Lady Lux Collections

Sometimes customers do not understand Our policy is that a full refund is granted if an order is not received weeks after order date.They simply need to make a request for refund with that reason, and often do not want to wait the entire timeLady Lux Jewelry

According to records, this customer order number *** was refunded on November Please ask customer to check bank records

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Hi there,I just wanted to let you know that the company, Lady Lux Collections, reached out to me and refunded me for the items that never arrivedI checked my account and the refund hit this morning.Thank you for all your helpI think having your organization reach out to them helped drive the urgency and importance of the situation.Please let me know if you have any questions or need anything else from me.Thanks,*** Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I...

had filled a complaint ID [redacted]. The matter has been resolved to my satisfaction. Thank you. Regards,
[redacted]

We offer replacement or refund if a promised item takes longer than 8 weeks to be delivered.  This time frame must elapse before this action can take place. The customer was offered a replacement or refund when their wait time exceeded 8 weeks.  All that is necessary is for the...

customer to reply with their name and order number which will allow us to determine the date of order, time elapsed, and amount to be refunded if that is their choice. If that occurred and the correct action was not taken then we will of course rectify that. It is not our policy to give both a refund and the missing item as shipping delays or postal loss are beyond our control.  Thank you for your consideration.

Sometimes customers do not understand.  Our policy is that a full refund is granted if an order is not received 8 weeks after order date.They simply need to make a request for refund with that reason, and often do not want to wait the entire time. Lady Lux Jewelry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did refund my credit card but not the full amount.  My credit card was charged $29.94 and I was only refunded $24.95.  There is a difference of $4.99 still that is owed to me.  Please have the business refund the remaining $4.99 to my credit card.  
Regards,
[redacted]