Lady Golf

Dear Revdex.com, we have received your complaint letter regarding [redacted] on December 17th, and offer respond as requestedAccording to our staff reports on the issue we received multiple phone call from Ms [redacted] advising she has received an order for a pair of breeches and wanted to return them for a full refundMs [redacted] was advised we do have a day return policy and as long as the items are returned back to us in original condition with all tags attached they could be refunded if desired.Ms [redacted] called and spoke to at least different staff members and was advised the same by eachIn Ms [redacted] last call to our shop she advised after wearing the breeches she purchased one button had fallen offAt this point our staff offered apology and asked if she would simply be able to sew the single button back onto the breechesMs [redacted] advised she would sew the button back onto the pants however would need to have a 50% discount on the breeches because it would be a sacrifice for her to do soIt was very clear Ms [redacted] was having buyers remorse and continued to add more excuses on why she should be able to return the breeches for a full refundWith each phone call, the situation with the breach was different Our staff advised Ms [redacted] we do not discount merchandise at 50% off because a button had become looseMs [redacted] continued to demand a discount to keep the item and was again advised we do not offer discountsMs [redacted] further advised our sales girl if she did not receive a discount she would file a negative review online with the Revdex.com and "Ruin Our Business" if we did not provide the discount Due to the unusual circumstances, our staff advised if she would return the breeches with the button came off we would send her the replacement yet she refused indicating to she had to have 50% off as a discount or she would ruin the business with complaints or bad reviewsApproximately days after the incident we received the breeches back from Ms [redacted] with the price and manufacture tags removed and signs they had clearly been used wornThe breeches were sent out in a new condition with all tags attachedAll of our merchandise is 100% new and authentic and certainly would not be sent out in the condition this piece was returned inMs [redacted] also states in this complaint the merchandise is a non-authentic reproduction which is untrueIn addition Ms [redacted] filed a chargeback with her credit card company stating she was sold merchandise that was a reproduction, used and defectiveThe breeches were submitted for inspection and they were determined to have the button cut off as the threads were all in place at even lengthsAt this point we consider the incident closed since Ms [redacted] has long had her refund by way of allegationsPlease contact me directly if you have any questionsMy name is [redacted] and I am one of the girls Ms [redacted] demanded a 50% off refund if she as she stated "would sacrifice herself to sew the button back on" and keep the pantsOtherwise we would be sorry because she would ruin our businessBest Regards, [redacted]

Dear [redacted], We have received your complaint regarding [redacted] and respond as follows. Our records indicate one of our sales girls was contacted by [redacted] and advised she had purchased a golf bag which was had now become damaged or defective. As with any large item a request for a photo or...

photos by mail was requested from the customer so our team members could evaluate the problem. After receiving the photo's from [redacted] she was advised we would refer the matter to the manufacturer since the bag was purchased approximately one year earlier and as far as we could see there were no issues with fading. We did forward the photos to the manufacturer for evaluation and they advised us. " Please have a close look at the customers photos. This bag is made in multiple shades of pink, one very light, one in a hot pink color tone and one in a darker magenta tone. The customer is comparing the different colors to each other claiming it's fading which is not." Although the customer had purchased the bag close to one year earlier in February of 2016, and Lady Golf has a 30 day warranty for alleged defects, we offered to assist [redacted] her with her concerns even though Ms. [redacted] took direct actions when placing her order, and clicked acceptance of our sales and return policies for all warranty issues which are limited to 30 days. Throughout the time Ms. [redacted] was in an extreme rush stating she did not want to return the bag, however wanted a full refund finally stating she golfs every day and could not be without a golf bag. Eventually Ms. [redacted] purchased another golf bag and provided her credit card for payment. At her own request, she selected a new golf bag, placed the order and provided her credit card to pay for the bag, then later continued she had a defective golf bag and wanted a full refund for the prior bag. Our sales girls requested the alleged defective golf bag be returned so we could forward it to the manufacturer for inspection. Subsequently there were no manufacturer defects found by the manufacturer, simply torn fabrics staining from oily substances, scuffs and other typical wear and tear from a heavily used golf bag in an outdoor country club environment. Please note, on the attached document... Page #1 is the actual order confirming Ms. [redacted] accepted a terms of sales and polices. Page #5 is our online sales and return policies which indicate our maximum warranty period is 30 days.  Page#6, the two photos at the top portion of this page are the ones submitted by the customer. Notice how the customer is attempting to compare two completely colors of flowers claiming fading. The next two photo's on page #6 are of the customers actual bag and confirmed by her monogram at the front. These were taken to document the bag upon it;s arrival and before being sent to the manufacturer.   Page #7 and Page #8 are manufactures photo's of the product showing the multiple colors of the golf bag and they all resemble Ms. [redacted]'s golf bag. Since the manufacturer has confirmed there is not defect, simply the customers wear and tear, we can not warrant the golf bag after the many month's it has been used by the client. Please compare the actual photo's yourself. Even with all damage caused by the customer to the bag Ms. [redacted] states " I did not return the bag for any of these issues" but rather claiming she feels the bag has faded, yet this is the design of the golf bag. We feel it is clearly possible Ms. [redacted] has forgotten what her bag looked like when it was purchased, and now feels it's faded even thought her photos's and the manufactures advertising photo's prove otherwise. Regrettably Ms. [redacted] has advised if we essentially wont give her a free golf bag after using her prior one for almost one year she will do her best to damage our company by filing a claim with your office and also with her credit card. After the physical inspection of the golf bag by our own quality team as well as the manufacturer, our decision remains, we will not issue a full refund and neither will the manufacturer. Sincerely, [redacted] / Client Services / Lady Golf.

