Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The business HAS NOT called my phone times since April 1st 2015!!!!! I have my cell for details to show that fact! Its ironic that as of today (4/16/15) I open up my email and find this messages response to my complaint and A gentleman named [redacted] at ###-###-#### leaves me a message on my cell phone today at 1:29pmPrior to this phone call, I received a phone call and message from [redacted] the used car manager just yesterday (4/15/15) at 1:pmOther than these calls in ther past hours I have not heard back from anyone in the Troy business nor the Utica offices and I have call and left further messages for the Service mgr to call me back! Just to point out, yesterday I was at the hospital all day and could not return ***'s callI was planning on calling him today at this time (which is the time I am out of my teaching job and classroom and able to use a phone) however I have not yet called him back due to the fact that I just saw this bogus message and got a call today from Al and am documenting it through here now before I return his call from earlier todayI have gone in person so many times before I filed this complaint and the "used car manager" [redacted] was the person I was told handling and who I spoke with so many timesHowever, never once would anyone direct me to or let me talk to a so called GM at that business in troy upon my request and told me there was no GM in that location only a new car manager and a used car manager and a service manager! Also, in February when the problems were not rectified after weeks of having my car in the service department, I called [redacted] the used car manager and he suddenly told me its NOT his department I have to talk to service and transferred me to the rudest most condescending person I had dealt with yet named ***! [redacted] told me he would take care of things with [redacted] and the salesperson then call me back...NONE of this ever happened resulting in me having to drive in person to talk to ***Upon arriving there, I asked for [redacted] but he chose to avoid talking to me and sent the salesman out to talk to meSO I am documenting it once again, the employees at the TROY location are just saying things and not following through then passing me around to different people who don't know everything and the issues are being dragged out rather than addressed resulting in me being burdened by their lies financially!!!! I have been so patient and understanding and calm however I am beyond fuming now with their lies and trying to put it on me not responding to them.I am contacting Mr [redacted] at the above number right now at 3:pm on 4/16/and not returning ***'s call until In speak with Mr CarboneRegards, [redacted] ***
Good afternoon, [redacted] I have an update on case # [redacted] The Finance Manager of our Subaru Troy dealership had a chance to talk with [redacted] about the differences between a certified pre-owned Subaru and a service contractShe now understands their different meanings and functionsHe and the General Manager also mentioned that we offered her free oil changes for future service, and agreed to get her an after-market satellite radio for her vehiclePlease email me if you need any further information or clarification.Thank you, [redacted] and have a lovely afternoon[redacted] Administrative AssistantCarbone Auto Group###-###-####
Good afternoon [redacted] I have an update on the issue ID # [redacted] Per the General Sales Manager of the Troy Subaru dealership: I finally recieved a call from [redacted] last nightShe talked to me for an hour, and we are going to get her car back in here to see if we can fix the issues with her carI will update this issue as soon as I have more informationPlease let me know if you need any other information at this timeSincerely, [redacted] Administrative AssistantCarbone Auto Group###-###-####
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I would like to make known two different thingsOne would be that I had to go through this whole process because of their inaction back in DecemberI had been under the impression that the gap insurance I took out on the combined loans (the unpaid balance on the [redacted] that I traded for the [redacted] and the new loan for the 2013) would take care of the loan in it's entiretyAny time I spoke to the sales person or the financial consultant they never corrected me on what the gap insurance would actually coverI ended up thinking I didn't owe on the loan and found out otherwise when I didn't make payments for two months and the bank is threatening to sue me and ruin my creditI have been assessed late fees for the first two months of missed paymentsI only found out about what the gap insurance covered this monthHad I been told any of this in June I would have kept my old car as I only had 1/years to pay on it, in fact I probably would have increased my payments to pay it down sooner, just like I'm doing with my [redacted] loanAs of this date I don't owe a payment on my [redacted] until May or JuneWhile I know they are not totally responsible for what has taken place I do feel that they should make it very clear to buyer's doing what I was doingI heard from more people than I could count not to go to [redacted] but I live in the capital district of NY and they in the central district of NY so only my coworkers could advise me on thisThe second issue is WHY, why did it take them until I placed a complaint with Revdex.com until they would do their job?Thank you for your assistance and letting me vent here Regards, [redacted]
