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We at Encore Tickets sell on multiple sites / ticket exchanges " [redacted] ***" is one of several sites owned and operated by [redacted] We in no way shape or form advertise on sites to sell our tickets but we do export our listings to those sitesOur listing was always for the [redacted] in North CarolinaClient may have just made an error in purchasingThe issue is [redacted] is very strict and all their sales are finalWe didn't sell these they didWe were just the filling brokerOften the send clients to us to resolve issues but all we can do is refund the amount that was paid to encore not the total amount with fee's includedMost of the time clients are not okay with thatIf [redacted] had agreed to refund we would have been happy toWhen you purchase tickets through their site you're in agreement with " [redacted] " not the owner of the seats just like if it were [redacted] or [redacted] ResellOrder clearly shows it was at the venue we listed at from the minute it came inBelow is all the notes between client and [redacted] They mention to him "ASF" All sales final several timesYou'll noticed they even say sale is with the "website" its not with EncoreSo in no way shape or form is this Encore Tickets mistakeIf client happens to be right and it was a website glitch we can't prove that it not being our site or issue he'd have to get [redacted] to agree 6/15/1:PMUser Enteredcustomer called claiming previous rep hung up on him, per previous reps notes again advised customer the website would not switch locations on him and ASFcustomer asked for this in writing, informed manager IM of call per IM Peggy Lawson emailed this information to him morning of 6/at 8:explained this to customer, customer asked for additional email to be sent stating this 1st email from Peggy should be sufficient- email states ASF as we have been telling him over the phone numerous timescustomer asked if possible to record convo stating this, explained call center in dual consent state and we do not consent to being recordedcustomer stated will dispute with cc company, has not received the tickets and may sue our company for the money he lost(customer stated has previously had issues w/ other companies and requested numerous times to note that all emails and notes be kept on file for him){EM} CSR Danielle Comer6/15/12:PMCustomer ServiceViewed order because the customer called.{EM} CSR Danielle Comer6/15/12:PMUser EnteredCustomer rec email from Peggy stating that he would have to call customer serv about order errorCustomer explained that he would want to talk to a manager about the orde since it was explained that all sales were finalSkpyed ismarie and let customer know he's been advised on several occasions that this is a final sale and there's nothing that we can do & that he is the only customer that has had this issuewe use the same site internally & have never had the event location "switched"There is nothing we can offer him as an optionCustomer became upset and disconnected.{EM} CSR Deana Delaire6/15/12:PMCustomer ServiceViewed order because the customer called.{EM} CSR Deana Delaire6/15/9:AMUser [email protected](15303) Encore Tickets- Md6/15/9:AMUser [email protected](15303) Encore Tickets- Md6/15/9:AMUser [email protected](15303) Encore Tickets- Md6/15/9:AMUser [email protected](15303) Encore Tickets- Md6/15/9:AMUser EnteredHi this is Mike at Encore TicketsThis client seems to think there was a problem with the map for the event that he bought the tickets onHe most likely just screwed up and made a mistake and is trying to blame it on [redacted] instead of just admitting that he bought the wrong concert accidentallyEither way, Encore has done nothing wrong with regards to listing or selling these tickets through TNDCan you please stop advising him to call us for a refund? We have followed TND's terms and policies that all sales are final, so if there truly is a problem with the venue map as the venue claims, this issue needs to be reconciled between TND and Steve ArmstrongWe have nothing more to offer TND regarding this matterThank you for [email protected](15303) Encore Tickets- Md6/15/8:AMUser EnteredCustomer emailed: Peggy,I called Encore to let them know of the error with [redacted] ’s websiteEncore said that I need to seek refund from you, not themI used your interactive map to purchase the tickets and it was clearly an error with your mapWhen I received the email showing the information you’ve copied below, I called you immediately to let you know that the venue was incorrectPlease advise when refunding my money.Thanks,SteveSent email advising to call in.{EM} CSR Cindy Godleski6/15/8:AMCustomer ServiceViewed order because the customer emailed.{EM} CSR Cindy Godleski6/14/12:PMUser [email protected](15303) Encore Tickets- Md6/14/9:AMUser Enteredcust called fedex and had ticks shipped back to sender{EM} CSR Sharon Jensen6/14/9:AMUser Enteredcust called- lives in NM- wanted ticks for NM not NC- belives the site jumped him to the wrong state- wants to swap out for the correct state- T&P mentioned- honestly he wants only to swap out- called fedex and had ticks shipped back to sender{EM} CSR Sharon Jensen6/14/9:AMCustomer ServiceViewed order because the customer called.