I personally spoke with the consumer this morning and I reviewed with him the results of my research There appears to be inconsistency in what various offices of the DMV will accept for the type of collateral provided for registration He was unaware that the collateral had been registered which it has The local DMV office told us that they would accept less information as the collateral was not to be on the highway but parked, but the type of registration obtained would not provide for the issuance of tags of any kind He received conflicting information from his DMV office.When I ended my conversation with him he was satisfied with the title issue.We are researching further the personnel complaint and I assured that we would address that.He indicated that the matter was closed [redacted] President/CEO
We would like to respond to the member's request but our process is clear A wet signature is required for account closureUpon receipt of the same, we will process the requestRespectfully, [redacted] ***President and Chief Executive Officer
Complaint: [redacted] I am rejecting this response because: AFFCU accepted an electronic signature from me to open my accounts So AFFCU should accept either an electronic method for account closure Requiring a "wet" signature is ridiculous Please show that I was ultimately dissatisfied with business's response Regards, [redacted]
The member now states that he never had an account with us He claims to have secured the services of legal counsel and we have been unable to verify the authenticity of the identity of the individual from whom he claims to have secured legal services Due to our potential referral of this matter to law enforcement agencies, we are unable to comment further on this complaint Respectfully, [redacted] President/CEO
Complaint: [redacted] I am rejecting this response because: I submitted identity documentation (in 2015), and I have corroborating emails In addition, I passed multiple identity-verification checks (by successfully answering numerous questions derived from CRA databases)At this time, I'm demanding that my accounts be closed, and that a check for the balances (totaling $1k) be sent to my [redacted] address (That's the same address that AFFCU has on file, and the same address that's on my California driver's license)Regards, [redacted]
I personally spoke with the consumer this morning and I reviewed with him the results of my research There appears to be inconsistency in what various offices of the DMV will accept for the type of collateral provided for registration He was unaware that the collateral had been registered which it has The local DMV office told us that they would accept less information as the collateral was not to be on the highway but parked, but the type of registration obtained would not provide for the issuance of tags of any kind He received conflicting information from his DMV office.When I ended my conversation with him he was satisfied with the title issue.We are researching further the personnel complaint and I assured that we would address that.He indicated that the matter was closed [redacted] President/CEO
We would like to respond to the member's request but our process is clear A wet signature is required for account closureUpon receipt of the same, we will process the requestRespectfully, [redacted] ***President and Chief Executive Officer
Complaint: [redacted] I am rejecting this response because: AFFCU accepted an electronic signature from me to open my accounts So AFFCU should accept either an electronic method for account closure Requiring a "wet" signature is ridiculous Please show that I was ultimately dissatisfied with business's response Regards, [redacted]
The member now states that he never had an account with us He claims to have secured the services of legal counsel and we have been unable to verify the authenticity of the identity of the individual from whom he claims to have secured legal services Due to our potential referral of this matter to law enforcement agencies, we are unable to comment further on this complaint Respectfully, [redacted] President/CEO
Complaint: [redacted] I am rejecting this response because: I submitted identity documentation (in 2015), and I have corroborating emails In addition, I passed multiple identity-verification checks (by successfully answering numerous questions derived from CRA databases)At this time, I'm demanding that my accounts be closed, and that a check for the balances (totaling $1k) be sent to my [redacted] address (That's the same address that AFFCU has on file, and the same address that's on my California driver's license)Regards, [redacted]
We have spoken with the member There was a misunderstanding We have refunded the fee and apologized [redacted] President/CEO
Complaint: [redacted] I am rejecting this response because: They have not proivded me requested documents a request by law Regards, [redacted]