Lafferty Chevrolet

Our Customer dropped off the vehicle on 3/17/and we found a coolant leak that required the engine to be replaced, to do the repair it is necessary to raise the vehicle using the liftThe lifts we use make Contact under the body along the pinch weld on this particular modelI have enclosed pictures of the lift and where it contacts the vehicle while in the air there is a good three inches of clearance between the body of the vehicle and the base of the lift were the swing arms attachOn the right rear of the vehicle it looked like the lift contact point may not have been correctly placed causing the damage as there were both scratch marks and the pinch weld slightly bentOn the left side the whole side is pushed in along the pinch weld, if the lift had caused this there would be scratch marks down the whole side and the pinch weld would have damageThis vehicle was brought back to us after the Snow and ice storm to have the damage looked atThe way the Storm came in it caused Snow piles to turn rock hard, we had other vehicle with similar damage from the ice hitting the underneath of the vehicleThere were no scratches nor did the pinch weld show any damage as this is what would happen if the damage was caused by ice because the pinch weld would have cutthrough the ice pushing the metal up and causing the paint to splinterWe never have a problem repairing any damage that we may have caused but I just do not see where we could have caused this damage with the lift.Lafferty ChevroletGregory J R [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: I am rejecting this response because: Regards, Peter Murphy I strongly disagree with Lafferty's responseThe car was placed on the lift Nemours times over the course of several daysIf the damage was caused by the ice, the damage would have been under the front and rear sides, not just between the tires on both sidesthe damage is also identical on both sides of the car (more so on the driver side)and Lafferty has taken responsibility for the passenger side with the least damageI am very confused as to why they wouldn't take responsibility for all of the damage they have causedI have been a loyal customer at Lafferty for over years, I even bought my first car thereI am extremely disappointedI feel like they are calling me liarIt is a shame it is coming to thisI also find it hard to believe that several other customers complained about similar damage to their vehicle during the same time periodSeems to me that one of the mechanics still needs some schooling on lift usageThe only way the damage could have occurred from the ice is my car would of had to been picked up and dropped on the ice and then again picked up and removed from the ice in order for the damage to be in the located spotsI don't have the ability to attach my photos through this computer, I will email them from my phone

Dear *** ***:This customer's story is fairly accurate, on 7/6/she brought her vehicle in with 70,miles on the odometer and three complaints check engine light, abs light on and vehicle overheatingThe water pump leaking was causing the overheating which was covered under a special
policy from *** *** The check engine light was caused by a valve cover crack causing a vacuum leak and the traction control light was connected to the check engine lightCustomer was given a rental for the time the repairs took at **'s expenseVehicle was not seen again until 8/16/with 96,milesAt this time her complaints were customer was told by another shop that the water pump was leaking and the check engine light was onWhile doing the water pump replacement we found a hose going to the water pump was cut and reattached with a hose clamp, customer was informed that hose should be replaced with a new one at a cost of $which she agreed to, unknown how hose was cut, have to assume outside shop to get vehicle here also would have to think the hose leaking would have cause the engine overheating problemThe check engine light was on due to the overheating, Customer was in rental for the time of repair at Laffert/s expense- On 03/13/customer brought vehicle in with 109,miles with complaint of coolant on the ground and requesting an engine tube preformedAfter pressure testing the cooling system we found the water pump again leaking and was replaced under the parts warranty of **We also found the water outlet housing gasket leaking and was replaced at the owner's expenseWith the tune -up and the gasket replacement her bill was $again the customer was given a loaner at Laffert/s expenseOn 3/27/with 110,miles customer dropped off vehicle with two complaints, cooling system reservoir tank empty and check engine light on and requested we do a state inspectionAfter pressure testing the coolant system we could not find a leak and thought that there may have been an air pocket in the systemThe check engine light was on due to a lean code *** and found PCV valve leaking in valve cover and replaced cover vehicle was road tested and engine did not overheatHer bill of $included the state inspection, emission inspection and the valve cover replacement again customer was given a loaner at Lafferty's expenseVehicle was brought in again on 4/13/for overheating, after pressure testing the coolant system we found the coolant tine going to the engine turbo leaking, customer declined to repair vehicle at this timeCustomer was also put in a loaner for four days that the vehicle was hereI feel that we have worked with this customer in a professional matter at ail times and providing her with transportation at our expenseThe engine cover that is broken could have been broken at anytime, two of the retaining clips were broken off and as she has taken her vehicle to other placesI agreed to replace the cover as a goodwill gesture only as the engine having over 100,miles on it plastic dries out and will crackAlso her husband repaired the holding tank for the coolant system with epoxy and we were not told of this until they came to pick up the vehicle from the last visitAt this time I do not feel anything was done with any fraudulent intent and see no reason for any refunds.Gregory R.Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because:
Regards,
Peter Murphy
I strongly disagree with Lafferty's responseThe car was placed on the lift Nemours times over the course of several daysIf the damage was caused by the ice, the damage would have been under the front and rear sides, not just between the tires on both sidesthe damage is also identical on both sides of the car (more so on the driver side)and Lafferty has taken responsibility for the passenger side with the least damageI am very confused as to why they wouldn't take responsibility for all of the damage they have causedI have been a loyal customer at Lafferty for over years, I even bought my first car thereI am extremely disappointedI feel like they are calling me liarIt is a shame it is coming to thisI also find it hard to believe that several other customers complained about similar damage to their vehicle during the same time periodSeems to me that one of the mechanics still needs some schooling on lift usageThe only way the damage could have occurred from the ice is my car would of had to been picked up and dropped on the ice and then again picked up and removed from the ice in order for the damage to be in the located spotsI don't have the ability to attach my photos through this computer, I will email them from my phone