{EM} CSR Sharon Jensen6/14/8:AMUser Enteredcustomer called asking for order to be cancelled as he placed order for incorrect location after receiving email stating ASFexplained t&p to customer, website is intermediary and we do not list, price, or ship tickets to him, and website would switch locations on him suggested contacting seller to check if there is anything they can do no guarantees but if not suggested customer resellcustomer stated he did not place order w/ seller placed order w/ website and we need to handle for him explained we do not charge card nothing we can do once orders go throughcustomer demanded to speak to manager, when beginning to skype manager customer disconnected call.{EM} CSR Danielle Comer6/14/8:AMCustomer ServiceViewed order because the customer called.{EM} CSR Danielle Comer6/14/8:AMUser EnteredCustomer claims he ordered tickets for New Mexico, AlbuqueruieSent email with copy of order details expalining he ordered wron tickets and ASF.{EM} CSR Cindy Godleski6/14/8:AMCustomer ServiceViewed order because the customer emailed.{EM} CSR Cindy Godleski6/14/8:AMCustomer ServiceViewed order because the customer emailed.{EM} CSR Cindy Godleski6/13/11:PMShippingShipment picked up Jun 13, Tracking Number: 783335067671amazon shipping status alerter6/13/10:PMRetail CustomerThis is the wrong concertI wanted the tickets for the July show in Albuquerque.TicketTracker6/11/3:PMShippingLabel CreatedFedExTracking Number: [email protected]/11/12:PMOrder ManagementStatus updated to [email protected]/11/12:PMPAYwareConnectTransaction ID: Type: COMPLETION Result: CAPTURED CVVResponse: none AVS Response: none Amount: 265.006/11/12:PMPAYwareConnectTransaction ID: Type: PREAUTH Result: APPROVED CVVResponse: CVVMatch AVS Response: Exact match, digit zip Amount: 265.00Checkout If anything this complaint should be with the Site he purchased from not Encore TicketsBest,Tariq Abuelhawa Encore TicketsVP of Operations

Again when you purchase with "*** ***" you're in agreement with themWe just filled and charged you for the order that came through "*** ***s" siteWe did everything we were suppose to do hereIf you felt that *** *** site was wrong than you have to take it up with themAll we are is the owners of the inventory and the order shows you purchased our tickets using their site at the *** *** ***Encore is not responsible to make sure correct tickets were ordered or for a faulty site if that is even the caseThese sites are very accurate and if this was the case I'm sure "*** ***" would have several issues with this

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Encore is incorrect in its analysis of the contractual issues involved. Nonetheless, *** has agreed to refund my money. Provided I receive payment from ***, this matter will be closed. If payment is not received, the matter will remain open until resolved through additional/other means
Regards,
*** ***

We at Encore Tickets sell on multiple sites / ticket exchanges "*** ***" is one of several sites owned and operated by *** ***We in no way shape or form advertise on sites to sell our tickets but we do export our listings to those sitesOur listing was always for the *** *** *** in
North CarolinaClient may have just made an error in purchasingThe issue is *** *** is very strict and all their sales are finalWe didn't sell these they didWe were just the filling brokerOften the send clients to us to resolve issues but all we can do is refund the amount that was paid to encore not the total amount with fee's includedMost of the time clients are not okay with thatIf *** *** had agreed to refund we would have been happy toWhen you purchase tickets through their site you're in agreement with "*** ***" not the owner of the seats just like if it were *** or *** Resell. Order clearly shows it was at the venue we listed at from the minute it came inBelow is all the notes between client and *** ***They mention to him "ASF" All sales final several timesYou'll noticed they even say sale is with the "website" its not with EncoreSo in no way shape or form is this Encore Tickets mistakeIf client happens to be right and it was a website glitch we can't prove that it not being our site or issue he'd have to get *** *** to agree. 6/15/1:PMUser Enteredcustomer called claiming previous rep hung up on him, per previous reps notes again advised customer the website would not switch locations on him and ASFcustomer asked for this in writing, informed manager IM of call per IM Peggy Lawson emailed this information to him morning of 6/at 8:explained this to customer, customer asked for additional email to be sent stating this 1st email from Peggy should be sufficient- email states ASF as we have been telling him over the phone numerous timescustomer asked if possible to record convo stating this, explained call center in dual consent state and we do not consent to being recordedcustomer stated will dispute with cc company, has not received the tickets and may sue our company for the money he lost(customer stated has previously had issues w/ other companies and requested numerous times to note that all emails and notes be kept on file for him){EM} CSR Danielle Comer6/15/12:PMCustomer ServiceViewed order because the customer called.