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Lafe's Natural Body Care

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Lafe's Natural Body Care Reviews (2)

From: *** *** Sent: Tuesday, January 06, 2:PMTo: infoSubject: Complaint issue# *** has been resolved Complaint I lodged with Revdex.com has been resolved the case #***you can take it off the books nowNo furthur problemsThank You ***

*** ** *** *** *** *** *** ** ***
center;">P: ###-###-#### F: ###-###-#### *** To: *** *** Revdex.com, Central Texas From: *** *** Lafes Natural BodyCare RE: Complaint ID #*** We received a call from a company representative in September regarding this matter, In accordance with company policy, I offered to replace all the defective items, but she refused saying she was no longer carrying the product as they weren't moving and the only resolution would be a full refundAt the time I was unable to offer her a refund, as it must be approved by our***, who was out-of-town on businessOnce he returned and I explained the situation, he denied the request for a refund, citing the length of time the product was held(over years) and the time period that lapsed since the discovery of the product issue(year), and we offered a replacement for the itemsIn the second phone call I received she had told me they discovered the problem a year earlier, but for some reason did not contact us at that time for resolutionThey again refused the offer of replacement and said they would only accept a refund for the productsOur *** ended up talking with her directly, and they decided to accept a replacement of the productsOn October, 24th we sent out a full replacement for these itemsI am attaching the invoice for the products sent, as well as the POD for the orderPlease don't hesitate to contact me with any questions or concerns*** *** *** *** Lafes Natural BodyCare What goes on your body is as important as what goes in your body

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Address: 8204 N Lamar Blvd Ste B12, Austin, Texas, United States, 78753-5943

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