Laguna Precast

Here are the quote and invoice filesThe order started on June 2ndIn March when asked how long it takes to get tables we were very clear that, "It would be 6-weeks at that time, in the summer months it is longer"We will be grouting, packaging and setting up these sets by Thursday the 7thThere was already a discount given for the Medallion pattern on the sets, there will be no additional discounts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As [redacted] himself noted, the order was placed May 12th, which was weeks ago A check was cut for the deposit and mailed on May 13th As of today, weeks and one day later, we still have no tables If the tables had been completed and delivered by the 1st week of July (the long end of their projected timeline), we would not be having this discussion They then sent me an invoice for the remaining balance on June 2nd, which led us to believe that the order was in process at that time We then cut and mailed that check on June 3, We have been told for the past three weeks that the tables are being formed We still have no tables Even IF [redacted] was correct in using a date of June 2nd, that is still more than weeks ago, and we STILL HAVE NO TABLES [redacted] is "disappointed" that we made a complaint the week before the tables are to be delivered, but we were told that the tables were going to be delivered for three weeks Why would we think that is actually going to happen, until we actually see the tables? Judging from other Revdex.com complaints, Laguna Precast obviously needs to extend the time frame that they provide customers for completion, as this seems to be a recurring problem We are still asking for immediate delivery of the tables and a discount due to that late delivery By the way, there were no invoices attached to Laguna Precasts response, only a photo of an unfinished table Regards, [redacted]

Revdex.com,
We have already agreed with this client, *** to remake and resend the entire orderThe products are completed now and curing, they will be shipping out on the 22nd of September or next week.
Points to note;
See attachment 1, Quote that was signed by the client
and sent to us by the customer to place the orderIt has an incorrect zip code for the Visalia CA shipmentThe zip code is what shipping companies use to quote shipmentsAlso, the weight of the shipment is importantYou can also see where the client hand wrote additional materials on the order that increased the weight.
See attachment 2, Emailed requests
We have repeatedly asked for a picture of the damages to see the amount of caps that were brokenWe still have not received the picture as asked"One picture that shows the damaged material in high resolution" or a cellular phone picture from the iphone the client uses to email us.(shown in attachment)
See attachment 3, Video clips of damages
Attached pictures are from two video clips that were sent to us by the clientAlthough they were fast moving and unclear video clips, they did show damages to broken caps and chipped capsAdditionally packaging color did rub onto the materialsWe have remade the entire order for the client based on this information
See attachment 4, The clients acceptance to resend the entire order
An email sent back to us from the client
See attachment 5, Past shipments pictures
We have sent thousands of these caps to east coast states and 1,to *** Africa for a Hilton resort project originally in This is the first report of them ever being damaged
Thank you for the opportunity to reply,
*** ***
Laguna Precast

[redacted],
Your order starts when we receive deposit to start. Not the day
you email us a signed quote. As I already have explained to you and on the
terms and conditions you sent back with a signature. It took you from March
12th when you first contacted us until to June 2nd to figure out what...

you wanted
and correctly place the order with a deposit, almost four months. Attached is
your invoice again for the very detailed and beautiful tables you ordered with
custom colors and cut stone patterns. Your sets are waiting to be grouted and still curing as we discussed two days ago. I am very disappointed that
you have made a complaint the week before we are delivering your sets. As
explained, it takes 6 to 8 weeks for delivery. See attached INVOICE, that is
the date your order started. Also the re-sent original signed quote highlighted
in red that was sent to you on 5/12/2014, when you did not realize
that a deposit was required on custom concrete furniture.   [redacted]

Here are the quote and invoice files. The order started on June 2nd. In March when asked how long it takes to get tables we were very clear that, "It would be 6-8 weeks at that time, in the summer months it is longer".
We will be grouting, packaging and setting up these sets by Thursday the 7th. There was already a discount given for the Medallion pattern on the sets, there will be no additional discounts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As [redacted] himself noted, the order was placed May 12th, which was 11 weeks ago.  A check was cut for the deposit and mailed on May 13th.  As of today, 11 weeks and one day later, we still have no tables.  If the tables had been completed and delivered by the 1st week of July (the long end of their projected timeline), we would not be having this discussion.   They then sent me an invoice for the remaining balance on June 2nd, which led us to believe that the order was in process at that time.  We then cut and mailed that check on June 3, 2014.  We have been told for the past three weeks that the tables are being formed.  We still have no tables. 
 
