Good Morning.This is a response to complaint ID # [redacted]The General Manager of our Dodge Chrysler Jeep dealership has been in contact with the customer, as well as our VP of Sales. As of an update to me on December 15th, we have reimbursed customer the first 2 payments for the...
vehicle, as requested, and repairs have been attempted. Currently, our VP of Sales is working directly with customer to try to get him traded out of the vehicle. I am currently awaiting further updates regarding their interaction. Please email me if further information or documentation is required. Thank you, and my compliments to you on the season. All the best,Justina [redacted]Customer Service SpecialistCarbone Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The business HAS NOT called my phone 4 times since April 1st 2015!!!!! I have my cell for details to show that fact! Its ironic that as of today (4/16/15) I open up my email and find this messages response to my complaint and A gentleman named [redacted] at ###-###-#### leaves me a message on my cell phone today at 1:29pm. Prior to this phone call, I received a phone call and message from [redacted] the used car manager just yesterday (4/15/15) at 1:48 pm. Other than these 2 calls in ther past 24 hours I have not heard back from anyone in the Troy business nor the Utica offices and I have call and left further messages for the Service mgr to call me back! Just to point out, yesterday I was at the hospital all day and could not return [redacted]'s call. I was planning on calling him today at this time (which is the time I am out of my teaching job and classroom and able to use a phone) however I have not yet called him back due to the fact that I just saw this bogus message and got a call today from Al and am documenting it through here now before I return his call from earlier today. I have gone in person so many times before I filed this complaint and the "used car manager" [redacted] was the person I was told handling and who I spoke with so many times. However, never once would anyone direct me to or let me talk to a so called GM at that business in troy upon my request and told me there was no GM in that location only a new car manager and a used car manager and a service manager! Also, in February when the problems were not rectified after 6 weeks of having my car in the service department, I called [redacted] the used car manager and he suddenly told me its NOT his department I have to talk to service and transferred me to the rudest most condescending person I had dealt with yet named [redacted]! [redacted] told me he would take care of things with [redacted] and the salesperson then call me back...NONE of this ever happened resulting in me having to drive in person to talk to [redacted]. Upon arriving there, I asked for [redacted] but he chose to avoid talking to me and sent the salesman out to talk to me. SO I am documenting it once again, the employees at the TROY location are just saying things and not following through then passing me around to different people who don't know everything and the issues are being dragged out rather than addressed resulting in me being burdened by their lies financially!!!! I have been so patient and understanding and calm however I am beyond fuming now with their lies and trying to put it on me not responding to them.I am contacting Mr [redacted] at the above number right now at 3:07 pm on 4/16/15 and not returning [redacted]'s call until In speak with Mr Carbone. Regards,
[redacted]
On 02/02/2017 we received a Revdex.com complaint from customer [redacted], he was upset his vehicle was not repaired as promised when he purchased the vehicle. He has since been in to the Dodge store with his vehicle numerous times for repairs, at which time our General Sales Manager Allen [redacted]...
decided it would in his best interest and ours if he purchased the vehicle back from the customer and gave him his money back. This was the desired settlement that the customer asked for in his Revdex.com complaint. Therefore at this time we feel the customer should be satisfied with the resolution of this complaint. Thank you, Janessa [redacted]
On 5/04/2016 we received a Revdex.com complaint from [redacted] regarding his 2014 Subaru Impreza. The customer stated that the vehicle was not shifting properly and was making noises while he drove it. Our Senior VP of Fixed Operations contacted the customer; and we sent a resolution to the Revdex.com. We heard back the same day saying the resolution wasn’t satisfactory, our Senior VP of Fixed Operations has been reaching out to the customer ever since; he has left voicemails, text messages and has made numerous calls to the customer with no response back. At this time we would like to ask that the Revdex.com close this complaint out as we have no other means of contacting the customer. If the customer would like to contact our Senior VP of Fixed Operations himself his phone number is [redacted] Thank you, Janessa P[redacted]
On 5/13/2016 we received a complaint from the Revdex.com about customer [redacted]. The customer just purchased a vehicle about a week ago, the brakes have been fluttering and screeching and he's taken it back several times to have them replaced. He has seen no difference in the braking. Now he has...
