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Lake Area Flooring, Inc.

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Lake Area Flooring, Inc. Reviews (1)

We visited Lake Area Flooring in Mid-November 2015 looking at flooring for an upcoming bathroom remodel. We purchased flooring and scheduled installation through them for December 28, 2015, putting a deposit of 1/2 of total cost and paid up front.
We asked them if it would be an issue with installation during the Holidays and were assured many times this would work out perfect.

Well, below is a list of things we encountered with Lake Area Flooring and will never do business with them again because of it.....

* Ordered flooring in November; 1/2 deposit paid, installation on 12/28
* Set up time for measuring bathroom, Lake Area Flooring did not show up
* We had to call them 2-days later to find our why they did not show.....they did not call us to let us know or to reschedule.
* Asked for a follow-up call from Lake Area Flooring to confirm installation two weeks prior, never received
* Lake Area Flooring ordered product only one week prior to installation
* We left a messages (3) times before/after Christmas for update on installer arrival time, never heard a response.
* Installer arrives on installation day to inform us the flooring we ordered hasn't arrived, Lake Area Flooring never contacted us to tell us there was an issue.
* We called Lake Area Flooring, and they told us they couldn't find the truck
* Why wasn't the product ordered earlier than a week before installation, especially during the holidays? We paid 50% down on purchase 6 weeks prior.
*Our bathroom was gutted due to remodeling, took day off for installation, and now we need to reschedule
* The truck was not due until 12/28 until 6p, thus delaying installation another day
* Installer said he would be here @ 7am the next morning for the installation. The installer did not show up until mid-morning.

* Lack of professionalism, lack of communication with customer, and failure to commitment. We will never do business with Lake Area Flooring again and would not recommend this business to anyone.

Only positive in the whole experience was the installer.......he did an good job and had to take the brunt of the feedback for the company when he had nothing to do with the problem.

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Address: 1829 Buerkle Rd, Saint Paul, Minnesota, United States, 55110-5246

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