Lajolla Terrace Apartments

Good morning [redacted] , here is some documents to support the allegation the [redacted] is accusing us of, *His last signed contract*Some copies of lease violations and non renewal letter*Proof of the renewal letter*other residents renewal letter*My statement The reason I decide not to renewal his contract is because he doesn't want pay month a month fee (he has a balance over $1000) and market rent according his old contract, he has more then lease violations on file and continue breaking his lease on paragraph number 20th, we have a lot issues with this resident and we can accept more insult and no respectIf you have any questions please feel free to call mePlease see attachments

To whom it may concern, [redacted] ***, the management company for La Jolla Terrace, takes pride in in their apartment communities and in providing our residents with exceptional customer serviceWe have only received service request from this resident about his/her toilet issues, and our maintenance technician has gone to check it but everything seems to be working fineIn regards to the cable situation, the apartment is cable ready, which means, the cable outlets were installed by the previous management companyCable service is different to satellite tv, as there are no modifications or attachments to be made to the building; however, this particular tenant is trying to have a satellite antenna/dish installed in his unitThere is a satellite addendum signed by the tenant which states that the installation has to be approved by the manager and where the tenant agrees to pay a $satellite deposit, additional to the security deposit; prior to the installation, the technician must contact the office to be given permission and for instructions on where to install the antenna/dish and where it is not allowed to install itWe do not have records of any satellite deposits made by this tenant to the previous management company, if it was waived for any reason, that's a decision that the previous management made, and the agreement may have been verbally, as we do not have any written records of that eitherWe as the new management company, have our own policies and rules, and we reserve our right to charge any deposits or fees that are associated with the installation of any satellite dish or antenna to this or any other tenant, as stated on their lease agreementWe strictly adhere to the fair housing laws and do not make any exceptions, nor do we have any preferences for any tenants, we treat everyone fairlyIf the tenant is not happy and wishes to move out before the end of their lease, they are required to pay a reletting charge plus other fees for breaking their lease, and the security deposit will not be refundable, however that will not affect their rental history or credit (unless there are damages to the unit)If tenant moves out without paying the reletting charge or any other fees, there will be penalties and the consequences will be reflected on their credit and rental history.Thanks!

We received the tenant's complaint and addressed it not only once but a few timesWhen our maintenance tech went to check it, he said there is nothing wrong in that apartment, the only thing might be the water heater that is to old but it works fine, some equipment might be old but it works
normally; the rest of the units in the property has the same equipmentFor the record, one of the times our maintenance tech went to check the heater in this unit the temperature was set to degrees, and when it is set at such extreme temperature, it would never cut off, we even have a picture of the thermostat to prove thisWe haven't had any complaints from other tenants in regards to thisAt the end of the day it all comes down to the usage of every unitIf there were something wrong which was causing issues with the consumption of electricity we wouldn't hesitate in fixing it, however this doesn't seem to be the caseWe will not be able to reimburse any amount for the utility bills that are consumed by the tenant.Thanks!

Good morning [redacted], here is some documents to support the allegation the [redacted] is accusing us of, *His last signed  contract*Some copies of lease violations and non renewal letter*Proof of the renewal letter*other residents renewal letter*My statement The reason I decide not...

to renewal his contract is because he doesn't want pay month a month fee (he has a balance over $1000) and market rent according his old contract, he has more then 5 lease violations on file and continue breaking his lease on paragraph number 20th, we have a lot issues with this resident and we can accept more insult and no respect. If you have any questions please feel free to call mePlease see attachments

To whom it may concern,     [redacted], the management company for La Jolla Terrace, takes pride in in their apartment communities and in providing our residents with exceptional customer service. We have only received service request from this resident about his/her...