to brake earlier and has to be super extra careful when he's driving. Around 5/16/2016 the customer was contacted and asked to stop in on when he could for a road test. The customer came in on 5/16/2016 for the road test, and the vehicle did indeed have squeals in the brakes. After further checking vehicle had safe brakes but brake pads were aftermarket and squeaking more than normal, new front rotors and pads were ordered and the customer returned the following day to install new brake parts on front of car. Car was then road tested several times and returned to customer on Tuesday 5/17/2016 ([redacted]). Followed up with customer on 5/18/2016 and customer was very satisfied with the service. Customer has cell phone number of manager if he has any further issues. Thank you, Sean [redacted] VP of Fixed Operations
On 8/28/2016 we received a Revdex.com complaint from [redacted] explaining a bad experience she had at our Troy NY store. We have since had our VP of Variable Operations contact her and they have come to the following resolution. They had a long discussion as to what transpired and also came to a...
resolution. He has decided to take care of Ms. [redacted] maintenance needs going forward until her lease expires, at which time she plans to return the vehicle back to the leasing owner. This maintenance will be oil changes, tire rotations and tire plugs. This plan will expire in 05/30/2017. They determined that the money refunded to Ms. [redacted] initially was reasonable for the repair that "questioned the need for the brake servicing" this refund was approximately $198.00. In conversation with Ms. [redacted] we determined that this would allow her to go the distance with her lease with minimal out of pocket expense. Ms. [redacted] will consider leasing a vehicle at that time. This agreement was emailed to her and agreed upon as to bring complete satisfaction to this matter. Sincerely, Janessa [redacted]
Good Afternoon [redacted] In regards to case ID# [redacted] Since April 1st, 4 attempts have been made by the General Manger and Used Car Manager at our Carbone Subaru of Troy dealership to contact the customer, and no response has been receievd.Please make a note in your...
records that we are trying make contact with [redacted] and have been unable to reach her. Please let me know if there is any other information or documents you may need at this time.Thank you. [redacted]Administrative AssistantCarbone Auto Group###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Not only did I have to buy my own mats, I had to buy windshield wipers because they were ripped, get an oil change, buy new filters because they were filthy. I NEVER received an option to replace the vehicle as I would have immediately. When they supposedly shampooed the vehicle it wasn't shampooed, I waited for them to do it. Water was used..then they sprayed this horrible orange deodorizer. The dander is still between the seats just as when I bought it. The stains are still there, it smells when the heat is on so I leave the windows open at night. The vehicle is rusting, the gas mileage is not what Vinny said it would be, they wouldn't show me the original bill of sale that I signed with him, they overcharged me, they got me a loan for 7 YEARS..I did not know about that until Mr. [redacted] had me sign all the paperwork in a HURRY no less because other customers were waiting. No, they shouldn't feel that I am satisfied. I'm disgusted. I was taken, lied to, treated like I was imposing when I would call with a complaint. I have ALL my emails saved.This whole sale was not at all what I would expect from a supposed reputable company. I want another vehicle as I stated in my first complaint. I want LEATHER seats so there isn't any chance of stain and smell, I want the gas mileage I asked for, I want a loan for 4 years as requested, NOT 7 at $200.00 per month. I want a vehicle that isn't rusting, now the fan belt is going. This vehicle is not acceptable and neither was the service from CARBONE or their staff.If at all possible, I would like this transfer of vehicles done within the next couple weeks. As for the money I already paid on this vehicle which is $1,204.92, I want that taken off the next vehicle that I will receive and I want a portion of my existing loan which is bringing me to the heavy financing lowered. If they have a white [redacted] with leather seats available, that will be fine. I purchased one and it is a wonderful vehicle. It was not new, it was a 2012. [redacted]
MESSAGE FROM BUSINESS:We received a Revdex.com complaint on [redacted] stating the following, she wasunhappy that there was dog dander between the seats, the vehicle is rusting, the SUV gets 14.5gallons of gas per mile, and she had to buy her own car mats.Nissan has cleaned the customer's vehicle twice, including shampooing the seats andcarpets to remove the stains, smell and dander. Doug [redacted], General Manager of Nissan hasreached out to the Customer to confirm that this resolution is satisfactory, or, in the event it is notto explore replacing the vehicle. Unfortunately, he has not heard back from her. Therefore, at thistime we feel the customer should be satisfied with the resolution of this complaint.Thank you,Enessa M. CarboneCo- Owner
Revdex.com: I [redacted] have not physically looked under the vehicle for any further oil leak as carbone states nor have any paper work on any of the terms we discussed as far as warranty is concerned! Im not sure where there getting the information from about me looking under neither the car to see the oil leak was taken care of but I don't appericate having words put in my mouth !!!! So at this time , untill I have paper work from carbone stating that the oil leak is fixed#1 the smell of burning oil in the car is gone #3 the engine noise is straightened out  the warranty is extend I cant accept there offer !
