Lake Country Hearth & Leisure

We're sorry to hear that you've had "wear and tear" damage to your vehicle through use No RC Car or Truck is indestructible, but fortunately, all of the products we sell are "hobby grade" and we sell parts to repair them Swapping out parts is usually pretty quick and easy and we are happy to help walk you through that processIt seems that we should have done a better job communicating to you how our return policy worksBasically AMain.com, and the entire RC Hobby industry as a whole, do not offer warranties for vehicles that are damaged through "use"If the product arrives to our customers damaged we certainly will make sure that the problem is resolved quickly without any extra expense to our customersWe do ask that our customers communicate to us about the damage as soon as they receive the item I genuinely apologize for the inconvenience and I will make sure that this specific situation is resolved in a manner that you are satisfied with [redacted] Manager of Customer Service at Amain Performance Hobbies

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Please find the enclosed service report for [redacted] The chimney was sweptfor this customer, we do not clean the ash pit (Door at the bottom of the chimney) as thiscould contain a pickup truck load of ash from over the yearsN.F.P.ANational Fire ProtectionAgency states there should be a layer of ash left in the wood stove after cleaningThey cameinto the shop upset and we explained to them about a cleaningI don't believe she liked thefact their chimney needed work or that we put on the report the chimney was unsafe to burn.We refunded her $as a good jesterHowever since the chimney was swept, no morerefunds will be madeLake Country Hearth & Leisure like to keep our customers happy, asmuch as we canThank you for your time.Robert ***Lake Country Hearth & Leisure

We're sorry to hear that you've had "wear and tear" damage to your vehicle through use.  No RC Car or Truck is indestructible, but fortunately, all of the products we sell are "hobby grade" and...

we sell parts to repair them.  Swapping out parts is usually pretty quick and easy and we are happy to help walk you through that process. It seems that we should have done a better job communicating to you how our return policy works. Basically AMain.com, and the entire RC Hobby industry as a whole, do not offer warranties for vehicles that are damaged through "use". If the product arrives to our customers damaged we certainly will make sure that the problem is resolved quickly without any extra expense to our customers. We do ask that our customers communicate to us about the damage as soon as they receive the item.  I genuinely apologize for the inconvenience and I will make sure that this specific situation is resolved in a manner that you are satisfied with.  [redacted]Manager of Customer Service at Amain Performance Hobbies

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Please find the enclosed service report for [redacted]. The chimney was sweptfor this customer, we do not clean the ash pit (Door at the bottom of the chimney) as thiscould contain a pickup truck load of ash from over the years. N.F.P.A. National Fire ProtectionAgency states there should be a...

layer of ash left in the wood stove after cleaning. They cameinto the shop upset and we explained to them about a cleaning. I don't believe she liked thefact their chimney needed work or that we put on the report the chimney was unsafe to burn.We refunded her $100.00 as a good jester. However since the chimney was swept, no morerefunds will be made. Lake Country Hearth & Leisure like to keep our customers happy, asmuch as we can. Thank you for your time.Robert [redacted]Lake Country Hearth & Leisure

Thank you for the email, we are currently working with the customer on a resolution to this problem.