Dear ***
I am sorry for that. I would like to file a complaint as I see from other reviews that I am not the only person who was treated the way that I was. I want it to be final and count against them. Revdex.com is here for a reason and if they continue to
treat customers with a lack of respect then they do not deserve an A rating and it will catch up with them
Thank you so much for your help, it is appreciated,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The business HAS NOT called my phone times since April 1st 2015!!!!! I have my cell for details to show that fact! Its ironic that as of today (4/16/15) I open up my email and find this messages response to my complaint and A gentleman named ** *** at ###-###-#### leaves me a message on my cell phone today at 1:29pmPrior to this phone call, I received a phone call and message from *** the used car manager just yesterday (4/15/15) at 1:pmOther than these calls in ther past hours I have not heard back from anyone in the Troy business nor the Utica offices and I have call and left further messages for the Service mgr to call me back! Just to point out, yesterday I was at the hospital all day and could not return ***'s callI was planning on calling him today at this time (which is the time I am out of my teaching job and classroom and able to use a phone) however I have not yet called him back due to the fact that I just saw this bogus message and got a call today from Al and am documenting it through here now before I return his call from earlier todayI have gone in person so many times before I filed this complaint and the "used car manager" *** was the person I was told handling and who I spoke with so many timesHowever, never once would anyone direct me to or let me talk to a so called GM at that business in troy upon my request and told me there was no GM in that location only a new car manager and a used car manager and a service manager! Also, in February when the problems were not rectified after weeks of having my car in the service department, I called *** the used car manager and he suddenly told me its NOT his department I have to talk to service and transferred me to the rudest most condescending person I had dealt with yet named ***! *** told me he would take care of things with *** and the salesperson then call me back...NONE of this ever happened resulting in me having to drive in person to talk to ***Upon arriving there, I asked for *** but he chose to avoid talking to me and sent the salesman out to talk to meSO I am documenting it once again, the employees at the TROY location are just saying things and not following through then passing me around to different people who don't know everything and the issues are being dragged out rather than addressed resulting in me being burdened by their lies financially!!!! I have been so patient and understanding and calm however I am beyond fuming now with their lies and trying to put it on me not responding to them.I am contacting Mr ** *** at the above number right now at 3:pm on 4/16/and not returning ***'s call until In speak with Mr Carbone. Regards,
*** ***
Good afternoon, *** I have an update on case #*** *** *** The Finance Manager of our Subaru Troy dealership had a chance to talk with *** *** about the differences between a certified pre-owned Subaru and a service contractShe now understands their different
meanings and functions. He and the General Manager also mentioned that we offered her free oil changes for future service, and agreed to get her an after-market satellite radio for her vehicle. Please email me if you need any further information or clarification.Thank you, *** and have a lovely afternoon.*** ***Administrative AssistantCarbone Auto Group###-###-####
Good Afternoon *** I am writing to you with an update on Revdex.com complaint ref number *** (*** ***). After speaking to our VP of Fixed Operations, I learned that, per the Nissan Service Manager: "The parts department was looking this up for the customer
originallyThey said he didn't specify hybrid or not when ordering, just that kits were available for ** ***.The first kit came in wrong, the second kit fit the bumper slots, but when we went to install, we found the car is not wired/designed to take Nissan fog light kitsAfter researching further, our technician called the hotline and checked in computer and found hybrids not showing any accessory kits availableThey are not wired/designed to be able to install fog lights.There is no way to do it." Please let me know if you need further information.Thank you!