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The case was presented to the General Manager of [redacted]. He states: We recognize that the facts in Mr. [redacted]’s complaint were accurate. We did agree to provide GAP Insurance at no charge to him and, through an oversight on our part, the GAP Insurance forms were never...
submitted. Mr. [redacted] did have an accident with his motorcycle that, according to him, was caused by another motorist. The extent of the damage is unknown to us, but according to Mr. [redacted], the bike may potentially be declared a Total Loss. In the event the insurance company declares the motorcycle to be a Total Loss and the insurance proceeds do not cover the balance of the outstanding loan balance, we will make up that difference and pay the remaining amount so the loan is paid satisfactorily. At this point in time, Mr. [redacted]’s vehicle has not been declared a “Total Loss” so there is no further action we can take at this time. I have been in touch by phone and in person with Mr. [redacted] several times since the complaint was received. He is interested in replacing the wrecked motorcycle. He has visited the store several times, has picked out the new motorcycle he wants and even test rode the motorcycle on November 30. Before he can move forward on the purchase, he needs a final determination from the insurance carrier and for the claim to be paid. Once he receives payment on the claim, I am confident he will proceed with the purchase of the new bike and this matter will be resolved amicably to Mr. [redacted]’s complete satisfaction. [redacted], please email or call me if you have any questions or need further information. Thank you for you patience in this matter. All the best, Justina C. Administrative Assistant Carbone Auto Group
From: [redacted] Carbone Honda contacted me to get my pilots dent fixed they took it Tuesday and I...
got it back today at 5:30pm. They dent is finally fixed and my complaint is resolved. They actually filled the fuel tank too it was under 1/4 tank and apologized for what happened. That's all that they had to do the first time I tried to get it fixed , but hey fourth time was a charm.
The meeting with Billy M[redacted] on June 20, did not go well. I arrived 20 minutes early for our scheduled meeting, at 12:30, and was informed that he would be on his way shortly. Around 1:00, I finally met with him and was able to express my concerns and show him the damages to my vehicle. I indicated the large chip in my passengers side front rim along with the scratches along the tire bead and the chipped paint. He then said there was no way that it happened while changing the tires. I showed him pictures that I had of my vehicle previous to the damage which he remarked "how convenient." I also mentioned the front bumper where the paint is chipping away because it had been previously repainted. I was told this would be repainted for free as it is a certified used vehicle, to which he replied "any chipping or damage to the paint of the bumper that happened due to the tow they were not accountable for but rather I would need to go after the tow company to have damages fix. I asked why they were not accountable since I only needed the tow due to their faulty transmission being put into my car. His reply was that Subaru was responsible, and that's why Subaru offered me new tires. When asked if they garuntee their work on vehicles, he told me that Subaru is accountable for that. Frustrated by his attitude and demeanor, I redirected to the damage done during the tire change, the chips in the paint of both wheel wells on the passenger side, and the chip and scratches in the rims. His response was that the damage was from rock chips and the paint missing was normal ware for the vehicle. I responded by asking "if it was normal ware from driving, why wasn't there any paint missing on the drivers side wheel wells?" Instead of answering my question, he escorted me into the garage and showed me his "$35,000 machine" and expressed that they do $75,000 and $90,000 vehicles implying that my car was not worth their care. He asked if I wanted to watch him remove a tire to demonstrate that it causes no damage. I then asked again if their work is garunteed, which he replied that Subaru is liable. When asked if they garunteed the alignment they had done, he had no response. I then brought up the transmission not shifting until reaching 4000-6000RPM on the highway and was once again told that Subaru is responsible for that. I then said "ok, I guess since you will not remedy any of the damages done to my vehicle due to neglect on Don Subarus behalf, I would be replying to the Revdex.com and informing them that I was extremely unhappy with the services provided by Dons Subaru and would never recommend someone there. They do not treat you with respect and due to their neglect my vehicle has depreciated in value. To which Billy replied "Go ahead tell the Revdex.com, what are they going to do, I'm the president of the company." I then left Don Subaru.
