ID [redacted].

Sincerely,

Review: I ordered a shirt with expedited shipping for my anniversary to give to my husband. Not only did I not get my package but they told me I have to wait 7-10 Business days to investigate. It has now been way over that time frame and I still have no money and no product.Desired Settlement: I want a full refund including the expedited shipping.

Business

Response:

On 11/**/15 the customer was refunded in full for order #[redacted]. The refund included merchandise and shipping for order lost by [redacted].

Review: I bought a belt from Lacoste outlet in Monroe, OH The pin on the buckle came broken (Not noticed at time of purchase) but unfortunately I do not have the receipt and the store refuses to change without receipt. I opened a case through online customer service (Case #[redacted] has been directed to Retail Management Department) and sent them all the pictures and details and it has been more than a month but have not heard back. How can I get an exchange for this defective item. I am a loyal Lacoste customer and would appreciate a positive response especially for such quality problems in a premium brand like Lacoste.Desired Settlement: Replace the defective product (Belt or Belt Buckle)

Consumer

Response:

At this time, I have not been contacted by Lacoste regarding complaint ID [redacted].

Sincerely,

Review: Order # [redacted] Hello, The above order (shorts) was mailed to Lacoste on July [redacted] using their shipping label provided with the shipment from them. The return policy states that it takes 7 to 14 days to process the return. I have called them numerous times, latest call spoke to [redacted], and was informed that the account was on hold and that they would need more information. The information they requested was already on file since the merchandise had already been shipped to me but I provided it to them again. I was informed on 08/** that an account specialist would contact me withim 24 hours. As of 08/**, no one has contacedt me and I am unable to be transfered to speak to this mysterious account specialist. The merchanise was shipped back and most likely has been received by Lacoste. Lacoste needs to honor their return policy and refund back the $78.00 back to the original form of payment. Thank you, [redacted]Desired Settlement: Lacoste needs to honor their return policy and refund back the $78.00 back to the original form of payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted]i

Review: Hello

My father purchased a Lacoste shirt for me as a present. I washed it in cold water (as one does to clean it before wearing it) and the shirt came out ripped. It was the only item of clothing ripped in the washer. I went to a Lacoste store with the shirt and they told me to contact customer service. I reached out to customer service in March 2015 and they asked me to provide pictures.

I did so and followed up with Lacoste again on November **, on November ** and November ** and they never replied.Desired Settlement: I would like the shirt to be replaced for equal or greater value. Most Lacoste shirts go for 125 dollars so I would like enough to buy a new shirt.

Review: I bought a pair of Lacoste shoes at [redacted] and I received the product in my home in the United States. However the shoe presented problems so I contacted [redacted] and they said for me that they couldn't do anything and told me to contact Lacoste. I did that, Lacoste told me that I had to contact the manufacturer. I did that, I contacted Pentland and they asked me to send some pictures and [redacted] invoice. I did that, they sent me some pictures of other models, 3 styles only, and said for me that I could choose one and send this to the address that I provide. I asked about the possibility to choose a different model because I didn't like the 3 models. So, after that, PENTLAND refuse to contact me, I have more than 20 emails trying to contact PENTLAND using different email accounts and they don't say anything for me. I'm really trying to solve this problem friendly but PENTLAND did not want to. Lacoste have joint liability with this case, so that is why I think that LACOSTE should send me the shoes.Desired Settlement: Send me the shoes.

Consumer

Response:

At this time, I have not been contacted by Lacoste regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a mens half zip sweater on line and washed it once and it shrunk two sizes. They will not respond to my repeated requests for an exchange. They tell me mgt has to look at pictures, which I sent two weeks ago. The company should stand by the quality of it's products and assit it's customer's that have experience defective products.

I expect an exchange and to hear back in a timely manner.Desired Settlement: I want to exchange it for a large size so as not to experience shrinkedge.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Lacoste has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,