L'Acousta Mexican Restaurant

We are scheduled to repair a corner of the rubber roof on Thursday, May 4th and have confirmed the appointment with the homeowner.  We did not charge the customer for the 3" foam and gave the customer a credit on the estimate for the difference between the 2" foam we used in order to use the...

size of rubber that was quoted on the original estimate.  Customer accepted the reduced estimate.

The Mobile Home Stuff Store has not resolved this issue so I will never be satisfied on how they handled this issue. The [redacted] did resolved the issue by sending me a new faucet under warranty without requesting me to send the faulty one back or have me send any money. They also sent me a note with this statement, "HERE IS A REPLACEMENT FAUCET. WE DO NOT KNOW IF IT WAS OURS BUT WE ARE SENDING YOU A REPLACEMENT".  So we have not idea where Mobile Home Stuff Store had received the faucet they sent us. We took care of it on our end with the [redacted] and the [redacted]. Even the [redacted] couldn't understand why we had to send another $55.45 and send the faulty faucet back to the Mobile Home Stuff Store. The consumer shouldn't have to do their work and should let people know their policy before products are purchased instead of after the fact. The Mobile Home Stuff Store has lost us as customers and I will not be giving any recommendations for their business and products. Both of the manufacturing companies didn't know where the faucet we received came from and it is obvious either did the Mobile Home Stuff Store as they gave us the numbers to the two manufacturing companies to begin with. They need to get their act together if they want to keep consumers.

We have explained our procedure ad nauseam regarding product warranty to this customer.  Just because she does not agree with our procedures does not mean we are going to change them for her.  We have not heard from anyone at the manufacturer.  If we do hear from someone, we will proceed as necessary.

We have a one-year on our labor for products that we install.  If the manufacturer of the product has a warranty, then we extend that to our customers.  In this case, the manufacturer of this brand of faucet does not offer a warranty.  We explained to the customer that we would...

attempt to send her faucet back to manufacturer to see if they would refund any of the cost of the unit, but the customer did not want to pay for a new faucet to replace her existing faucet until we found out whether or not the vendor would offer a refund.  We did offer to send the customer a repair kit for the faucet at no cost to her, but she refused our offer.