Lake Carpet & Mattress

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will remove the complaint when I receive my refundThough the company stated I have received it, I have not and I was told yesterday, November 2, that it was in process of being mailedThis issue will be resolved when I receive my fundsThe complaint stands Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Our carpeting started wearing out at just yearNever were we told about traffic patternsWe were told that the carpeting would last for at least yearsWe feel that we were sold an inferior productWe do not have the money to replace itWe need to be compensated It looks terrible We feel like we have been duped, and that is not a good feelingWe are both senior citizens and feel that we have been lied to Regards, [redacted]

Response taken over the phone on 8/18/at 11:30AM by Revdex.com staff (**) Michael Rochford called to address the complaint filed by the consumer as he was perplexed as to why the complaint was filedMrRochford explained the consumer had an independent inspector out to the home and the consumers claim to replace the carpet was denied based on wear and tear which is not covered under any warrantyBusiness has attached inspection report

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action will resolve my complaint once the action has been completed fullyThere have been multiple attempts receive the refund and until the monies show as refunded, this matter should not be considered resolvedThis has been a ongoing investigation and should been sought until the end by the Revdex.com Regards, [redacted]

To Revdex.com,Our records show that [redacted] was charged only times at $eachTwo of the three charges were automatically voided by our system and those funds were never received by usThe bank unfortunately had a pending hold on his account for the two voided transactionsAll voided transaction funds have been returned to himI reached out to [redacted] and left him a message with this information and to call me with any questionsOur understanding is that the issue below has been resolvedPlease let us know if there is anything else we can do to help.Thanks,Mike C***ExtremeTix, Inc

Response taken over the phone on 8/18/at 11:30AM by Revdex.com staff (**) Michael Rochford called to address the complaint filed by the consumer as he was perplexed as to why the complaint was filedMrRochford explained the consumer had an independent inspector out to the home and the consumers
claim to replace the carpet was denied based on wear and tear which is not covered under any warranty. Business has attached inspection report

We have contacted this customer and offered a full refund on behalf of our client *** The customer has already initiated a chargeback with her credit card provider Once this is resolved and the chargback process removed we will issue the full refund We cannot process a
refund while a chargeback is in process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Our carpeting started wearing out at just yearNever were we told about traffic patternsWe were told that the carpeting would last for at least yearsWe feel that we were sold an inferior productWe do not have the money to replace itWe need to be compensated. It looks terrible. We feel like we have been duped, and that is not a good feelingWe are both senior citizens and feel that we have been lied to
Regards,
*** ***

This issue has been resolved and the customer has been refunded (on 10/19/2015) per the Management of the *** *** ***Please contact us should you have any questions.###-###-####ExtremeTix, Customer Support

To Revdex.com,Our records show that [redacted] was charged only 3 times at $67.50 each. Two of the three charges were automatically voided by our system and those funds were never received by us. The bank unfortunately had a pending hold on his account for the two voided transactions. All...

voided transaction funds have been returned to him. I reached out to [redacted] and left him a message with this information and to call me with any questions. Our understanding is that the issue below has been resolved. Please let us know if there is anything else we can do to help.Thanks,Mike C[redacted]ExtremeTix, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this proposed action would not resolve my complaint.   I will remove the complaint when I receive my refund. Though the company stated I have received it, I have not and I was told yesterday, November 2, 2016 that it was in process of being mailed. This issue will be resolved when I receive my funds. The complaint stands.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I am thoroughly not satisfied with the response.  While I understand that the charges incurred have been refunded, it is unacceptable for a company to hold the funds as acknowledged by the representative of ExtremeTix.  The [redacted] and payment processing are unclear and the [redacted] prompted a decline message over some very specific address discrepancies that would not be common place with most [redacted]( (or any type of payment transaction that declines a transaction).  Unknowingly, we attempted to correct the address discrepancy and resubmit in order to purchase tickets.  The [redacted] told us that the information submitted was wrong and to correct in order to purchase.  It is 100% unacceptable to have a [redacted] with payment processing that will hold funds on a declined transaction.  Especially with an payment processing screen that is unclear and not up to date with modern websites or payment processing.  It is very important for other consumers to be aware of their faulty [redacted] before attempting to purchase any tickets through this company.  This companies antiquated operating procedures have cost us both having the money withheld as well as an overdraft charge for another transaction on a tightly budgeted account we were unaware of.  While I am sure the hosts of the [redacted] were shopping for a cheap and relevant option to deal with online bookings for tickets, it is evident that this company has no interest in technology or protection of their customers.  A message to those who run the [redacted] you get what you pay for.  I will advocate to my peers to never purchase online tickets through your affiliate.
Regards,

We have contacted the customer as issued a full refund to her card.  So this is FULLY resolved.Let me know if you have any additional questions. Regards,Tony [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action will resolve my complaint once the action has been completed fully. There have been multiple attempts receive the refund and until the monies show as refunded, this matter should not be considered resolved. This has been a ongoing investigation and should been sought until the end by the Revdex.com. 
Regards,
  [redacted]

We have issued a complete refund.  We have contacted the customer and they have received the refund check.This item is resolved.Thank you.Tony [redacted]

Response taken over the phone on 8/18/2015 at 11:30AM by Revdex.com staff (**) Michael Rochford called to address the complaint filed by the consumer as he was perplexed as to why the complaint was filed. Mr. Rochford explained the consumer had an independent inspector out to the home and the consumers...

claim to replace the carpet was denied based on normal wear and tear which is not covered under any warranty. Business has attached inspection report.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Our carpeting started wearing out at just 1 year. Never were we told about traffic patterns. We were told that the carpeting would last for at least 15 years. We feel that we were sold an inferior product. We do not have the money to replace it. We need to be compensated.  It looks terrible.  We feel like we have been duped, and that is not a good feeling. We are both senior citizens and feel that we have been lied to.

Regards,
[redacted]