Even IF [redacted] was correct in using a date of June 2nd, that is still more than 8 weeks ago, and we STILL HAVE NO TABLES.  [redacted] is "disappointed" that we made a complaint the week before the tables are to be delivered, but we were told that the tables were going to be delivered for three weeks.  Why would we think that is actually going to happen, until we actually see the tables? 
 
Judging from other Revdex.com complaints,  Laguna Precast obviously needs to extend the time frame that they provide customers for completion, as this seems to be a recurring problem.  
 
We are still asking for immediate delivery of the tables and a discount due to that late delivery.   By the way, there were no invoices attached to Laguna Precasts response, only a photo of an unfinished table. 
Regards,
[redacted]

Review: We purchase 3 tables from them, the paper they gave said full payment due if under 5000 so we paid on feb 14, 2013 we were told 6-10 weeks, here we are 16 weeks plus and no tables they before now they keep saying they would be done next week. Now They wont return my calls, or emails. The Company we are buying these for wants there tables. what can we do they have the money and we have no product nor any reasons why they have not delievered them or at least returned any messages. Please help us. you can speak with my wife [redacted] on this matter she handles all the paper work.Desired Settlement: Refund or the tables

Business

Response:

These tables have already been delivered.

Review: Prior to ordering the Balusters I spoke to [redacted] and informed him that the only way I would place an order was if I could get them before the end of September and he agreed, I even wrote that at the bottom of the signed agreement. Once I sent the contract and check for $1,600 I got a call from a check cashing place wanting to know if I had written the check to Laguna. I started to get wierd feelings about that as to why they didn't take it to the bank... I called Laguna the first week in Oct. to find out why I hadn't rec'd the balusters and they told me it would probably be another week. After that week I called again and spoke with the Receptionist and told her I wanted my money back and she said she would relay the message. After umteen phone calls and no call backs I finally got a hold of [redacted] in mid October and told him I was not happy at all with the customer service I was receiving and that I wanted my money back and said that he never said he wouldn't give me my money back and that he would send it. I waited another week and no check so I called again but no answer and then I rec'd an email saying that he spoke with his boss and that they were going to deduct $500+ dollars since they had already done some work. I told him that was not the conversation we had and that I wanted all my money back since he didn't keep up his end of the deal and deliver before end of September. Now we are at the end of October and I asked my husband to give him a call and tell him that we will take the balusters if he pays for the delivery and he said he would ask his boss and get back to him. It has been a couple of days and no response so we called again and left another message. Reading the business information [redacted] is the owner and is the boss therefore just one more lie. I am to stressed out for the last month and cannot deal with this company anymore and would love to get some assistance in getting this issue resolved. Please Help!Desired Settlement: Want the Balusters delivered by Nov. 5th and delivery fee waived or my entire money back.

Business

Response:

Laguna Precast made customs products to this order, with alternatives wide space per customers instructions,

and our lead time is 8- 10 weeks which was according to the date we receive the deposit on 08/16/2013,

we wants to ship out on november 12th, but the invoice show as balance due of $1623.00 dlls. in order to do it

Review: I ordered 100 pieces of Balusters at the end of May, and made the full payment at the same time. I was told the product would be delivered within 10 weeks. I have contacted the seller many times and was repeatedly told that the delivery would come within next two weeks. But they missed all their promise. Now 14 weeks passed, and I was told there is no scheduled truckload coming soon. This matter has been dragged too long. I want my orders.Desired Settlement: I need my orders as soon as possible. My contract suffered losses a few times due to the non-show of my materials on the scheduled installation dates.

Review: The order was placed 11/5 and on December 5th a 50% deposit paid with colors selected December 6th and assured delivery within 2 weeks. By December the 20th, were assured start that day for delivery the following week. On January 9th, 2013, after numerous contacts, was shown a picture of plastic covered pieces saying they were almost done and due for delivery the 11th with additional pieces thrown in for the inconvenience, but again this came and went with no action.He offered to deliver with no additional cost if I agree to delivery the following week. January 18th came and went with no delivery and no response. I notified of pending filing complaint with Revdex.com on January 24th and requesting refund of deposit via credit card, then was suddenly assured delivery on Monday, 30th. Thought I placed an online Revdex.com complaint, but now do not find one. On February 8 was notified tables would be delivered that day, which wasn't delivered until Saturday the 9th when no one but a janitor was available to accept and the product was damaged on all sides of almost every piece along with the concrete stainin being streaked rather than evenly distributed coloring throughout. Two return trips without notice were made to smooth a little of the divet chunks missing and painted the concrete, but still messy and left with big chunks missing and the bases are not the style ordered, but rather a plain style not agreed to.Desired Settlement: We tried to work with them in expressing what was not acceptable; we still have not acceptable. They can replace the tables with ones ordered or refund the money.