I am rejecting this response because:
March 26, 2017
Dear Ms. [redacted],
 
Below is my response to Ms. [redacted]’s
reply beginning with the following statement.
CONCLUSION: The response received from
Ms. [redacted], Client Services representative at Lady Golf’ is
unacceptable.  Instead of standing by
their numerous emails to me referencing the bag as being faded, (see attached,) Lady
Golf has chosen to to invent new claims and make false allegations against me.
Currently I have paid for 2 expensive
golf bags, yet I only have one.  Contacting
the Revdex.com and my CC Company was a last resort to hold Lady Golf accountable
following 4 months of trying to work with this them directly.  In most cases I have corresponded with Ms. Cantrell.  To my knowledge I have never dealt with the individual who is currently responding to my claim, Ms. [redacted].If there is any damage to the reputation of
Lady Golf, it is of their own making.  Instead
of working towards a successful resolution where Lady Golf assumes some
responsibility for a defective product, they are instead taking the approach of
besmirching the character and integrity of an otherwise good paying customer. 
I can only hope that the Revdex.com will see
this for what it is and apply pressure on Lady Golf to appropriately address their lack of accountability in this matter.
Sincerely,
[redacted] M. [redacted]
 
The following facts are listed in
response to Ms. [redacted]’s letter and then outlined as necessary in specific
detail separately with corresponding evidence.
 
FACT#1 – I was in possession of the bag
for less than 8 months before my first correspondence with Lady Golf regarding
fading.  7 months and 25 days is not “almost
a year” as claimed by Ms. [redacted].  (See
attached email below showing Bag delivered to me on 3/25/16. First email to
Lady Golf on 11/20/16.)
 
FACT #2 –
Lady Golf is now claiming the photos
did not show evidence of fading yet I have included below 3 emails from them  AFTER reviewing my photos AND after consultation with the manufacturer indicating the bag was faded and that they would replace it.
It was only AFTER the bag was returned
to them (as part of our agreement) that Lady Golf claims not to see any evidence of fading.  If there is evidence of a physical inspection of the bag by officials at Spartina 449 (as claimed by Ms. [redacted],) I have not seen it.
 
I AM REQUESTING
DOCUMENTATION OF THE INSPECTION AS STATED IN MS. [redacted]'S RESPONSE WELL AS PHOTOS AND THE NAME AND
CONTACT INFORMATION OF THE INDIVIDUAL AT SPARTINA WHO PROVIDED IT.  I WOULD ALSO LIKE A COPY OF THE DOCUMENT
INCLUDED IN THE COMPLAINT.
 
FACT #3 –
I have detailed photos of my faded bag
against each color of pink noted by the manufacturer and none of them
match.  In addition, you will see photos
of my bag showing how the orange tone has faded dramatically as well.
 
FACT #4 –
Until now, Lady Golf has never
indicated that the fading was either alleged, excluded by or beyond their
warranty period.
 
