To Whom I t may concern, This letter is for case ID number [redacted] Let me explain our policy just like Idid to Mr***Once a ticket is purchased online, that ticket is non-refundableThe customer has to agree to the terms and conditions before proceeding to the payment pageIn the case of the customer missing our shuttle, we will, on occasion credit their account the amount of the ticketOur tickets also say, not responsible for failure to make a flight connection meaning we will not pay for any taxisI also confirmed that our driver did the route on the 27th of November, I can only guess that Mr [redacted] was not in the correct place for pick up that dayOur shuttle has a very tight schedule to keep and they don't have time to go search for custome.rs that are not where they are supposed to beOur private airport service will do that for $Our manager works during the day on Tuesday, Wednesday and Thursdays , due to her husband, who is the owner, having brain cancer, she has designated others in the office to act on her behalf when she is not in the officeI am the person assigned to handle small complaintsWhen [redacted] was transferred to me, I apologized profusely and told him that I would credit his account for all his troublesHe did not appreciate my offer and got quite obnoxious with meAfter arguing with him over the same issues Iinformed him of our cancellation I refund policy again and let him know that the credit is the best I can doI politely said goodbye and hung up I am sending a copy of his ticket with the cancellation I refund policy highlighted Because we are not part of the Revdex.com I am answering this as a courtesyDonna W [redacted] Administrative Assistant
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease have the business Lafayette Limo Credit my account for $ Regards, [redacted] ***
To Whom I t may concern, This letter is for case ID number [redacted] Let me explain our policy just like Idid to Mr***Once a ticket is purchased online, that ticket is non-refundableThe customer has to agree to the terms and conditions before proceeding to the payment pageIn the case of the customer missing our shuttle, we will, on occasion credit their account the amount of the ticketOur tickets also say, not responsible for failure to make a flight connection meaning we will not pay for any taxisI also confirmed that our driver did the route on the 27th of November, I can only guess that Mr [redacted] was not in the correct place for pick up that dayOur shuttle has a very tight schedule to keep and they don't have time to go search for custome.rs that are not where they are supposed to beOur private airport service will do that for $Our manager works during the day on Tuesday, Wednesday and Thursdays , due to her husband, who is the owner, having brain cancer, she has designated others in the office to act on her behalf when she is not in the officeI am the person assigned to handle small complaintsWhen [redacted] was transferred to me, I apologized profusely and told him that I would credit his account for all his troublesHe did not appreciate my offer and got quite obnoxious with meAfter arguing with him over the same issues Iinformed him of our cancellation I refund policy again and let him know that the credit is the best I can doI politely said goodbye and hung up I am sending a copy of his ticket with the cancellation I refund policy highlighted Because we are not part of the Revdex.com I am answering this as a courtesyDonna W [redacted] Administrative Assistant
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease have the business Lafayette Limo Credit my account for $ Regards, [redacted] ***