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Lake Boone Cleaners

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Lake Boone Cleaners Reviews (2)

Dry-cleaner decided to up-charge my order (2 shirts) w/out notifying me in advance.5/28/14 - I dropped of a dry-cleaning order, was given a receipt w/balance due $36.94. This order included 4 shirts to be laundered for $1.90 each.5/30 - upon picking up the order, the dry-cleaner up-charged the order for 2 shirts. They re-classified them as blouses (they are in fact men's shirts) at a cost of $4.50 each, resulting in a tidy up-charge of $2.60 for 2 of my shirts.This company lured me into their business thinking I would be charged $1.90 for each shirt, then more than doubled the price after I left for half my shirt order. Then, they would not surrender my clothes back to me unless I paid the up-charge. This is an UNFAIR business practice. They must honor their stated prices upon dropping clothing off for their dry-cleaning service. I discussed this w/several people where I work and to my chagrin, 2 of my co-workers experienced this same practice. This business is lying to their customers because they know they will pay the up-charge to get their clothing back. I am owed a refund $5.56 (including tax).I also feel this company should be forced to honor the original prices stated in the receipt, upon drop off. Desired SettlementRefund - $5.56Business Response Manshirt $1.90Brouse $4.50She dropped some shirts.But 2 of them are brouses.I edited the price.The difference is $5.56.There is no problem.Thank you.Consumer Response I am not satisfied with the response. This company essentially tricked me and I do not think consumers should have to pay for their deceptive ways. I have copies of the receipts and would appreciate a call from a Revdex.com representative. This drycleaner is luring customers into their store under the understanding their services will cost one price, only to have to pay a higher price to get their clothing back. This IS NOT RIGHT and they need to stop this practice or be put out of business.

Cleaners laundered instead of dry cleaned a custom king bedspread $800) and refuses to compensate us for their error.On January 31, 2014 or February 1, 2014, my wife took a king custom made bedspread that cost $800 to Lake Boone Cleaners, 2508 Wycliff Road, Raleigh, NC 27607 with clear instructions to dry clean. A young adult man in his 20s took the bedspread. My wife picked it up on February 5, 2014. When she took it home and placed it on the bed, she saw that the sheen was gone and that it had shrunk significantly. When she took it back, they admitted they had laundered it and did not dry clean it. The cleaners acknowledged that it shrank. The cleaners accused us of sweating on the bedspread which caused it to shrink; this is absurd since we remove it from the bed every night. They refused to compensate us in any way for their error and were very belligerent in discussing the issue.We expect to be compensated for the error to which they admitted.Thank you-[redacted]Desired SettlementWe expect them to pay for the bedspread to be replaced. It cost $808 when it was made in November, 2011.Business Response Good afternoon.We had a good result.Thank you.[redacted]

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Description: Dry Cleaners, Shoe Repair Stores

Address: 2525 Fairview Rd, Raleigh, North Carolina, United States, 27608-1327

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