Ladybuglawn

The complainant Ms*** appears to be confused and the complaint should be dismissed. Background: Billing in April was $for weekly service (rounded to $in the emails attached, but the actual billing was $138.95) plus $for customer requested planting and hook up to the drip
irrigation for some roses (costs and billing of additional services such as planting and irrigation work were discussed verbally and also covered in our written Service Agreement that the customer agreed to)Total came to $178.95.Ms*** decided to end service and requested a pro-rated refund to which we agreed, one week of service in April billed, three weeks to be refunded$x 3/= $refunded.At first she claimed not to have received the $refund, now she acknowledges that she got it but still appears to be confusedForgetting or ignoring the $for rose planting and irrigation work.She also claims not to have received replies from us, but as you will see we have sent numerous polite emails to her detailing the charges and refund. Kindly dismiss the erroneous complaint.Thank you,*** ***

I am rejecting this response because: I am rejecting this response because: I think it is [redacted] who is confused.  First of all, I never received his alleged April 11, 2018 email informing me of the $40 for rose planting and irrigation work.  Providing an email document is not proof that it was sent and received.  He failed to respond to my request questioning his bill.  He planted roses in January, a service most gardeners would not charge extra for.  When I was not billed in February or March, I assumed it was part of his weekly service.  Especially since he shorted us a service in March by only coming to provide yard service one time that month (March 28th).  And why did he wait to bill me in April for something he did in January?  I believe he has questionable billing practices.  If anything, he owes me for the week he shorted me in March.  The reason I claimed to not have received his refund is because I had not, indeed, received it.  I called my financial institution 7 days after [redacted] claimed he submitted a credit to my account.  They indicated that the credit had not been received and it should have posted 2-3 days after the refund was initiated.  They advised me to contact [redacted] and tell him this.  I did contact [redacted] and told him that the refund did not post and asked him to send a check in the mail.  He did not respond to that email (nor is any copy of a responding email provided).  However, two days after notifying [redacted] that the refund did not go through and requesting a check, the credit finally appeared.  I am assuming he re-ran the credit, based on my communicating to him that it was not received, however he did not acknowledge that he would re-run the credit.  So just to clarify, I did not "claim to not receive the refund" and then later change my mind and say I received it.  I believe [redacted] re-ran the credit because of some error on his end, but did not communicate that to me.  Furthermore, I disagree with his claims that he has had "polite" email exchanges with me.  His emails (that I received), were short, abrupt, and condescending.  Far from polite.  His response of "no thanks" when asking him for an estimate to spread bark was beyond rude.  And his response to my request that he cancel our services because it is not working out for us was "will do", was just plain arrogant.  Most business owners would want to know why it was not working out, or why the customer was not happy.  Not [redacted], his "will do" response says it all.  The services provided by Ladybug Lawn for me can only be rated as "fair".  They missed services, have questionable billing practices, extremely poor communication, and [redacted]'s attitude is rude.  I wish to keep my complaint posted on Revdex.com for other consumers who may be considering hiring this company.

When I signed up for twice a month service with LadybugLawn, I was given dates for starting in June for every 2 weeks. I had a 4th of July party planned and assumed Ladybug Lawn would be out again after servicing our yard on June 15. When they did not show up the first week of July, I contacted Alan Day. He said that they were booked up already and would come the following week. I explained that I had a party and needed to have things groomed and I assumed the service would be consistent as He did not give me specific dates ahead of time when I signed up for service. Instead of making some accommodation or compromise for his lack of communication of consistent dates, he was rude and accusatory that I had neglected my yard, when in fact we just moved into the home and had it serviced for 6 months to get it back in shape prior to LadybugLawn. My rating: Extremely poor customer service and lack of professionalism. No care or concern for my needs and expectations and extremely rude.