Good Morning,This is in response to complaint ID #[redacted]:Initial complaint was forwarded to the General Manager of our Dodge Chrysler Jeep dealership on the date it was received (2/24/16). He proceeded to make several attempts to contact the customer, finally getting a hold of her...
about a week ago. The General Manager spoke with the customer, and agreed to install a back up camera on the vehicle, per her request. Customer agreed to contact manager to schedule an appointment to have it installed. Our manager has been awaiting a callback from the customer to schedule the appointment. As of yesterday's date, our manager's intention was to call the customer to see if he can get the appointment scheduled.Please email me if you need any further information. We are attempting to move forward with completing her requests, and hope to have full satisfaction after she comes in for her installation.Have a great day.All the best, Justina [redacted] Executive Assistant Customer Service Specialist [redacted]
On 12/05/2016 we received a Revdex.com complaint from customer [redacted], he was upset his vehicle was not repaired as promised when he purchased the vehicle. He has since been in with his vehicle and has had all of his concerns addressed and fixed with RO# [redacted] (attached). The customer is satisfied...
with this resolution. Thank you, Janessa [redacted]
To Whom It May Concern; On 4/30/17 we received a complaint from the Revdex.com from [redacted] stating the...
following, it started back in February 22,2017 when we took our vehicle to their service department for the transmission leak that they gave us that they said they didn't but we were going to pay for it then they came out and told us that we had all these leaks that we know we didn't have and we wanted them to check the thermostat housing and also said we needed intakes done because they were leaking and water pump and we kept taking it back it was always something different that was wrong that we knew was not wrong with the car I have all my paperwork with all the work I had done. The desire settlement she is requesting was requesting is a refund. Richard [redacted], Service Manger contacted Ms. [redacted] and the following resolution is, the vehicle has a coolant leak. The parts were ordered and her apt was on 5/16/17 to fix the required gaskets and the leak was fixed. It is our belief at this time that the customer is satisfied. Debra Childs Executive Administrative Assistant Carbone Auto Group [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On Saturday June 17th I had to take the vehicle back to Carbone because they never fixed the noise coming from the front in the wheel area. I got to the dealership where I had a service tech get in my car and I was supposed to drive him and tell him the noise I was hearing. We got into the car I reversed out of the parking spot I was in then I drove the length of two parking spots and he could hear the noise loud and clear we never even had to go on to the road. The tech told me the sway bar. at this point it is now the 20th and I am still in the loaner car. I have told them about the noises I was hearing a few times and it was never fixed. I am really frustrated that I am stuck with Carbone because I am negative from owning the jeep for 5 months I now owe $20,000 on a $12,000 vehicle. Regards,[redacted]
Good afternoon [redacted]! After speaking with my supervisor, she suggested I email you for advice at this point. We feel we can go no further with this issue regarding [redacted] ([redacted]). He would need contact [redacted] independently at this point to discuss the situation at hand. The contact information I was able to find is as follows: [redacted]
[redacted]
[redacted]Phone: [redacted]-1 (or ###-###-####)Monday through Friday:7:00 AM to 7:00 PM CST Could you please advise us on how you believe we should proceed in this matter?Thank you, [redacted]. Sincerely,[redacted]Administrative AssistantCarbone Auto Group###-###-####
Good afternoon [redacted] I have an update on the issue ID #[redacted] Per the General Sales Manager of the Troy Subaru dealership: I finally recieved a call from [redacted] last night. She talked to me for an hour, and we are going to get her car back in here to see if we can fix the issues with her car. I will update this issue as soon as I have more information. Please let me know if you need any other information at this time. Sincerely, [redacted]Administrative AssistantCarbone Auto Group###-###-####
This was not part of the sales agreement about getting new tires. After 2 attempts to fix the shaking problem I decided to take the vehicle to the [redacted] dealer in [redacted] NY so that maybe they can tell me why this car is shaking because Carbone do not know whats the issues. The [redacted] dealer determine that this vehicle needs new tires to fix the shaking issue. So for the 3rd time I went to Carbone and they rebalance the tires and wheel alignment again and said the tires are fine. So why is the car still shaking? They do not know! the 4th time I went there on 1/30/2016 still they did the same thing rebalance the tires seal the bead. Thats not what the car needs....The agreement was they were going to take care of the issue. First day I went to see the car for a test drive. That was right before I signed the loan papers. And that is what I am fighting for because they promise that they will fix the issue. They told me they balance the tires should be good for now and they ordered some parts to fix the tire. If they said from the beginning that they can not fix it do you think I would have proceed to sign the loan paper work?