Good Afternoon Jessica. I am writing to you with an update on Revdex.com complaint ref number 10417055. A refund of the warranty was issued as a check and overnighted to the customer(Please see attached paperwork.) Please let me know if you need further information.Thank you!
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I would like to make known two different thingsOne would be that I had to go through this whole process because of their inaction back in DecemberI had been under the impression that the gap insurance I took out on the combined loans (the unpaid balance on the *** *** that I traded for the *** *** and the new loan for the 2013) would take care of the loan in it's entiretyAny time I spoke to the sales person or the financial consultant they never corrected me on what the gap insurance would actually coverI ended up thinking I didn't owe on the loan and found out otherwise when I didn't make payments for two months and the bank is threatening to sue me and ruin my creditI have been assessed late fees for the first two months of missed paymentsI only found out about what the gap insurance covered this monthHad I been told any of this in June I would have kept my old car as I only had 1/years to pay on it, in fact I probably would have increased my payments to pay it down sooner, just like I'm doing with my *** loanAs of this date I don't owe a payment on my *** until May or JuneWhile I know they are not totally responsible for what has taken place I do feel that they should make it very clear to buyer's doing what I was doingI heard from more people than I could count not to go to *** but I live in the capital district of NY and they in the central district of NY so only my coworkers could advise me on this. The second issue is WHY, why did it take them until I placed a complaint with Revdex.com until they would do their job?Thank you for your assistance and letting me vent here
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I absolutely told them my car was a HybridI have had my car serviced there a handful of timesThey knew what it was when they ordered the partsThis can be done and I expect a resolution.
Regards,
*** ***
Good afternoon *** I have an update on the issue ID #*** *** *** Per the General Sales Manager of the Troy Subaru dealership: I finally recieved a call from *** last nightShe talked to me for an hour, and we are going to get her car back in here to see if we can fix the issues with her carI will update this issue as soon as I have more information. Please let me know if you need any other information at this time. Sincerely, *** ***Administrative AssistantCarbone Auto Group###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I would like to be contacted by *** *** *** corporate offices.
Regards,
*** ***
Our Service Manager at the Nissan facility has tried several times to contact the customer from dates between 9/30/and 10/3/with no return call. On 10/6/our Executive VP of Fixed Operations requested that a letter be sent to the customer stating that we would like to work with the
customer to resolve his concerns and offered him a repair at no charge. We are currently waiting for a response from the customer as we want to rectify this customer concern and unsatisfactory experience to a positive outcome
thank you--
***
*** ***
Director of Human Resources
Carbone Auto Group
###-###-#### (t)
###-###-#### (f)
To date, we have attempted several times to contact this customer---the contact has been made by both our Vice President of Sales and one of our owners. The date when calls were placed to the customer: 12/26/14, 12/30/14, 12/31/14, 1/2/and 1/5/15We take this feedback and these concerns very seriously as the customer experience and happiness is the blood line of our business...we would love the opportunity to speak with this customer.Please return a call to ** *** at ###-###-####, for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I informed Carbone Dodge that I do not have a co-signer and am no longer pursuing the purchaseI am more interested in how my car is now acting and what they plan to do to correct the situation (s) I have been experiencing ever since I purchased the car brand new in October The car I currently own is a lemon, but nobody at Carbone seems to want to assist someone unless they are buying a car
Regards,
*** ***
Good afternoon ***! After speaking with my supervisor, she suggested I email you for advice at this pointWe feel we can go no further with this issue regarding *** *** (***)He would need contact *** *** *** independently at this point to discuss the situation at handThe contact information I was able to find is as follows: *** *** ***