FACT #5-
Lady Golf suggests I was “in a rush”
and claims that I did not
want to return the bag.
See January 18, 2017 email below under
FACT #5 details showing that Ms. [redacted]’s statement is FALSE.
 
FACT #6 –
Lady Golf has submitted photos they
claim are my actual bag "as evidenced by the monogram on the front."  It is worth noting that the design of the bag is such that the
monogrammed patch can be zipped off for the exact purpose of having it monogrammed.  There is no way to know for certain if the
monogram portion is attached to my bag or another.  Interestingly, the photos Lady Golf submitted
as evidence does not seem to show the “poor condition” or wear and tear they
claimed following their examination.  To
the contrary, it looks to be in very nice shape.
 
FACT #7-
Ms. [redacted] suggests that I may have
simply “forgotten” what my bag looked like when it was purchased.  Thankfully I don’t need to rely on my memory
to know what my bag looked like since I have photographic evidence directly
comparing my bag to a new one.  See all
photos attached.
 
FACT #8
Ms. [redacted] is claiming I have
threatened to damage the reputation of Lady Golf by filing a claim with the Revdex.com
as well as my CC Company if I am not given a “free bag”.  No such threats have been made, veiled or
otherwise. I have followed through on
every single request made by Lady Golf in response to this issue (which as of
this date has taken 4 months.) I have paid in full more than $500 for 2 bags,
yet I only have 1. 
 
FACT #9 – Lady Golf claims they
consulted with Spartina with both photos and sent the actual bag for
examination. 
Our sales girls
requested the “alleged” defective golf bag be
returned so we could forward it to the manufacturer for
inspection. Subsequently there were no manufacturer defects found by the
manufacturer, simply torn fabrics staining from oily substances, scuffs and
other typical wear and tear from a heavily used golf bag in an outdoor country
club environment.
 
1. AS YOU CAN SEE THEY HAVE
NOW CHANGED THEIR CHARACTERIZATION OF MY BAG TO “ALLEGEDLY” BEING DEFECTIVE WHILE EARLIER EMAILS SHOW THEY CONFIRMED IT
TO BE FADED AND OTHERWISE DAMAGED GOODS THAT THEY WOULD REPLACE.SUPPORTING EVIDENCE Fact#1
The bag order was placed on February
20, 2017.  After charging my credit card
I was almost immediately notified the item was on back order.  I did not receive the bag until March 25, 2016, more than 1 month after the order was
placed. My first email to Lady Golf
about fading on my golf bag was on November 20, 2016, less
than 8 months after receiving the bag. 
8 months is not “almost” a year.
 
SUPPORTING EVIDENCE Fact #2
Attached is the following claim from
Lady Golf:
“As with any large item a request for a
photo or photos by mail was requested from the customer so our team members
could evaluate the problem. After receiving the photos from [redacted] she was
advised we would refer the matter to the manufacturer since the bag was
purchased approximately one year earlier "and as
far as we could see there were no issues with fading.”
Unfortunately that claim is in direct
conflict with 3 prior emails sent to me by the
President of the Company, [redacted], indicating that there were:a. processes
that needed to be followed for a return of this nature (contacting the
manufacturer.) b. that they would credit me for returning the damaged bag, thanking me for being so kind.c. that on January 28, 2017, Spartina had responded to them and indicated that I would keep the faded golf bag until the replacement arrived.  As you can see below, Lady Golf’s very own emails below indicate they admitted
that the bag was indeed faded and would replace the faded bag.
 
 
January 18, 2017 email from Lady Golf
I will place the order for this bag for you today. No
problem keep the bag until your new one arrives.  Yes we will credit you for the return
of the damaged bag. Thank
you for being so kind.
Best regards,
[redacted]
 
On
Jan 20, 2017, at 7:42 PM, Info @ Lady Golf.Com <[email protected]>
wrote:
Dear [redacted],
I ordered the golf bag you wanted. We charged you for
the bag and when we receive the other bag back we will
credit your card 210.00 for the faded golf bag. We did
not charge you for shipping the new bag to you. We will have it to go out to
you in 7 to 10 days and will notify you with the actual tracking number so you
will know of it’s arrival. Thank you so much.
Best regards,
[redacted]
Client Services / Lady Golf
 
 
On Jan 28, 2017 1:02 PM, "Info @ Lady Golf.Com"
<[email protected]>
wrote
[redacted],
I spoke with you and informed you that the replacement bag
which you chose would have to be pulled from our warehouse. You situation was
handled in a proper manner and Spartina
responded to us within this period of time. Your replacement bag was
ordered per your instructions and will arrive this week and this was discussed
with you. You agreed to this arrangement. You wanted to keep the faded golf bag until the replacement
arrived. There are processes that one
must go thru when these things occur. We are sorry but we have done
everything possible to make the necessary corrections in your favor.
 
