lady foot locker

Revdex.com: At this time, I have not been contacted by ATHLETIC PERFORMANCE TESTING regarding complaint ID Regards, [redacted]

I will be happy to review this again.On 7/19/- 10:02:the customer placed an order on line and gave [redacted] *** [redacted] *** as the shippingaddress This was for an In Store Pick up.Customer then stated she received an email stating that the order hadshipped and gave her physical address and not the store address This isa known error with our system and is being corrected.The customer was given further incorrect information from an associatetelling her the order would be shipped to her home address if not picked upafter days The correct process is that the order should get returned toour warehouse in Wisconsin In this case it did not It is not known whythe store did not follow procedure The associate has been addressed andcoached on the appropriate process.On 7/the customer contacted us again, stating that she was givenconflicting delivery information and that when she did receive the ordershe would be returning it as she was not happy Associate offered a GiftCard for her inconvenience and a return shipping label if she would like.Gift card: ORDER: [redacted] - $- 7/30/- 11:09:06SHIPMENT: [redacted] - 8/01/[redacted] , COLLEEN [redacted] [redacted] On 8/the customer contacted us to say she had not received the items,Gift Card or the return shipping label although both mailed on 8/1/16.Associate tried to contact the shipping store, there was no answer, 2different times.On 8/customer was contacted to let her know the store still had the item.Associate called customer and left a message asking if she would like itdelivered, pick up at store or returned?8/customer replied with an email that she was disgusted with service andasked to have order canceled and refunded.8/a refund was posted to the customers card:Posted : 8/08/16Tot : 110.23Card ending in: 4769I do apologize for the errors and her inconvenience I am sorry she hasnot received the promised Gift Card As she no longer wishes to receivethis, I am not sure how we can satisfy the customer If the customer wouldlike to purpose a solution that would meet her expectations I will be happyto consider it.Sincerely,Tammie [redacted] C# [redacted]

I came into the store on Christmas Eve and was buying an itemI was told to swipe my debit card numerous times(4) because they were having trouble with the card reader and I was told numerous times to not worry I would not be charged more than onceI finally attempted the transaction on another machine and it went through without an issueToday, I got my bank statement and was charged times from Lady Foot Locker for the same transactionI have called Lady foot locker over times, and keep being put on hold or transferred to another que without a solutionI've been on the phone over hours now and am extremely frustrated
Product_Or_Service: Adidas Track Pants
Order_Number: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] no gift card was ever received...another lie on their part No interest in one at this point due to their multiple lies Refund was finally received
Regards,
Colleen ***

This is a reply to the inquiry ID [redacted].On 7/19/16 - 10:02:46am, order [redacted] / Inv [redacted] ( ASICS GEL-Nimbus17) was shipped to [redacted], COLLEEN.  Customer requested to have the ordershipped to a store for pick up.  When she did not get the package asexpected the customer contacted...

Lady Footlocker Customer Service via Email.She explained her problem and was told, incorrectly, that the shoes were atthe store.  No associate verified this information with the store.  She wastold that since it had over 7 days and they were not picked up that thepackage would be shipped to her billing address, per company policy.  Thiswas not verified with the store.  After a few more emails from the customerstating she still did not have the shoes, a call was made to the store.They verified still having the order and not shipping it per companypolicy.At this time the customer no longer wanted the item and indicated in anemail that when she did receive it she would be returning it as she wasvery dissatisfied with the service so far.  Due to errors and herdissatisfaction the customer was compensated with Gift Card that can beused in Store or on line on a future order and an apology for the error andinconvenience. This was done on July 30th.On August 5th a credit refund process was started and she did receive acredit refund of $110.23 on August 8th along with another apology for theproblem and her inconvenience.If there is anything further you need please contact me.Sincerely,Tammie [redacted]

Revdex.com:
At this time, I have not been contacted by ATHLETIC PERFORMANCE TESTING regarding complaint ID 10652908.
Regards,
[redacted]

I will be happy to review this again.On 7/19/16 - 10:02:46 the customer placed an order on line and gave[redacted]    [redacted]  as the shippingaddress.  This was for an In Store Pick up.Customer then stated she received an email stating that the order hadshipped and gave her physical address and not the store address.   This isa known error with our system and is being corrected.The customer was given further incorrect information from an associatetelling her the order would be shipped to her home address if not picked upafter 7 days.  The correct process is that the order should get returned toour warehouse in Wisconsin.  In this case it did not.  It is not known whythe store did not follow procedure.  The associate has been addressed andcoached on the appropriate process.On 7/30 the customer contacted us again, stating that she was givenconflicting delivery information and that when she did receive the ordershe would be returning it as she was not happy.  Associate offered a GiftCard for her inconvenience and a return shipping label if she would like.Gift card: ORDER:   [redacted] - $10.00 -  7/30/16 - 11:09:06SHIPMENT:    [redacted] -  8/01/16[redacted], COLLEEN[redacted]
[redacted]
[redacted]   [redacted]On 8/4 the customer contacted us to say she had not received the items,Gift Card or the return shipping label although both mailed on 8/1/16.Associate tried to contact the shipping store, there was no answer, 2different times.On 8/5 customer was contacted to let her know the store still had the item.Associate called customer and left a message asking if she would like itdelivered, pick up at store or returned?8/7 customer replied with an email that she was disgusted with service andasked to have order canceled and refunded.8/8 a refund was posted to the customers card:Posted  : 8/08/16Tot :      110.23Card ending in: 4769I do apologize for the errors and her inconvenience.  I am sorry she hasnot received the promised Gift Card.  As she no longer wishes to receivethis, I am not sure how we can satisfy the customer.  If the customer wouldlike to purpose a solution that would meet her expectations I will be happyto consider it.Sincerely,Tammie [redacted] [redacted]C#[redacted]

Review: I bought a pair of Nike shoes for $174.95 on 03/02/2013. Foot Locker's return policy on the back of the receipt states "unworn merchandise can be returned or exchanged within 30 days with a receipt". I tried to return the shoes tonight at the store. The in store Manager at the time, [redacted], told me that the shoes had been worn and that they were in terrible condition and that I could not return these shoes! While me and [redacted] were discussing the condition of the shoes, her employee [redacted] was being very rude and disrespectful and continued to do so as I walked out the store! The shoes had never been worn, and only tried on, on carpet! I asked them to compare the shoes to another pair to show them that they are in the same condition as when they were bought, and they told me that they didn't have any. I have taken pictures of the shoes to show the condition they are in.Desired Settlement: I would like to return the shoes with a full refund.