*** *** ***
*** ** ***Phone: *** ***-(or ###-###-####)Monday through Friday:7:AM to 7:PM CST Could you please advise us on how you believe we should proceed in this matter?Thank you, ***. Sincerely,*** ***Administrative AssistantCarbone Auto Group###-###-####
Good afternoon ***, This is our final update on the case #*** *** *** *** Our Senior Sales team had a meeting today to finalize the details and come to a resolution on this case. They first reviewed all service orders that were attached to the vehicle (please see included attachments)They determined that all concerns that needed to be repaired were performed, and that the diagnostic check also showed that no further codes were foundThey also noted that the VIN was run through during the service appointment, and again today (6/29/15) to ensure that no manufacturer recalls were due for this particular vehicle.Understanding that the customer was also concerned because of a non-responsive airbag issue that occurred on 1/15/2015, they then checked to see if the vehicle was brought in to our body shop to address the concernNo record of the vehicle is shown in repair post accident. To assist the customer in getting into a vehicle that she prefers, my VP of Sales had her speak with the General Manager of our Chrysler dealershipBased on the remaining amount that the customer owes on the Dodge Dart, and the customer's financial institution, it was determined that either a co-signer or cash down would be needed to get her into the vehicle of her choiceThis was not agreeable to the customer, and it was determined that we were not able to help her further at this time. ***, please let mew know if you need any further assistance in this matter.Thank you for your patience.Justina C***Administrative AssistantCarbone Auto Group###-###-####
Good afternoon ***. I apologize if I missed one of the emails you sent to us regarding customer *** *** *** ** ***Most recent update on this case: After speaking with General Manager at the Carbone Dodge dealership, he told me that, at this time, *** *** *** is
currently looking for a co-signer to get her into another vehicle.No further development has been made at this time. *** Please let me know if you need any further information.Thank you, and have a wonderful day. Justina C***Administrative AssistantCarbone Auto Group###-###-####
Good Afternoon *** I am writing to you with an update on Revdex.com complaint ref number *** After speaking to our VP of Fixed Operations at Carbone, he stated that the cause of the water leak was found to be that the urethane seal was not applied fully to cover seam around the
windshieldThe glass was removed and the windshield was resealed and checked for leaksAll work is complete.(Please see attached RO) Please let me know if you need further information.Thank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The business HAS NOT called my phone times since April 1st 2015!!!!! I have my cell for details to show that fact! Its ironic that as of today (4/16/15) I open up my email and find this messages response to my complaint and A gentleman named [redacted] at ###-###-#### leaves me a message on my cell phone today at 1:29pmPrior to this phone call, I received a phone call and message from [redacted] the used car manager just yesterday (4/15/15) at 1:pmOther than these calls in ther past hours I have not heard back from anyone in the Troy business nor the Utica offices and I have call and left further messages for the Service mgr to call me back! Just to point out, yesterday I was at the hospital all day and could not return ***'s callI was planning on calling him today at this time (which is the time I am out of my teaching job and classroom and able to use a phone) however I have not yet called him back due to the fact that I just saw this bogus message and got a call today from Al and am documenting it through here now before I return his call from earlier todayI have gone in person so many times before I filed this complaint and the "used car manager" [redacted] was the person I was told handling and who I spoke with so many timesHowever, never once would anyone direct me to or let me talk to a so called GM at that business in troy upon my request and told me there was no GM in that location only a new car manager and a used car manager and a service manager! Also, in February when the problems were not rectified after weeks of having my car in the service department, I called [redacted] the used car manager and he suddenly told me its NOT his department I have to talk to service and transferred me to the rudest most condescending person I had dealt with yet named ***! [redacted] told me he would take care of things with [redacted] and the salesperson then call me back...NONE of this ever happened resulting in me having to drive in person to talk to ***Upon arriving there, I asked for [redacted] but he chose to avoid talking to me and sent the salesman out to talk to meSO I am documenting it once again, the employees at the TROY location are just saying things and not following through then passing me around to different people who don't know everything and the issues are being dragged out rather than addressed resulting in me being burdened by their lies financially!!!! I have been so patient and understanding and calm however I am beyond fuming now with their lies and trying to put it on me not responding to them.I am contacting Mr [redacted] at the above number right now at 3:pm on 4/16/and not returning ***'s call until In speak with Mr CarboneRegards, [redacted] ***