{EM} CSR Danielle Comer6/15/12:PMUser EnteredCustomer rec email from Peggy stating that he would have to call customer serv about order errorCustomer explained that he would want to talk to a manager about the orde since it was explained that all sales were finalSkpyed ismarie and let customer know he's been advised on several occasions that this is a final sale and there's nothing that we can do & that he is the only customer that has had this issuewe use the same site internally & have never had the event location "switched"There is nothing we can offer him as an optionCustomer became upset and disconnected.{EM} CSR Deana Delaire6/15/12:PMCustomer ServiceViewed order because the customer called.{EM} CSR Deana Delaire6/15/9:AMUser [email protected](15303) Encore Tickets- Md6/15/9:AMUser [email protected](15303) Encore Tickets- Md6/15/9:AMUser [email protected](15303) Encore Tickets- Md6/15/9:AMUser [email protected](15303) Encore Tickets- Md6/15/9:AMUser EnteredHi this is Mike at Encore TicketsThis client seems to think there was a problem with the map for the event that he bought the tickets onHe most likely just screwed up and made a mistake and is trying to blame it on *** instead of just admitting that he bought the wrong concert accidentallyEither way, Encore has done nothing wrong with regards to listing or selling these tickets through TNDCan you please stop advising him to call us for a refund? We have followed TND's terms and policies that all sales are final, so if there truly is a problem with the venue map as the venue claims, this issue needs to be reconciled between TND and Steve ArmstrongWe have nothing more to offer TND regarding this matterThank you for [email protected](15303) Encore Tickets- Md6/15/8:AMUser EnteredCustomer emailed: Peggy,I called Encore to let them know of the error with ***’s websiteEncore said that I need to seek refund from you, not themI used your interactive map to purchase the tickets and it was clearly an error with your mapWhen I received the email showing the information you’ve copied below, I called you immediately to let you know that the venue was incorrectPlease advise when refunding my money.Thanks,SteveSent email advising to call in.{EM} CSR Cindy Godleski6/15/8:AMCustomer ServiceViewed order because the customer emailed.{EM} CSR Cindy Godleski6/14/12:PMUser [email protected](15303) Encore Tickets- Md6/14/9:AMUser Enteredcust called fedex and had ticks shipped back to sender{EM} CSR Sharon Jensen6/14/9:AMUser Enteredcust called- lives in NM- wanted ticks for NM not NC- belives the site jumped him to the wrong state- wants to swap out for the correct state- T&P mentioned- honestly he wants only to swap out- called fedex and had ticks shipped back to sender{EM} CSR Sharon Jensen6/14/9:AMCustomer ServiceViewed order because the customer called.{EM} CSR Sharon Jensen6/14/8:AMUser Enteredcustomer called asking for order to be cancelled as he placed order for incorrect location after receiving email stating ASFexplained t&p to customer, website is intermediary and we do not list, price, or ship tickets to him, and website would switch locations on him suggested contacting seller to check if there is anything they can do no guarantees but if not suggested customer resellcustomer stated he did not place order w/ seller placed order w/ website and we need to handle for him explained we do not charge card nothing we can do once orders go throughcustomer demanded to speak to manager, when beginning to skype manager customer disconnected call.{EM} CSR Danielle Comer6/14/8:AMCustomer ServiceViewed order because the customer called.{EM} CSR Danielle Comer6/14/8:AMUser EnteredCustomer claims he ordered tickets for New Mexico, AlbuqueruieSent email with copy of order details expalining he ordered wron tickets and ASF.{EM} CSR Cindy Godleski6/14/8:AMCustomer ServiceViewed order because the customer emailed.{EM} CSR Cindy Godleski6/14/8:AMCustomer ServiceViewed order because the customer emailed.{EM} CSR Cindy Godleski6/13/11:PMShippingShipment picked up Jun 13, Tracking Number: 783335067671amazon shipping status alerter6/13/10:PMRetail CustomerThis is the wrong concertI wanted the tickets for the July show in Albuquerque.TicketTracker6/11/3:PMShippingLabel CreatedFedExTracking Number: [email protected]/11/12:PMOrder ManagementStatus updated to [email protected]/11/12:PMPAYwareConnectTransaction ID: Type: COMPLETION Result: CAPTURED CVVResponse: none AVS Response: none Amount: 265.006/11/12:PMPAYwareConnectTransaction ID: Type: PREAUTH Result: APPROVED CVVResponse: CVVMatch AVS Response: Exact match, digit zip Amount: 265.00Checkout If anything this complaint should be with the Site he purchased from not Encore Tickets. Best,Tariq Abuelhawa Encore TicketsVP of Operations