Review: Two concrete tables were ordered in May 2014, with a promised delivery of 6 weeks. They have been paid for in full. For the past three weeks, we have been told that the tables are "being fabricated". Last week, we were promised that the tables would be delivered by Friday, July 25, 2014. Tables were not delivered and Laguna Precast never called to let us know that they weren't going to be completed or delivered. They have never, over the last three months, contacted our office with any updates, we have always had to contact them, and we are always provided with the same statement that they are really busy and our order is in process. We are now halfway through the summer and we still have no tables for the pool area.Desired Settlement: We would like the order delivered ASAP and a partial refund due to the repeated misrepresentations of their processing and delivery timeline.

Business

Response:

[redacted],

Your order starts when we receive deposit to start. Not the day

you email us a signed quote. As I already have explained to you and on the

terms and conditions you sent back with a signature. It took you from March

12th when you first contacted us until to June 2nd to figure out what you wanted

and correctly place the order with a deposit, almost four months. Attached is

your invoice again for the very detailed and beautiful tables you ordered with

custom colors and cut stone patterns. Your sets are waiting to be grouted and still curing as we discussed two days ago. I am very disappointed that

you have made a complaint the week before we are delivering your sets. As

explained, it takes 6 to 8 weeks for delivery. See attached INVOICE, that is

the date your order started. Also the re-sent original signed quote highlighted

in red that was sent to you on 5/12/2014, when you did not realize

that a deposit was required on custom concrete furniture. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As [redacted] himself noted, the order was placed May 12th, which was 11 weeks ago. A check was cut for the deposit and mailed on May 13th. As of today, 11 weeks and one day later, we still have no tables. If the tables had been completed and delivered by the 1st week of July (the long end of their projected timeline), we would not be having this discussion. They then sent me an invoice for the remaining balance on June 2nd, which led us to believe that the order was in process at that time. We then cut and mailed that check on June 3, 2014. We have been told for the past three weeks that the tables are being formed. We still have no tables.

Even IF [redacted] was correct in using a date of June 2nd, that is still more than 8 weeks ago, and we STILL HAVE NO TABLES. [redacted] is "disappointed" that we made a complaint the week before the tables are to be delivered, but we were told that the tables were going to be delivered for three weeks. Why would we think that is actually going to happen, until we actually see the tables?

Judging from other Revdex.com complaints, Laguna Precast obviously needs to extend the time frame that they provide customers for completion, as this seems to be a recurring problem.

We are still asking for immediate delivery of the tables and a discount due to that late delivery. By the way, there were no invoices attached to Laguna Precasts response, only a photo of an unfinished table.

Regards,

Business

Response:

Here are the quote and invoice files. The order started on June 2nd. In March when asked how long it takes to get tables we were very clear that, "It would be 6-8 weeks at that time, in the summer months it is longer".

We will be grouting, packaging and setting up these sets by Thursday the 7th. There was already a discount given for the Medallion pattern on the sets, there will be no additional discounts.

Review: I ordered 44 precast total in August 15, 2014. I was quoted $350.00 dollars for shipping. I was guaranteed to receive the shipment on 9/5 due to a time restraint. I ended up receiving the shipment on 9/9/14. The shipment price then went up to $548.75 because they stated I gave them the wrong area code even though they had sent original color samples to my home address. Upon receiving shipment of the 44 wall caps, 23 were several cracked, broken, and chipped. Another 15 plus have been stained with red coloring from the carpet that was used to pack them. The delivery driver stated the load should have only been 750 lbs but they packed it at over 3100 lbs crushing the pallet and most of the caps on the bottom. When contacting [redacted] at Laguna PreCast he stated that they won't be refunding anything and I would need to take pictures of every stone and send him the photos. The stones weigh over 70 lbs each and are clearly very poor quality. He is demanding 44 individual photos even though he can see in prior photos all the broken stones. We are unable to wait 3-4 weeks to finish the project waiting for more product that are likely to have problems.Desired Settlement: Would like to be refunded as product is poor and unusable without a whole. Our project can't wait another 3-4 weeks, that is if they stay on time.

Business

Response:

Revdex.com,

We have already agreed with this client, [redacted] to remake and resend the entire order. The products are completed now and curing, they will be shipping out on the 22nd of September or next week.

Points to note;