LaFolie

Dear [redacted] ,We do not offer free products, we offer a trial periodI am sorry for any inconvenience or confusion when it comes to the trial that was signed up forAfter reviewing your account it appears we have not received the product back, however as a courtesy we have refunded the $ charge transaction ID [redacted] and can take 3-business days to reflect back into your account I hope this resolves your concern today and I hope you have a good day!

Dear ***,We recently received your complaint # [redacted] regarding your Divine Youth accountWe take complaints very seriously and we hope this response will provide you with additional informationThe terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $seventeen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.As a courtesy today we have provided you with a 100% refund on your most recent chargeYou were refunded $txn: [redacted] Please allow 3-business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges I hope this resolves your concern today and I hope you have a good day!

Dear [redacted] ,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up forAs agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered.After reviewing your account it appears we have already issued you the refund in the amount of $on 07/15/TransID [redacted] as a courtesy back to your Visa ending in ***The other charges you have mentioned are not from our company.Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

Dear [redacted] ,We recently received your complaint regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on September 13, 2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $ [redacted] seventeen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $ [redacted] when your trial endedAccording to our records the first contact we had requesting the cancellation of your account was on September 30, after your payment was already processed when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since thenAs a courtesy today, we have provided you with a 100% refund on your most recent chargeYou were refunded $ [redacted] Transaction ID [redacted] please allow 3-business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges I hope this resolves your concern today and I hope you have a good day!

Dear ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up forAs agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the order You have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered.After reviewing your account it appears you called and spoke with a Representative on 05/27/and agreed to a 30% refund of $26.93, as a courtesy we have issued the remaining $There has been a total of $refunded back to your Visa card ending in [redacted] Transaction ID [redacted] I hope this resolves your concern today I hope you have a good day!

Dear [redacted] ,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up forI am sorry to hear that you were not satisfiedWhile we try to make all customers aware of the Terms and Conditions when they place an order, we do understand that some customers may have overlooked themWe do apologize for any inconvenience this may have caused youAs a courtesy we have refunded the account in fullYou were refunded $69.48, and $Please allow 3-business days for the refund to reflect into your accountI hope this resolves your concern today and I hope you have a good day!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] ,We recently received your complaint regarding your accountWe take complaints very seriously and we hope this response will provide you with additional information.We do not offer Free products, we offer a Trial period to build awareness of our products and services.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $seventeen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $when your trial endedAccording to our records the first contact we had requesting the cancellation of your account was on October 04, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since thenAs a courtesy today, we have provided you with a 100% refund on your most recent chargeYou were refunded $Trans ID [redacted] please allow 3-business days to reflect back into your accountYour account remains canceled and you will not receive any further shipments or charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company states they refunded my account but there has been no credit on my statement with acct number in It has been days since they allegedly refunded the accountMy bank has no record of it-
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up forI am sorry to hear that you were not satisfiedWhile we try to make all customers aware of the Terms and Conditions when they place an order, we do understand that some customers may have
overlooked themWe do apologize for any inconvenience this may have caused you. You were refunded $on March 24, Transaction ID: ***As a courtesy today we have refunded the remaining balance of $Transaction ID: ***Please allow 3-business days to reflect back into your accountI hope this resolves your concern today and I hope you have a good day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,We recently received your complaint #*** regarding your accountWe take complaints very seriously and we hope this response will provide you with additional information. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on August 25, 2017. According to our records the first contact we had requesting the cancellation of your account was on September 11, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then. You then called back on September 14, and spoke to a Representative again and stated you would file a dispute with your Bank and as a courtesy, the representative provided you with a 30% refund on your most recent charge and we confirmed prior to issuing the partial refund that you are accepting the refund as a resolution to your account today is that correct and you accepted the disclaimer on a recorded lineYou were refunded $$on September 14, 2017.As a courtesy today we have issued the remaining refund amount of $TransID please allow 3-business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges I hope this resolves your concern today and I hope you have a good day!

Dear ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up forI am sorry to hear that you were not satisfiedWhile we try to make all customers aware of the Terms and Conditions when they place an order, we do understand that some customers may have
overlooked themWe do apologize for any inconvenience this may have caused you. As a courtesy we have refunded the account in full and you can keep the product, we encourage you to try it. You were refunded $Please allow 3-business days to reflect back into your accountI hope this resolves your concern today and I hope you have a good day!

Mrs***We recently received your complaint #*** regarding your Lafolie accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on November 28, 2017.The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a day trial period starting from the date that the order was placed, in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $seventeen days from the date that the order was placed for the product(s)."These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on December 15, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund on your most recent chargeYou were refunded $Trans ID:***Please allow 3-business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or chargesI hope this resolves your concern today and I hope you have a good day!

Ms***,We recently received your complaint #*** from the Revdex.com regarding your LaFolie accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on November 17,
2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date that the order was placed, in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $for the LaFolie Hair Growth Serum and $for the LaFolie Biotin Vitamins seventeen days from the date that the order was placed for the product(s)."These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $and $when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on December 18, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund on your most recent chargesYou were refunded $Trans ID: *** and $Trans ID: ***Please allow 3-business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or chargesI hope this resolves your concern today and I hope you have a good day!

Dear ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up forAs agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the order
You have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered. I hope this resolves your concern today I hope you have a good day!As a courtesy, we have issued a full refund for the charge of $TransID *** back to your Master Card ending in *** please allow 2-business days to reflect back into your account. I hope this resolves your concern today I hope you have a good day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]