Dear *** ***:This customer's story is fairly accurate, on 7/6/she brought her vehicle in with 70,miles on the odometer and three complaints check engine light, abs light on and vehicle overheatingThe water pump leaking was causing the overheating which was covered under a special
policy from *** *** The check engine light was caused by a valve cover crack causing a vacuum leak and the traction control light was connected to the check engine lightCustomer was given a rental for the time the repairs took at **'s expenseVehicle was not seen again until 8/16/with 96,milesAt this time her complaints were customer was told by another shop that the water pump was leaking and the check engine light was onWhile doing the water pump replacement we found a hose going to the water pump was cut and reattached with a hose clamp, customer was informed that hose should be replaced with a new one at a cost of $which she agreed to, unknown how hose was cut, have to assume outside shop to get vehicle here also would have to think the hose leaking would have cause the engine overheating problemThe check engine light was on due to the overheating, Customer was in rental for the time of repair at Laffert/s expense- On 03/13/customer brought vehicle in with 109,miles with complaint of coolant on the ground and requesting an engine tube preformedAfter pressure testing the cooling system we found the water pump again leaking and was replaced under the parts warranty of **We also found the water outlet housing gasket leaking and was replaced at the owner's expenseWith the tune -up and the gasket replacement her bill was $again the customer was given a loaner at Laffert/s expenseOn 3/27/with 110,miles customer dropped off vehicle with two complaints, cooling system reservoir tank empty and check engine light on and requested we do a state inspectionAfter pressure testing the coolant system we could not find a leak and thought that there may have been an air pocket in the systemThe check engine light was on due to a lean code *** and found PCV valve leaking in valve cover and replaced cover vehicle was road tested and engine did not overheatHer bill of $included the state inspection, emission inspection and the valve cover replacement again customer was given a loaner at Lafferty's expenseVehicle was brought in again on 4/13/for overheating, after pressure testing the coolant system we found the coolant tine going to the engine turbo leaking, customer declined to repair vehicle at this timeCustomer was also put in a loaner for four days that the vehicle was hereI feel that we have worked with this customer in a professional matter at ail times and providing her with transportation at our expenseThe engine cover that is broken could have been broken at anytime, two of the retaining clips were broken off and as she has taken her vehicle to other placesI agreed to replace the cover as a goodwill gesture only as the engine having over 100,miles on it plastic dries out and will crackAlso her husband repaired the holding tank for the coolant system with epoxy and we were not told of this until they came to pick up the vehicle from the last visitAt this time I do not feel anything was done with any fraudulent intent and see no reason for any refunds.Gregory R.Service Manager