Good Morning.This is a response to complaint ID # [redacted]The General Manager of our Dodge Chrysler Jeep dealership has been in contact with the customer, as well as our VP of Sales. As of an update to me on December 15th, we have reimbursed customer the first 2 payments for the...
vehicle, as requested, and repairs have been attempted. Currently, our VP of Sales is working directly with customer to try to get him traded out of the vehicle. I am currently awaiting further updates regarding their interaction. Please email me if further information or documentation is required. Thank you, and my compliments to you on the season. All the best,Justina [redacted]Customer Service SpecialistCarbone Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The business HAS NOT called my phone 4 times since April 1st 2015!!!!! I have my cell for details to show that fact! Its ironic that as of today (4/16/15) I open up my email and find this messages response to my complaint and A gentleman named [redacted] at ###-###-#### leaves me a message on my cell phone today at 1:29pm. Prior to this phone call, I received a phone call and message from [redacted] the used car manager just yesterday (4/15/15) at 1:48 pm. Other than these 2 calls in ther past 24 hours I have not heard back from anyone in the Troy business nor the Utica offices and I have call and left further messages for the Service mgr to call me back! Just to point out, yesterday I was at the hospital all day and could not return [redacted]'s call. I was planning on calling him today at this time (which is the time I am out of my teaching job and classroom and able to use a phone) however I have not yet called him back due to the fact that I just saw this bogus message and got a call today from Al and am documenting it through here now before I return his call from earlier today. I have gone in person so many times before I filed this complaint and the "used car manager" [redacted] was the person I was told handling and who I spoke with so many times. However, never once would anyone direct me to or let me talk to a so called GM at that business in troy upon my request and told me there was no GM in that location only a new car manager and a used car manager and a service manager! Also, in February when the problems were not rectified after 6 weeks of having my car in the service department, I called [redacted] the used car manager and he suddenly told me its NOT his department I have to talk to service and transferred me to the rudest most condescending person I had dealt with yet named [redacted]! [redacted] told me he would take care of things with [redacted] and the salesperson then call me back...NONE of this ever happened resulting in me having to drive in person to talk to [redacted]. Upon arriving there, I asked for [redacted] but he chose to avoid talking to me and sent the salesman out to talk to me. SO I am documenting it once again, the employees at the TROY location are just saying things and not following through then passing me around to different people who don't know everything and the issues are being dragged out rather than addressed resulting in me being burdened by their lies financially!!!! I have been so patient and understanding and calm however I am beyond fuming now with their lies and trying to put it on me not responding to them.I am contacting Mr [redacted] at the above number right now at 3:07 pm on 4/16/15 and not returning [redacted]'s call until In speak with Mr Carbone. Regards,
[redacted]
Car has been fixed at our cost, consumer has vehicle.
On 02/02/2017 we received a Revdex.com complaint from customer [redacted], he was upset his vehicle was not repaired as promised when he purchased the vehicle. He has since been in to the Dodge store with his vehicle numerous times for repairs, at which time our General Sales Manager Allen [redacted]...
decided it would in his best interest and ours if he purchased the vehicle back from the customer and gave him his money back. This was the desired settlement that the customer asked for in his Revdex.com complaint. Therefore at this time we feel the customer should be satisfied with the resolution of this complaint. Thank you, Janessa [redacted]
On 5/04/2016 we received a Revdex.com complaint from [redacted] regarding his 2014 Subaru Impreza. The customer stated that the vehicle was not shifting properly and was making noises while he drove it. Our Senior VP of Fixed Operations contacted the customer; and we sent a resolution to the Revdex.com. We heard back the same day saying the resolution wasn’t satisfactory, our Senior VP of Fixed Operations has been reaching out to the customer ever since; he has left voicemails, text messages and has made numerous calls to the customer with no response back. At this time we would like to ask that the Revdex.com close this complaint out as we have no other means of contacting the customer. If the customer would like to contact our Senior VP of Fixed Operations himself his phone number is [redacted] Thank you, Janessa P[redacted]
On 5/13/2016 we received a complaint from the Revdex.com about customer [redacted]. The customer just purchased a vehicle about a week ago, the brakes have been fluttering and screeching and he's taken it back several times to have them replaced. He has seen no difference in the braking. Now he has...