Good afternoon, [redacted] I have an update on case # [redacted] The Finance Manager of our Subaru Troy dealership had a chance to talk with [redacted] about the differences between a certified pre-owned Subaru and a service contractShe now understands their different meanings and functionsHe and the General Manager also mentioned that we offered her free oil changes for future service, and agreed to get her an after-market satellite radio for her vehiclePlease email me if you need any further information or clarification.Thank you, [redacted] and have a lovely afternoon[redacted] Administrative AssistantCarbone Auto Group###-###-####
Good afternoon [redacted] I have an update on the issue ID # [redacted] Per the General Sales Manager of the Troy Subaru dealership: I finally recieved a call from [redacted] last nightShe talked to me for an hour, and we are going to get her car back in here to see if we can fix the issues with her carI will update this issue as soon as I have more informationPlease let me know if you need any other information at this timeSincerely, [redacted] Administrative AssistantCarbone Auto Group###-###-####
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I would like to make known two different thingsOne would be that I had to go through this whole process because of their inaction back in DecemberI had been under the impression that the gap insurance I took out on the combined loans (the unpaid balance on the [redacted] that I traded for the [redacted] and the new loan for the 2013) would take care of the loan in it's entiretyAny time I spoke to the sales person or the financial consultant they never corrected me on what the gap insurance would actually coverI ended up thinking I didn't owe on the loan and found out otherwise when I didn't make payments for two months and the bank is threatening to sue me and ruin my creditI have been assessed late fees for the first two months of missed paymentsI only found out about what the gap insurance covered this monthHad I been told any of this in June I would have kept my old car as I only had 1/years to pay on it, in fact I probably would have increased my payments to pay it down sooner, just like I'm doing with my [redacted] loanAs of this date I don't owe a payment on my [redacted] until May or JuneWhile I know they are not totally responsible for what has taken place I do feel that they should make it very clear to buyer's doing what I was doingI heard from more people than I could count not to go to [redacted] but I live in the capital district of NY and they in the central district of NY so only my coworkers could advise me on thisThe second issue is WHY, why did it take them until I placed a complaint with Revdex.com until they would do their job?Thank you for your assistance and letting me vent here Regards, [redacted]
Dear ***
I am sorry for that. I would like to file a complaint as I see from other reviews that I am not the only person who was treated the way that I was. I want it to be final and count against them. Revdex.com is here for a reason and if they continue to
treat customers with a lack of respect then they do not deserve an A rating and it will catch up with them
Thank you so much for your help, it is appreciated,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The business HAS NOT called my phone times since April 1st 2015!!!!! I have my cell for details to show that fact! Its ironic that as of today (4/16/15) I open up my email and find this messages response to my complaint and A gentleman named ** *** at ###-###-#### leaves me a message on my cell phone today at 1:29pmPrior to this phone call, I received a phone call and message from *** the used car manager just yesterday (4/15/15) at 1:pmOther than these calls in ther past hours I have not heard back from anyone in the Troy business nor the Utica offices and I have call and left further messages for the Service mgr to call me back! Just to point out, yesterday I was at the hospital all day and could not return ***'s callI was planning on calling him today at this time (which is the time I am out of my teaching job and classroom and able to use a phone) however I have not yet called him back due to the fact that I just saw this bogus message and got a call today from Al and am documenting it through here now before I return his call from earlier todayI have gone in person so many times before I filed this complaint and the "used car manager" *** was the person I was told handling and who I spoke with so many timesHowever, never once would anyone direct me to or let me talk to a so called GM at that business in troy upon my request and told me there was no GM in that location only a new car manager and a used car manager and a service manager! Also, in February when the problems were not rectified after weeks of having my car in the service department, I called *** the used car manager and he suddenly told me its NOT his department I have to talk to service and transferred me to the rudest most condescending person I had dealt with yet named ***! *** told me he would take care of things with *** and the salesperson then call me back...NONE of this ever happened resulting in me having to drive in person to talk to ***Upon arriving there, I asked for *** but he chose to avoid talking to me and sent the salesman out to talk to meSO I am documenting it once again, the employees at the TROY location are just saying things and not following through then passing me around to different people who don't know everything and the issues are being dragged out rather than addressed resulting in me being burdened by their lies financially!!!! I have been so patient and understanding and calm however I am beyond fuming now with their lies and trying to put it on me not responding to them.I am contacting Mr ** *** at the above number right now at 3:pm on 4/16/and not returning ***'s call until In speak with Mr Carbone. Regards,
*** ***
Good afternoon, *** I have an update on case #*** *** *** The Finance Manager of our Subaru Troy dealership had a chance to talk with *** *** about the differences between a certified pre-owned Subaru and a service contractShe now understands their different
meanings and functions. He and the General Manager also mentioned that we offered her free oil changes for future service, and agreed to get her an after-market satellite radio for her vehicle. Please email me if you need any further information or clarification.Thank you, *** and have a lovely afternoon.*** ***Administrative AssistantCarbone Auto Group###-###-####
Good Afternoon *** I am writing to you with an update on Revdex.com complaint ref number *** (*** ***). After speaking to our VP of Fixed Operations, I learned that, per the Nissan Service Manager: "The parts department was looking this up for the customer
originallyThey said he didn't specify hybrid or not when ordering, just that kits were available for ** ***.The first kit came in wrong, the second kit fit the bumper slots, but when we went to install, we found the car is not wired/designed to take Nissan fog light kitsAfter researching further, our technician called the hotline and checked in computer and found hybrids not showing any accessory kits availableThey are not wired/designed to be able to install fog lights.There is no way to do it." Please let me know if you need further information.Thank you!
Good Afternoon Jessica. I am writing to you with an update on Revdex.com complaint ref number 10417055. A refund of the warranty was issued as a check and overnighted to the customer(Please see attached paperwork.) Please let me know if you need further information.Thank you!
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I would like to make known two different thingsOne would be that I had to go through this whole process because of their inaction back in DecemberI had been under the impression that the gap insurance I took out on the combined loans (the unpaid balance on the *** *** that I traded for the *** *** and the new loan for the 2013) would take care of the loan in it's entiretyAny time I spoke to the sales person or the financial consultant they never corrected me on what the gap insurance would actually coverI ended up thinking I didn't owe on the loan and found out otherwise when I didn't make payments for two months and the bank is threatening to sue me and ruin my creditI have been assessed late fees for the first two months of missed paymentsI only found out about what the gap insurance covered this monthHad I been told any of this in June I would have kept my old car as I only had 1/years to pay on it, in fact I probably would have increased my payments to pay it down sooner, just like I'm doing with my *** loanAs of this date I don't owe a payment on my *** until May or JuneWhile I know they are not totally responsible for what has taken place I do feel that they should make it very clear to buyer's doing what I was doingI heard from more people than I could count not to go to *** but I live in the capital district of NY and they in the central district of NY so only my coworkers could advise me on this. The second issue is WHY, why did it take them until I placed a complaint with Revdex.com until they would do their job?Thank you for your assistance and letting me vent here
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I absolutely told them my car was a HybridI have had my car serviced there a handful of timesThey knew what it was when they ordered the partsThis can be done and I expect a resolution.
Regards,
*** ***
Good afternoon *** I have an update on the issue ID #*** *** *** Per the General Sales Manager of the Troy Subaru dealership: I finally recieved a call from *** last nightShe talked to me for an hour, and we are going to get her car back in here to see if we can fix the issues with her carI will update this issue as soon as I have more information. Please let me know if you need any other information at this time. Sincerely, *** ***Administrative AssistantCarbone Auto Group###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I would like to be contacted by *** *** *** corporate offices.
