Laila's Design, Fashion & Bridal

Again when you purchase with "[redacted]" you're in agreement with them. We just filled and charged you for the order that came through "[redacted]s" site. We did everything we were suppose to do here. If you felt that [redacted] site was wrong than you have to take it up with them. All we are is the owners of the inventory and the order shows you purchased our tickets using their site at the [redacted]. Encore is not responsible to make sure correct tickets were ordered or for a faulty site if that is even the case. These sites are very accurate and if this was the case I'm sure "[redacted]" would have several issues with this.

We at Encore Tickets sell on multiple sites / ticket exchanges "[redacted]" is one of several sites owned and operated by [redacted]. We in no way shape or form advertise on sites to sell our tickets but we do export our listings to those sites. Our listing was always for the [redacted] in...

North Carolina. Client may have just made an error in purchasing. The issue is [redacted] is very strict and all their sales are final. We didn't sell these they did. We were just the filling broker. Often the send clients to us to resolve issues but all we can do is refund the amount that was paid to encore not the total amount with fee's included. Most of the time clients are not okay with that. If [redacted] had agreed to refund we would have been happy to. When you purchase tickets through their site you're in agreement with "[redacted]" not the owner of the seats just like if it were [redacted] or [redacted] Resell. Order clearly shows it was at the venue we listed at from the minute it came in. Below is all the notes between client and [redacted]. They mention to him "ASF" All sales final several times. You'll noticed they even say sale is with the "website" its not with Encore. So in no way shape or form is this Encore Tickets mistake. If client happens to be right and it was a website glitch we can't prove that it not being our site or issue he'd have to get [redacted] to agree.  6/15/2016 1:36 PMUser Enteredcustomer called claiming previous rep hung up on him, per previous reps notes again advised customer the website would not switch locations on him and ASF. customer asked for this in writing, informed manager IM of call per IM Peggy Lawson emailed this information to him morning of 6/14 at 8:25. explained this to customer, customer asked for additional email to be sent stating this 1st email from Peggy should be sufficient- email states ASF as we have been telling him over the phone numerous times. customer asked if possible to record convo stating this, explained call center in dual consent state and we do not consent to being recorded. customer stated will dispute with cc company, has not received the tickets and may sue our company for the money he lost. (customer stated has previously had issues w/ other companies and requested numerous times to note that all emails and notes be kept on file for him){EM} CSR Danielle Comer6/15/2016 12:51 PMCustomer ServiceViewed order because the customer called.{EM} CSR Danielle Comer6/15/2016 12:49 PMUser EnteredCustomer rec email from Peggy stating that he would have to call customer serv about order error. Customer explained that he would want to talk to a manager about the orde since it was explained that all sales were final. Skpyed ismarie and let customer know he's been advised on several occasions that this is a final sale and there's nothing that we can do & that he is the only customer that has had this issue. we use the same site internally & have never had the event location "switched". There is nothing we can offer him as an option. Customer became upset and disconnected.{EM} CSR Deana Delaire6/15/2016 12:38 PMCustomer ServiceViewed order because the customer called.{EM} CSR Deana Delaire6/15/2016 9:06 AMUser [email protected](15303) Encore Tickets- Md6/15/2016 9:04 AMUser [email protected](15303) Encore Tickets- Md6/15/2016 9:04 AMUser [email protected](15303) Encore Tickets- Md6/15/2016 9:04 AMUser [email protected](15303) Encore Tickets- Md6/15/2016 9:01 AMUser EnteredHi this is Mike at Encore Tickets. This client seems to think there was a problem with the map for the event that he bought the tickets on. He most likely just screwed up and made a mistake and is trying to blame it on [redacted] instead of just admitting that he bought the wrong concert accidentally. Either way, Encore has done nothing wrong with regards to listing or selling these tickets through TND. Can you please stop advising him to call us for a refund? We have followed TND's terms and policies that all sales are final, so if there truly is a problem with the venue map as the venue claims, this issue needs to be reconciled between TND and Steve Armstrong. We have nothing more to offer TND regarding this matter. Thank you for [email protected](15303) Encore Tickets- Md6/15/2016 8:35 AMUser EnteredCustomer emailed: Peggy,I called Encore to let them know of the error with [redacted]’s website. Encore said that I need to seek refund from you, not them. I used your interactive map to purchase the tickets and it was clearly an error with your map. When I received the email showing the information you’ve copied below, I called you immediately to let you know that the venue was incorrect. Please advise when refunding my money.Thanks,Steve360 Sent email advising to call in.{EM} CSR Cindy Godleski6/15/2016 8:32 AMCustomer ServiceViewed order because the customer emailed.{EM} CSR Cindy Godleski6/14/2016 12:40 PMUser [email protected](15303) Encore Tickets- Md6/14/2016 9:24 AMUser Enteredcust called fedex and had ticks shipped back to sender{EM} CSR Sharon Jensen6/14/2016 9:23 AMUser Enteredcust called- lives in NM- wanted ticks for NM not NC- belives the site jumped him to the wrong state- wants to swap out for the correct state- T&P mentioned- honestly he wants only to swap out- called fedex and had ticks shipped back to sender{EM} CSR Sharon Jensen6/14/2016 9:01 AMCustomer ServiceViewed order because the customer called.{EM} CSR Sharon Jensen6/14/2016 8:58 AMUser Enteredcustomer called asking for order to be cancelled as he placed order for incorrect location after receiving email stating ASF. explained t&p to customer, website is intermediary and we do not list, price, or ship tickets to him, and website would switch locations on him suggested contacting seller to check if there is anything they can do no guarantees but if not suggested customer resell. customer stated he did not place order w/ seller placed order w/ website and we need to handle for him explained we do not charge card nothing we can do once orders go through. customer demanded to speak to manager, when beginning to skype manager customer disconnected call.{EM} CSR Danielle Comer6/14/2016 8:44 AMCustomer ServiceViewed order because the customer called.{EM} CSR Danielle Comer6/14/2016 8:25 AMUser EnteredCustomer claims he ordered tickets for New Mexico, Albuqueruie. Sent email with copy of order details expalining he ordered wron tickets and ASF.{EM} CSR Cindy Godleski6/14/2016 8:23 AMCustomer ServiceViewed order because the customer emailed.{EM} CSR Cindy Godleski6/14/2016 8:22 AMCustomer ServiceViewed order because the customer emailed.{EM} CSR Cindy Godleski6/13/2016 11:58 PMShippingShipment picked up Jun 13, 2016. Tracking Number: 783335067671amazon shipping status alerter6/13/2016 10:39 PMRetail CustomerThis is the wrong concert. I wanted the tickets for the July show in Albuquerque.TicketTracker6/11/2016 3:30 PMShippingLabel Created. FedEx. Tracking Number: [email protected]/11/2016 12:28 PMOrder ManagementStatus updated to [email protected]/11/2016 12:26 PMPAYwareConnectTransaction ID: 1564282479 Type: COMPLETION Result: CAPTURED CVV2 Response: none AVS Response: none Amount: 265.006/11/2016 12:26 PMPAYwareConnectTransaction ID: 1564282479 Type: PREAUTH Result: APPROVED CVV2 Response: CVV2 Match AVS Response: Exact match, 5 digit zip Amount: 265.00Checkout If anything this complaint should be with the Site he purchased from not Encore Tickets. Best,Tariq Abuelhawa Encore TicketsVP of Operations