 
Website: www.ladygolf.com
 
Client Services / Lady Golf
Website: www.ladygolf.com
 
SUPPORTING EVIDENCE Fact #3
Lady Golf claims that they forwarded
the photos to the manufacturer and advised them as follows:
" Please have a
close look at the customers photos. This bag is made in
multiple shades of pink, one very light, one in a hot
pink color tone and one in a darker magenta tone. The customer is comparing the different colors to each
other claiming it's fading which is not."
 
Again, I would refer you to the already submitted stock photos that Lady Golf provided to you of the Carson Cottage pattern. 
As you can see it has a very vibrant array of colors.  Spartina has indicated there are 3 shades of pink in
this particular bag. I would ask you to compare what the manufacturer
describes to see if you can determine which one of them matches the colors in
my bag.  I have included photos of a new bag placed my bag, each one against each of the individual pink colors so that you can
see for yourself that colorwise, none of them match up.
EVEN MORE STRIKING IS THE SHADE OF
ORANGE THAT HAS FADED CONSIDERABLY.
SUPPORTING EVIDENCE Fact #4
Ms. [redacted] is conflating events to mislead and
misrepresent the facts.
Quote “Although the customer had
purchased the bag close to one year earlier in February of 2016, (as I have shown, it was less than 8 months) and Lady Golf has a 30 day
warranty for alleged defects, we offered to assist [redacted] her with her
concerns even though Ms. [redacted] took direct actions when
placing her order, and clicked acceptance of our sales and return policies for
all warranty issues which are limited to 30 days. Throughout the time
Ms. [redacted] was in an extreme rush stating she did not
want to return the bag, however wanted a full refund finally stating she golfs
every day and could not be without a golf bag.TOTAL MISCHARACTERIZATION OF WHAT I SAID AS EVIDENCED BY MY EMAIL BELOW.FURTHERMORE LADY GOLF DID NOT CHARGE ME THE DIFFERENCE IN COST BETWEEN THE 2 BAGS BUT INSTEAD CHARGED ME THE FULL AMOUNT OF THE BAG.
 
SUPPORTING EVIDENCE FACT #5 EMAIL FROM MYSELF TO LADY GOLF
JANUARY
18, 2017. THIS IS A FOLLOW UP TO OUR CONVERSATION A COUPLE OF WEEKS AGO.
BELOW
IS THE GOLF BAG I WOULD LIKE TO ORDER TO REPLACE THE FADED SPARTINA BAG.
WHILE
YOU INDICATED I MUST SEND BACK THE CURRENT BAG BEFORE YOU CAN SEND THE NEW ONE,
I SIMPLY CANNOT GO WITHOUT A BAG AS I PLAY GOLF 3 -4 DAYS/WEEK.
SINCE
THE NEW BAG IS MORE EXPENSIVE THAN THE PREVIOUS ONE I WOULD LIKE TO ARRANGE TO
PAY THE DIFFERENCE AND HAVE YOU SHIP THE NEW BAG TO ME.  ONCE RECEIVED I
WILL SEND THE CURRENT BAG BACK TO YOU.
YOU
WILL HAVE MY CREDIT CARD ON FILE SO THERE SHOULD BE NO LEGITIMATE CONCERNS THAT
I WON'T RETURN THE FADED BAG.  
THERE
IS ALSO THE ISSUE OF SHIPPING THE SPARTINA BAG BACK TO YOU.  WILL I BE
CREDITED FOR THAT EXPENSE?
APPRECIATE
ANY GUIDANCE YOU CAN PROVIDE.
BELOW
ARE THE DETAILS OF THE BAG I WOULD LIKE TO PURCHASE.
THANK
YOU SINCERELY
[redacted]
M [redacted]
 
January 20, 2017
Dear [redacted],
I ordered the golf bag you wanted. We charged you for
the bag and when we receive the other bag back we will credit your card 210.00
for the faded golf bag. We did not charge you for shipping the new bag to you.
We will have it to go out to you in 7 to 10 days and will notify you with the
actual tracking number so you will know of it’s arrival. Thank you so much.
Best regards,
[redacted]
Client Services / Lady Golf
 
IT SHOULD BE NOTED THAT
IMMEDIATELY AFTER I RECEIVED THE 2ND GOLF BAG, (WHICH WASN’T UNTIL
FEBRUARY 20, 2016) I SENT THE SPARTINA BAG BACK TO LADY GOLF (2/22/17.)
 