Regards,
*** ***
Our Service Manager at the Nissan facility has tried several times to contact the customer from dates between 9/30/and 10/3/with no return call. On 10/6/our Executive VP of Fixed Operations requested that a letter be sent to the customer stating that we would like to work with the
customer to resolve his concerns and offered him a repair at no charge. We are currently waiting for a response from the customer as we want to rectify this customer concern and unsatisfactory experience to a positive outcome
thank you--
***
*** ***
Director of Human Resources
Carbone Auto Group
###-###-#### (t)
###-###-#### (f)
To date, we have attempted several times to contact this customer---the contact has been made by both our Vice President of Sales and one of our owners. The date when calls were placed to the customer: 12/26/14, 12/30/14, 12/31/14, 1/2/and 1/5/15We take this feedback and these concerns very seriously as the customer experience and happiness is the blood line of our business...we would love the opportunity to speak with this customer.Please return a call to ** *** at ###-###-####, for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I informed Carbone Dodge that I do not have a co-signer and am no longer pursuing the purchaseI am more interested in how my car is now acting and what they plan to do to correct the situation (s) I have been experiencing ever since I purchased the car brand new in October The car I currently own is a lemon, but nobody at Carbone seems to want to assist someone unless they are buying a car
Regards,
*** ***
Good afternoon ***! After speaking with my supervisor, she suggested I email you for advice at this pointWe feel we can go no further with this issue regarding *** *** (***)He would need contact *** *** *** independently at this point to discuss the situation at handThe contact information I was able to find is as follows: *** *** ***
*** *** ***
*** ** ***Phone: *** ***-(or ###-###-####)Monday through Friday:7:AM to 7:PM CST Could you please advise us on how you believe we should proceed in this matter?Thank you, ***. Sincerely,*** ***Administrative AssistantCarbone Auto Group###-###-####
Good afternoon ***, This is our final update on the case #*** *** *** *** Our Senior Sales team had a meeting today to finalize the details and come to a resolution on this case. They first reviewed all service orders that were attached to the vehicle (please see included attachments)They determined that all concerns that needed to be repaired were performed, and that the diagnostic check also showed that no further codes were foundThey also noted that the VIN was run through during the service appointment, and again today (6/29/15) to ensure that no manufacturer recalls were due for this particular vehicle.Understanding that the customer was also concerned because of a non-responsive airbag issue that occurred on 1/15/2015, they then checked to see if the vehicle was brought in to our body shop to address the concernNo record of the vehicle is shown in repair post accident. To assist the customer in getting into a vehicle that she prefers, my VP of Sales had her speak with the General Manager of our Chrysler dealershipBased on the remaining amount that the customer owes on the Dodge Dart, and the customer's financial institution, it was determined that either a co-signer or cash down would be needed to get her into the vehicle of her choiceThis was not agreeable to the customer, and it was determined that we were not able to help her further at this time. ***, please let mew know if you need any further assistance in this matter.Thank you for your patience.Justina C***Administrative AssistantCarbone Auto Group###-###-####
Good afternoon ***. I apologize if I missed one of the emails you sent to us regarding customer *** *** *** ** ***Most recent update on this case: After speaking with General Manager at the Carbone Dodge dealership, he told me that, at this time, *** *** *** is
currently looking for a co-signer to get her into another vehicle.No further development has been made at this time. *** Please let me know if you need any further information.Thank you, and have a wonderful day. Justina C***Administrative AssistantCarbone Auto Group###-###-####
Good Afternoon *** I am writing to you with an update on Revdex.com complaint ref number *** After speaking to our VP of Fixed Operations at Carbone, he stated that the cause of the water leak was found to be that the urethane seal was not applied fully to cover seam around the
windshieldThe glass was removed and the windshield was resealed and checked for leaksAll work is complete.(Please see attached RO) Please let me know if you need further information.Thank you!