to brake earlier and has to be super extra careful when he's driving. Around 5/16/2016 the customer was contacted and asked to stop in on when he could for a road test. The customer came in on 5/16/2016 for the road test, and the vehicle did indeed have squeals in the brakes. After further checking vehicle had safe brakes but brake pads were aftermarket and squeaking more than normal, new front rotors and pads were ordered and the customer returned the following day to install new brake parts on front of car. Car was then road tested several times and returned to customer on Tuesday 5/17/2016 ([redacted]). Followed up with customer on 5/18/2016 and customer was very satisfied with the service. Customer has cell phone number of manager if he has any further issues. Thank you, Sean [redacted] VP of Fixed Operations
On 8/28/2016 we received a Revdex.com complaint from [redacted] explaining a bad experience she had at our Troy NY store. We have since had our VP of Variable Operations contact her and they have come to the following resolution. They had a long discussion as to what transpired and also came to a...
resolution. He has decided to take care of Ms. [redacted] maintenance needs going forward until her lease expires, at which time she plans to return the vehicle back to the leasing owner. This maintenance will be oil changes, tire rotations and tire plugs. This plan will expire in 05/30/2017. They determined that the money refunded to Ms. [redacted] initially was reasonable for the repair that "questioned the need for the brake servicing" this refund was approximately $198.00. In conversation with Ms. [redacted] we determined that this would allow her to go the distance with her lease with minimal out of pocket expense. Ms. [redacted] will consider leasing a vehicle at that time. This agreement was emailed to her and agreed upon as to bring complete satisfaction to this matter. Sincerely, Janessa [redacted]
Good Afternoon [redacted] In regards to case ID# [redacted] Since April 1st, 4 attempts have been made by the General Manger and Used Car Manager at our Carbone Subaru of Troy dealership to contact the customer, and no response has been receievd.Please make a note in your...
records that we are trying make contact with [redacted] and have been unable to reach her. Please let me know if there is any other information or documents you may need at this time.Thank you. [redacted]Administrative AssistantCarbone Auto Group###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Not only did I have to buy my own mats, I had to buy windshield wipers because they were ripped, get an oil change, buy new filters because they were filthy. I NEVER received an option to replace the vehicle as I would have immediately. When they supposedly shampooed the vehicle it wasn't shampooed, I waited for them to do it. Water was used..then they sprayed this horrible orange deodorizer. The dander is still between the seats just as when I bought it. The stains are still there, it smells when the heat is on so I leave the windows open at night. The vehicle is rusting, the gas mileage is not what Vinny said it would be, they wouldn't show me the original bill of sale that I signed with him, they overcharged me, they got me a loan for 7 YEARS..I did not know about that until Mr. [redacted] had me sign all the paperwork in a HURRY no less because other customers were waiting. No, they shouldn't feel that I am satisfied. I'm disgusted. I was taken, lied to, treated like I was imposing when I would call with a complaint. I have ALL my emails saved.This whole sale was not at all what I would expect from a supposed reputable company. I want another vehicle as I stated in my first complaint. I want LEATHER seats so there isn't any chance of stain and smell, I want the gas mileage I asked for, I want a loan for 4 years as requested, NOT 7 at $200.00 per month. I want a vehicle that isn't rusting, now the fan belt is going. This vehicle is not acceptable and neither was the service from CARBONE or their staff.If at all possible, I would like this transfer of vehicles done within the next couple weeks. As for the money I already paid on this vehicle which is $1,204.92, I want that taken off the next vehicle that I will receive and I want a portion of my existing loan which is bringing me to the heavy financing lowered. If they have a white [redacted] with leather seats available, that will be fine. I purchased one and it is a wonderful vehicle. It was not new, it was a 2012. [redacted]
MESSAGE FROM BUSINESS:We received a Revdex.com complaint on [redacted] stating the following, she wasunhappy that there was dog dander between the seats, the vehicle is rusting, the SUV gets 14.5gallons of gas per mile, and she had to buy her own car mats.Nissan has cleaned the customer's vehicle twice, including shampooing the seats andcarpets to remove the stains, smell and dander. Doug [redacted], General Manager of Nissan hasreached out to the Customer to confirm that this resolution is satisfactory, or, in the event it is notto explore replacing the vehicle. Unfortunately, he has not heard back from her. Therefore, at thistime we feel the customer should be satisfied with the resolution of this complaint.Thank you,Enessa M. CarboneCo- Owner
Revdex.com: I [redacted] have not physically looked under the vehicle for any further oil leak as carbone states nor have any paper work on any of the terms we discussed as far as warranty is concerned! Im not sure where there getting the information from about me looking under neither the car to see the oil leak was taken care of but I don't appericate having words put in my mouth !!!! So at this time , untill I have paper work from carbone stating that the oil leak is fixed#1 the smell of burning oil in the car is gone #3 the engine noise is straightened out  the warranty is extend I cant accept there offer !