After further investigation and talking with the technician even after he flatly denied not setting the lift properly I now feel that the damage could have been caused by the lift and I am more than willing to have his vehicle repaired.Lafferty Chevrolet ---

Our Customer dropped off the vehicle on 3/17/and we found a coolant leak that required the engine to be replaced, to do the repair it is necessary to raise the vehicle using the liftThe lifts we use make Contact under the body along the pinch weld on this particular modelI have enclosed
pictures of the lift and where it contacts the vehicle while in the air there is a good three inches of clearance between the body of the vehicle and the base of the lift were the swing arms attachOn the right rear of the vehicle it looked like the lift contact point may not have been correctly placed causing the damage as there were both scratch marks and the pinch weld slightly bentOn the left side the whole side is pushed in along the pinch weld, if the lift had caused this there would be scratch marks down the whole side and the pinch weld would have damageThis vehicle was brought back to us after the Snow and ice storm to have the damage looked atThe way the Storm came in it caused Snow piles to turn rock hard, we had other vehicle with similar damage from the ice hitting the underneath of the vehicleThere were no scratches nor did the pinch weld show any damage as this is what would happen if the damage was caused by ice because the pinch weld would have cutthrough the ice pushing the metal up and causing the paint to splinterWe never have a problem repairing any damage that we may have caused but I just do not see where we could have caused this damage with the lift.Lafferty ChevroletGregory J R*** *** ***
?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: 12109865
I am rejecting this response because:
Regards,
Peter Murphy
I strongly disagree with Lafferty's response. The car was placed on the lift Nemours times over the course of several days. If the damage was caused by the ice, the damage would have been under the front and rear sides, not just between the tires on both sides. the damage is also identical on both sides of the car (more so on the driver side)and Lafferty has taken responsibility for the passenger side with the least damage. I am very confused as to why they wouldn't take responsibility for all of the damage they have caused. I have been a loyal customer at Lafferty for over 30 years, I even bought my first car there. I am extremely disappointed. I feel like they are calling me liar. It is a shame it is coming to this. I also find it hard to believe that several other customers complained about similar damage to their vehicle during the same time period. Seems to me that one of the mechanics still needs some schooling on lift usage. The only way the damage could have occurred from the ice is my car would of had to been picked up and dropped on the ice and then again picked up and removed from the ice in order for the damage to be in the located spots. I don't have the ability to attach my photos through this computer, I will email them from my phone.

Our Customer dropped off the vehicle on 3/17/17 and we found a coolant leak that required the engine to be replaced, to do the repair it is necessary to raise the vehicle using the lift. The lifts we use make Contact under the body along the pinch weld on this particular model. I have enclosed...

pictures of the lift and where it contacts the vehicle while in the air there is a good three inches of clearance between the body of the vehicle and the base of the lift were the swing arms attach. On the right rear of the vehicle it looked like the lift contact point may not have been correctly placed causing the damage as there were both scratch marks and the pinch weld slightly bent. On the left side the whole side is pushed in along the pinch weld, if the lift had caused this there would be scratch marks down the whole side and the pinch weld would have damage. This vehicle was brought back to us after the Snow and ice storm to have the damage looked at. The way the Storm came in it caused Snow piles to turn rock hard, we had other vehicle with similar damage from the ice hitting the underneath of the vehicle. There were no scratches nor did the pinch weld show any damage as this is what would happen if the damage was caused by ice because the pinch weld would have cutthrough the ice pushing the metal up and causing the paint to splinter. We never have a problem repairing any damage that we may have caused but I just do not see where we could have caused this damage with the lift.Lafferty ChevroletGregory J R[redacted]

After further investigation and talking with the technician even after he flatly denied not setting the lift properly I now feel that the damage could have been caused by the lift and I am more than willing to have his vehicle repaired.Lafferty Chevrolet ---