November 20, 2016 - I began this
process with an email to the company
November 20, 2016 - I received an email
response on requesting photos.
November 21, 2016 - Photos were sent to
Lady Golf
December 4, 2016  - Email follow up with Lady Golf as to the
status of my complaint. No response
I did not
receive a response.
December 17,
2016 a second email was sent below. Email exchanges are included.
December 17, 2016
Good morning
I am following up on an issue with my Spartina golf bag.
 My initial email was sent on 11/21/16. As per your request I submitted
photos of the fading identified on my golf bag. Since then I have not had any
response despite a follow up email to confirm the photos had been received.
 Given it has been nearly a month; I would appreciate an update as to the
status of my complaint and what can be done to resolve it.
Much appreciated.
[redacted]
Dear [redacted],
I sent the pictures to Spartina and they have not
responded. I will call them on Monday and see what I can find out.
 
December 22, 2016
I was notified that Spartina cannot locate your pictures.
Please resend them to us again.
 
December 22, 2016
I provided the photos you requested a month ago so I am
perplexed as to why you did not forward them to Spartina instead of asking me
to resend, but they are once again attached with this email.
 
These were sent to them. Please read the message below
that I sent to you . They cannot locate the photos.

Dear Revdex.com, we have received your complaint letter regarding [redacted] on December 17th, 2016 and offer respond as requested. According to our staff reports on the issue we received multiple phone call from Ms. [redacted] advising she has received an order for a pair of breeches and...

wanted to return them for a full refund. Ms. [redacted] was advised we do have a 10 day return policy and as long as the items are returned back to us in original condition with all tags attached they could be refunded if desired.Ms. [redacted] called and spoke to at least 3 different staff members and was advised the same by each. In Ms. [redacted] last call to our shop she advised after wearing the breeches she purchased one button had fallen off. At this point our staff offered apology and asked if she would simply be able to sew the single button back onto the breeches. Ms. [redacted] advised she would sew the button back onto the pants however would need to have a 50% discount on the breeches because it would be a sacrifice for her to do so. It was very clear Ms. [redacted] was having buyers remorse and continued to add more excuses on why she should be able to return the breeches for a full refund. With each phone call, the situation with the breach was different.  Our staff advised Ms. [redacted] we do not discount merchandise at 50% off because a button had become loose. Ms. [redacted] continued to demand a discount to keep the item and was again advised we do not offer discounts. Ms. [redacted] further advised our sales girl if she did not receive a discount she would file a negative review online with the Revdex.com and "Ruin Our Business" if we did not provide the discount.  Due to the unusual circumstances, our staff advised if she would return the breeches with the button came off we would send her the replacement yet she refused indicating to she had to have 50% off as a discount or she would ruin the business with complaints or bad reviews. Approximately 10 days after the incident we received the breeches back from Ms. [redacted] with the price and manufacture tags removed and signs they had clearly been used worn. The breeches were sent out in a new condition with all tags attached. All of our merchandise is 100% new and authentic and certainly would not be sent out in the condition this piece was returned in. Ms. [redacted] also states in this complaint the merchandise is a non-authentic reproduction which is untrue. In addition Ms. [redacted] filed a chargeback with her credit card company stating she was sold merchandise that was a reproduction, used and defective. The breeches were submitted for inspection and they were determined to have the button cut off as the threads were all in place at even lengths. At this point we consider the incident closed since Ms. [redacted] has long had her refund by way of false allegations. Please contact me directly if you have any questions. My name is [redacted] and I am one of the girls Ms. [redacted] demanded a 50% off refund if she as she stated "would sacrifice herself to sew the button back on" and keep the pants. Otherwise we would be sorry because she would ruin our business. Best Regards, [redacted]