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The case was presented to the General Manager of [redacted]. He states: We recognize that the facts in Mr. [redacted]’s complaint were accurate. We did agree to provide GAP Insurance at no charge to him and, through an oversight on our part, the GAP Insurance forms were never...
submitted. Mr. [redacted] did have an accident with his motorcycle that, according to him, was caused by another motorist. The extent of the damage is unknown to us, but according to Mr. [redacted], the bike may potentially be declared a Total Loss. In the event the insurance company declares the motorcycle to be a Total Loss and the insurance proceeds do not cover the balance of the outstanding loan balance, we will make up that difference and pay the remaining amount so the loan is paid satisfactorily. At this point in time, Mr. [redacted]’s vehicle has not been declared a “Total Loss” so there is no further action we can take at this time. I have been in touch by phone and in person with Mr. [redacted] several times since the complaint was received. He is interested in replacing the wrecked motorcycle. He has visited the store several times, has picked out the new motorcycle he wants and even test rode the motorcycle on November 30. Before he can move forward on the purchase, he needs a final determination from the insurance carrier and for the claim to be paid. Once he receives payment on the claim, I am confident he will proceed with the purchase of the new bike and this matter will be resolved amicably to Mr. [redacted]’s complete satisfaction. [redacted], please email or call me if you have any questions or need further information. Thank you for you patience in this matter. All the best, Justina C. Administrative Assistant Carbone Auto Group
From: [redacted] Carbone Honda contacted me to get my pilots dent fixed they took it Tuesday and I...
got it back today at 5:30pm. They dent is finally fixed and my complaint is resolved. They actually filled the fuel tank too it was under 1/4 tank and apologized for what happened. That's all that they had to do the first time I tried to get it fixed , but hey fourth time was a charm.
The meeting with Billy M[redacted] on June 20, did not go well. I arrived 20 minutes early for our scheduled meeting, at 12:30, and was informed that he would be on his way shortly. Around 1:00, I finally met with him and was able to express my concerns and show him the damages to my vehicle. I indicated the large chip in my passengers side front rim along with the scratches along the tire bead and the chipped paint. He then said there was no way that it happened while changing the tires. I showed him pictures that I had of my vehicle previous to the damage which he remarked "how convenient." I also mentioned the front bumper where the paint is chipping away because it had been previously repainted. I was told this would be repainted for free as it is a certified used vehicle, to which he replied "any chipping or damage to the paint of the bumper that happened due to the tow they were not accountable for but rather I would need to go after the tow company to have damages fix. I asked why they were not accountable since I only needed the tow due to their faulty transmission being put into my car. His reply was that Subaru was responsible, and that's why Subaru offered me new tires. When asked if they garuntee their work on vehicles, he told me that Subaru is accountable for that. Frustrated by his attitude and demeanor, I redirected to the damage done during the tire change, the chips in the paint of both wheel wells on the passenger side, and the chip and scratches in the rims. His response was that the damage was from rock chips and the paint missing was normal ware for the vehicle. I responded by asking "if it was normal ware from driving, why wasn't there any paint missing on the drivers side wheel wells?" Instead of answering my question, he escorted me into the garage and showed me his "$35,000 machine" and expressed that they do $75,000 and $90,000 vehicles implying that my car was not worth their care. He asked if I wanted to watch him remove a tire to demonstrate that it causes no damage. I then asked again if their work is garunteed, which he replied that Subaru is liable. When asked if they garunteed the alignment they had done, he had no response. I then brought up the transmission not shifting until reaching 4000-6000RPM on the highway and was once again told that Subaru is responsible for that. I then said "ok, I guess since you will not remedy any of the damages done to my vehicle due to neglect on Don Subarus behalf, I would be replying to the Revdex.com and informing them that I was extremely unhappy with the services provided by Dons Subaru and would never recommend someone there. They do not treat you with respect and due to their neglect my vehicle has depreciated in value. To which Billy replied "Go ahead tell the Revdex.com, what are they going to do, I'm the president of the company." I then left Don Subaru.
