Dear [redacted] *** # I would like to start this letter with an apology for the miscommunication We have a standard procedure on all body and frame cuts that require the customer to fill out a cut sheet form that is cut to that specific customer requestOnce we finalize a body cut to that customer request we cannot resell it and therefore that part is nonrefundableI appreciate you for understanding that policy and procedureWe also have a restocking fee policy that is applied to cancelled orders that are special ordered from another warehouseThe doors that you purchased were not in-stock here at our location and we are charged to freight these parts in to our warehouse for youThere seems to be some miscommunication on this entire order and I would like to refund you the [redacted] restocking fee that was charged to return the doors to our supplier Sorry for any inconvenience this may have cause you ! Thank you ! [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
Dear [redacted] *** # I would like to start this letter with an apology for the miscommunication We have a standard procedure on all body and frame cuts that require the customer to fill out a cut sheet form that is cut to that specific customer requestOnce we finalize a body cut to that customer request we cannot resell it and therefore that part is nonrefundableI appreciate you for understanding that policy and procedureWe also have a restocking fee policy that is applied to cancelled orders that are special ordered from another warehouseThe doors that you purchased were not in-stock here at our location and we are charged to freight these parts in to our warehouse for youThere seems to be some miscommunication on this entire order and I would like to refund you the [redacted] restocking fee that was charged to return the doors to our supplier Sorry for any inconvenience this may have cause you ! Thank you ! [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***