On Seredni Tire install new [redacted] tires on a [redacted] (almost years old) [redacted] The SUV has miles on itThis vehicle is rugged and capable of off-road conditions We notice that when we saw the way his tires were wearing, /> we recommended alignment ( [redacted] )Not sure if he had been hitting potholes or curvesHe did not want to align it The customer came back the next day and talk to the [redacted] [redacted] could not see any ‘new’ damage and told him to come back and see [redacted] The [redacted] (***) did see crub scruffs, scratches, nicks, chrome loss and pitted wheelsThe customer did point out pervious damage done to his wheels from curbs and ‘other shops’ [redacted] ***, [redacted] could not see or distinguish any new damages to the wheelsSo out of good will/customer satisfaction, [redacted] told the customer we would pay ½ of the cost to repair the wheel On Weds9/24/14, we received a letter from the [redacted] with the customer’s complaint about wanting new wheels from the factoryWe offered him out best solution and he refusedThe wheels are NOT damaged and NOT destroyed They DO NOT need replacing [redacted]
This is in reference to the dispute about the oil change issueWe DID change the oil filteradapter gasketIn order to change the oil filter adapter gasket you have to remove the oil filter.There was a major oil leak at the filter adapterHad we left the original oil filter on it, it wouldhave been dirty with oil build up, but the filter appeared to be newWe do not spray any colorpaint on our filter or drain plugsWe also would not have put bis old oil filter back on the carIcannot answel' for the yellow paint nor the brand name filter on his car; since it was not a brandname that we useOur mechanics offered to bring the car in and try to change the oil but, herefused.In January, when we changed the oil filter adapter, we did address the transmission issue.On the invoice we noted that the trans fluid was topped off and seemed to be slipping andadvised him to go to the dealer or trans shopWe do not repair transmissions; therefore weadvised taking it to someone who doesThere was no charge to him for this service.If we can provide more information to reconcile this, please contact us[redacted] Sincerely,
We recently purchased a car from Elmwood and we were very impressed with the quality of service we receivedThe salesman, (***) was incredibly helpful and went out of his way to provide topnotch service We would recommend this dealership to anyone K & C [redacted]
RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do not agree with ***' story, as it contains many fabrications. An alignment was never verbally recommended or communicated to me. It was simply printed on a receipt after I had paid. I certainly did not refuse it and there is no documentation to support that I refused it. We did speak to [redacted] who acknowledged the damage and even stated that Seredni works with Wheel Wizard who can fix the damage they caused. [redacted] acknowledged the damage and stated that it is hard to mount tires without damaging the rims but refused to help us. I want to make it clear that [redacted] demonstrated the worst customer service I have ever seen. He was absolutely no help and offered nothing. We had to go over his head to the owner [redacted] to receive any type of restitution. [redacted] never said he would pay half, [redacted] offered that. [redacted] also states my wheels suffer from chrome loss which would be difficult considering my wheels do not have one single piece of chrome on them. Again, another fabrication that proves his unethical business practices. My wheels are painted aluminum alloy. It is blatantly obvious Seredni caused the damage, as there are large chunks of wheel missing right under the clip on wheel weights that Seredni placed on my wheels. I have included a wheel repair cost with a company I trust, quoted at $300. I will accept a check from Seredni that totals $150 which is half the cost of wheel repair. Since this is the BEST solution. [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe [redacted] is a copy of my service history with the repair shop It is not a response Please double check the attachment to determine if it is missing additional pages Regards, [redacted] ***
Revdex.com spoke with the techThe work was done as stated and the business has provided the vehicle history indicate what work was done and on what date
On Seredni Tire install new [redacted] tires on a [redacted] (almost years old) [redacted] The SUV has miles on itThis vehicle is rugged and capable of off-road conditions We notice that when we saw the way his tires were wearing, /> we recommended alignment ( [redacted] )Not sure if he had been hitting potholes or curvesHe did not want to align it The customer came back the next day and talk to the [redacted] [redacted] could not see any ‘new’ damage and told him to come back and see [redacted] The [redacted] (***) did see crub scruffs, scratches, nicks, chrome loss and pitted wheelsThe customer did point out pervious damage done to his wheels from curbs and ‘other shops’ [redacted] ***, [redacted] could not see or distinguish any new damages to the wheelsSo out of good will/customer satisfaction, [redacted] told the customer we would pay ½ of the cost to repair the wheel On Weds9/24/14, we received a letter from the [redacted] with the customer’s complaint about wanting new wheels from the factoryWe offered him out best solution and he refusedThe wheels are NOT damaged and NOT destroyed They DO NOT need replacing [redacted]
This is in reference to the dispute about the oil change issueWe DID change the oil filteradapter gasketIn order to change the oil filter adapter gasket you have to remove the oil filter.There was a major oil leak at the filter adapterHad we left the original oil filter on it, it wouldhave been dirty with oil build up, but the filter appeared to be newWe do not spray any colorpaint on our filter or drain plugsWe also would not have put bis old oil filter back on the carIcannot answel' for the yellow paint nor the brand name filter on his car; since it was not a brandname that we useOur mechanics offered to bring the car in and try to change the oil but, herefused.In January, when we changed the oil filter adapter, we did address the transmission issue.On the invoice we noted that the trans fluid was topped off and seemed to be slipping andadvised him to go to the dealer or trans shopWe do not repair transmissions; therefore weadvised taking it to someone who doesThere was no charge to him for this service.If we can provide more information to reconcile this, please contact us[redacted] Sincerely,
We recently purchased a car from Elmwood and we were very impressed with the quality of service we receivedThe salesman, (***) was incredibly helpful and went out of his way to provide topnotch service We would recommend this dealership to anyone K & C [redacted]
RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do not agree with ***' story, as it contains many fabrications. An alignment was never verbally recommended or communicated to me. It was simply printed on a receipt after I had paid. I certainly did not refuse it and there is no documentation to support that I refused it. We did speak to [redacted] who acknowledged the damage and even stated that Seredni works with Wheel Wizard who can fix the damage they caused. [redacted] acknowledged the damage and stated that it is hard to mount tires without damaging the rims but refused to help us. I want to make it clear that [redacted] demonstrated the worst customer service I have ever seen. He was absolutely no help and offered nothing. We had to go over his head to the owner [redacted] to receive any type of restitution. [redacted] never said he would pay half, [redacted] offered that. [redacted] also states my wheels suffer from chrome loss which would be difficult considering my wheels do not have one single piece of chrome on them. Again, another fabrication that proves his unethical business practices. My wheels are painted aluminum alloy. It is blatantly obvious Seredni caused the damage, as there are large chunks of wheel missing right under the clip on wheel weights that Seredni placed on my wheels. I have included a wheel repair cost with a company I trust, quoted at $300. I will accept a check from Seredni that totals $150 which is half the cost of wheel repair. Since this is the BEST solution. [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe [redacted] is a copy of my service history with the repair shop It is not a response Please double check the attachment to determine if it is missing additional pages Regards, [redacted] ***
Revdex.com spoke with the techThe work was done as stated and the business has provided the vehicle history indicate what work was done and on what date