Good Morning,This is in response to complaint ID #[redacted]:Initial complaint was forwarded to the General Manager of our Dodge Chrysler Jeep dealership on the date it was received (2/24/16). He proceeded to make several attempts to contact the customer, finally getting a hold of her...
about a week ago. The General Manager spoke with the customer, and agreed to install a back up camera on the vehicle, per her request. Customer agreed to contact manager to schedule an appointment to have it installed. Our manager has been awaiting a callback from the customer to schedule the appointment. As of yesterday's date, our manager's intention was to call the customer to see if he can get the appointment scheduled.Please email me if you need any further information. We are attempting to move forward with completing her requests, and hope to have full satisfaction after she comes in for her installation.Have a great day.All the best, Justina [redacted] Executive Assistant Customer Service Specialist [redacted]
On 12/05/2016 we received a Revdex.com complaint from customer [redacted], he was upset his vehicle was not repaired as promised when he purchased the vehicle. He has since been in with his vehicle and has had all of his concerns addressed and fixed with RO# [redacted] (attached). The customer is satisfied...
with this resolution. Thank you, Janessa [redacted]
To Whom It May Concern; On 4/30/17 we received a complaint from the Revdex.com from [redacted] stating the...
following, it started back in February 22,2017 when we took our vehicle to their service department for the transmission leak that they gave us that they said they didn't but we were going to pay for it then they came out and told us that we had all these leaks that we know we didn't have and we wanted them to check the thermostat housing and also said we needed intakes done because they were leaking and water pump and we kept taking it back it was always something different that was wrong that we knew was not wrong with the car I have all my paperwork with all the work I had done. The desire settlement she is requesting was requesting is a refund. Richard [redacted], Service Manger contacted Ms. [redacted] and the following resolution is, the vehicle has a coolant leak. The parts were ordered and her apt was on 5/16/17 to fix the required gaskets and the leak was fixed. It is our belief at this time that the customer is satisfied. Debra Childs Executive Administrative Assistant Carbone Auto Group [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On Saturday June 17th I had to take the vehicle back to Carbone because they never fixed the noise coming from the front in the wheel area. I got to the dealership where I had a service tech get in my car and I was supposed to drive him and tell him the noise I was hearing. We got into the car I reversed out of the parking spot I was in then I drove the length of two parking spots and he could hear the noise loud and clear we never even had to go on to the road. The tech told me the sway bar. at this point it is now the 20th and I am still in the loaner car. I have told them about the noises I was hearing a few times and it was never fixed. I am really frustrated that I am stuck with Carbone because I am negative from owning the jeep for 5 months I now owe $20,000 on a $12,000 vehicle. Regards,[redacted]
Good afternoon [redacted]! After speaking with my supervisor, she suggested I email you for advice at this point. We feel we can go no further with this issue regarding [redacted] ([redacted]). He would need contact [redacted] independently at this point to discuss the situation at hand. The contact information I was able to find is as follows: [redacted]
[redacted]
[redacted]Phone: [redacted]-1 (or ###-###-####)Monday through Friday:7:00 AM to 7:00 PM CST Could you please advise us on how you believe we should proceed in this matter?Thank you, [redacted]. Sincerely,[redacted]Administrative AssistantCarbone Auto Group###-###-####
Good afternoon [redacted] I have an update on the issue ID #[redacted] Per the General Sales Manager of the Troy Subaru dealership: I finally recieved a call from [redacted] last night. She talked to me for an hour, and we are going to get her car back in here to see if we can fix the issues with her car. I will update this issue as soon as I have more information. Please let me know if you need any other information at this time. Sincerely, [redacted]Administrative AssistantCarbone Auto Group###-###-####
This was not part of the sales agreement about getting new tires. After 2 attempts to fix the shaking problem I decided to take the vehicle to the [redacted] dealer in [redacted] NY so that maybe they can tell me why this car is shaking because Carbone do not know whats the issues. The [redacted] dealer determine that this vehicle needs new tires to fix the shaking issue. So for the 3rd time I went to Carbone and they rebalance the tires and wheel alignment again and said the tires are fine. So why is the car still shaking? They do not know! the 4th time I went there on 1/30/2016 still they did the same thing rebalance the tires seal the bead. Thats not what the car needs....The agreement was they were going to take care of the issue. First day I went to see the car for a test drive. That was right before I signed the loan papers. And that is what I am fighting for because they promise that they will fix the issue. They told me they balance the tires should be good for now and they ordered some parts to fix the tire. If they said from the beginning that they can not fix it do you think I would have proceed to sign the loan paper work?