toilet issues, and our maintenance technician has gone to check it but everything seems to be working fine. In regards to the cable situation, the apartment is cable ready, which means, the cable outlets were installed by the previous management company. Cable service is different to satellite tv, as there are no modifications or attachments to be made to the building; however, this particular tenant is trying to have a satellite antenna/dish installed in his unit. There is a satellite addendum signed by the tenant which states that the installation has to be approved by the manager and where the tenant agrees to pay a $250 satellite deposit, additional to the security deposit; prior to the installation, the technician must contact the office to be given permission and for instructions on where to install the antenna/dish and where it is not allowed to install it. We do not have records of any satellite deposits made by this tenant to the previous management company, if it was waived for any reason, that's a decision that the previous management made, and the agreement may have been verbally, as we do not have any written records of that either. We as the new management company, have our own policies and rules, and we reserve our right to charge any deposits or fees that are associated with the installation of any satellite dish or antenna to this or any other tenant, as stated on their lease agreement. We strictly adhere to the fair housing laws and do not make any exceptions, nor do we have any preferences for any tenants, we treat everyone fairly. If the tenant is not happy and wishes to move out before the end of their lease, they are required to pay a reletting charge plus other fees for breaking their lease, and the security deposit will not be refundable, however that will not affect their rental history or credit (unless there are damages to the unit). If tenant moves out without paying the reletting charge or any other fees, there will be penalties and the consequences will be reflected on their credit and rental history.Thanks!

Complaint: [redacted]
I am rejecting this response because:
I have personal property damage due to the flooding that my insurance will not cover because it has happened more than once. I understand it's new management and I been complaining for months about the flooding and damage. It has happened 3 times. Thanks for the fixing some of the apartment damages. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I have addressed this issue with LaJolla Terrace almost on a monthly bases since I've been with LaJolla Terrace since I moved into this apartment building and got my first utility bill I have addressed this problem with LaJolla Terrace and the office staff that is there now is  the 3rd owner of LaJolla Terrace since I moved in July 2014, but if they took notes and tried to correct the problem you should see notes in my file starting with my first $300.00 + energy bill August 2014. And I don't set my thermostate to 86 I believe the thermostat was set to 86 and then the picture was taken. I lived in Michigan all my life until March of 2014 in  - negative degree weather and didn't set my thermostat to 86. The latest information I gave you on March 11, 2017 was what TXU and Oncor told me to have the maintenance check the Heater Arm, I called  the apartment office on 3/16/17 and spoke with the lady in the office and she told me no one has been out to check the heater arm yet, I told her my daughter is always home. The only real outcome I would like is for the problem to be corrected I don't want to continue paying 300-400 dollar electric bills. My current bill is $366.00 I just want the problem corrected, and honestly if any of you was paying 300-400 dollars for an 860 square foot apartment you would be upset also. I hardly every turn my heat or air on. And I can produce the consumption report from TXU and my previous supplier Reliant, because I've been afraid the bill would be higher, obviously in colder temperature just like  you would I turned my heat or I'm paying for it, why shouldn't I be able to use it if needed. I haven't even got a washer and dryer because I'm afraid of what the bill would go up to. I just want the problem to be taken seriously. I have checked with other people in my unit and no other person bill is as high as mine and it's been this way since I moved in.

To whom this may concern:As stated on the response to an earlier complaint, La Jolla Terrace is now under new management and ownership. Any written agreements made with the previous management/ownership were not in the resident's file, nor was it reflected on the delinquency notes we got from them,...

so as the new company took over, we had the right and obligation of sending notices to all delinquent tenants. Once the tenant came in the office and communicated with the new staff, we were able to sign a new payment agreement.In regards to the repairs in the tenant's unit, we are working on it already. We do not assume any responsibility for what was or wasn't done to the unit before we took over, neither do we not assume responsibility for what happen to the vehicle this tenant is claiming was damaged while parked inside the property, especially if all of this happened under the former management/ownership.At this moment we will not be able to let the tenant our of the lease contract, as it is not expired yet. If tenant wishes to move out before the lease ends, tenant is required to provide a written notice and pay any fees that may apply for breaking the contract.Thanks!-- [redacted]Regional Property Manager