Lake Elmo Bank

The customers statement about calling times, referred to him calling twice in the same day He didn't allow us enough time to respond (We did call and leave a message and then spoke with him) After speaking with Eric and issuing a refund (as you have noted) the Customer sent the following message: "I just wanted to let you know that I contacted Brad (Revdex.com) and told him that this issue has been resolvedHe said the complaint could not be removed but it will show that it was resolved satisfactorilyThank you again for your understandingEric"

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Richard ***

Company states that they have spoken with the consumer to address the issues and are giving them a full refund

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID 12016851, and find that this resolution is satisfactory to me. 
Regards,
Eric Oglesby

We did request a full refund approval through [redacted] back to Richards card but because he filed a claim with [redacted] and a dispute with his credit card company it is now in [redacted]s hands to refund his $24.95.  [redacted] has it under review and they are working with his credit card company.  It...

may take a week or more before he sees a credit or hears from his credit card company/[redacted].  Occasionally when someone contacts us regarding a refund or our 125% guarantee we are able to issue a refund immediately but that is not the case when there is a "dispute" pending.  Just want to share that we have requested a full refund, but it will take time because of Richards claim. It also states (see below in red) We'll complete the refund as soon as your original payment is processed by the bank. Other partyItem/Case IDReasonAmountOpenedStatusLast updatedActionRichard [redacted]Non-receiptChargeback-$24.95 USD5/25/2017Being Reviewed By [redacted]5/26/2017ViewThe funds are not available while this transaction is being reviewed (Unique Transaction ID # [redacted])Original TransactionDateTypeStatusDetailsGrossFeeNetMay 14, 2017Payment From Richard [redacted]HeldDetails$24.95 USD-$1.02 USD$23.93 USDRelated TransactionDateTypeStatusDetailsGrossFeeNetMay 25, 2017The funds are not available while this transaction is being reviewedPlacedWe'll complete the refund as soon as your original payment is processed by the bank.We'll complete the refund as soon as your original payment is processed by the bank....-$24.95 USD$1.02 USD-$23.93 USDName:Richard [redacted] Total amount:-$24.95 USDFee amount:$1.02 USDNet amount:-$23.93 USDInvoice ID:WC-[redacted]Date:May 25, 2017Time:21:51:22 PDTStatus: PlacedWe'll complete the refund as soon as your original payment is processed by the bank.I am writing in response to complaint ID [redacted] filed with the Revdex.com on 5/20/17 by Richard, who's product was delivered to an incorrect address due to a mistake when his address was input.It is too bad Richard didn't look at his confirmation receipt when he ordered, because he could have called/emailed us immediately and we could have corrected his address and there would not have been a delivery issue.On our website it does state under shipping:  "Please confirm your shipping and billing information when placing your order.  We do NOT manually input your address.  All orders are automatically generated from the information you input on our website.  Please make it your responsibility to verify your address is complete and accurate.  Include your apartment, suite, or unit number to ensure the correct delivery of your order."Richard is correct in stating he contacted our company twice.  Richard left a voicemail on 5/19 AFTER business hours saying his receipt had the wrong address (but this was 5 days after he ordered and it was already shipped and delivered by that time).  Richards call was returned by us the next Business day 5/20.  (Voicemail- Text Copy below)We supplied Richard with tracking from USPS which shows his product had been delivered 2 days earlier on 5/17 but it went to the address he input- which was a next door neighbors address: [redacted] instead of his address of [redacted]  (Tracking below). Before issuing a refund or shipping out more product, we asked Richard to check with his neighbor and see if they had his package. We told him to call us back if they did not have it and we would work something out with him.  We want our customers to be satisfied.  We take great pride in our company, our quality of our products and value our customers and their business.   Richard NEVER called us back on 5/20, so we assumed he received his product from his neighbor and all was fine. Today 5/26/17 we received a letter from the Revdex.com and he also filed a dispute with [redacted] who his order went through.Richards complaint he filed with you and [redacted] dispute was made on 5/20.  *This is the SAME DAY WE SPOKE WITH HIM*  and asked him to check with his neighbor and to call us back.   Richard did not even give us a chance to assist him further.  This is very upsetting for us as a business to have a mark on our rating with the Revdex.com when we did nothing wrong and were willing to provide tracking/proof of delivery and further assist him.  I hope you take this into consideration when reviewing the information I am supplying below.[redacted] I want to share that Richard was refunded his $24.95 today 5/26/17 via [redacted] so this issue is Resolved [redacted]Below is the documentation of his voicemail, order and tracking- which I know you cannot share publicly- but it is for you to review, so you can confirm the information shared.Tracking Number: [redacted] DeliveredUpdated Delivery Day:  Wednesday, May 17, 2017 Product & Tracking InformationSee Available ActionsPostal Product:First-Class Package ServiceFeatures:USPS Tracking®DATE & TIMESTATUS OF ITEMLOCATIONMay 17, 2017, 1:29 pmDelivered, In/At Mailbox[redacted]Your item was delivered in or at the mailbox at 1:29 pm on May 17, 2017 in [redacted].From: [redacted]Date: May 19, 2017 at 7:57:21 PM CDTSubject: Voicemail from ###-###-####New Grasshopper VoicemailCaller: ###-###-####Extension: 0 - RepresentativeGrasshopper #: ###-###-####Timestamp: 5/19/2017 8:56:34 PM Eastern Daylight TimeRead Your Voicemail"Hello I placed an order to try out the kidney stuff and didn't arrive and I looked on my receipt and it went to the wrong address. My name is Richard [redacted] phone number ###-###-#### and the address that it went to was [redacted]  so the actual address is [redacted]  I'm not sure how that happened but it went to the wrong place and I was wondering why I hadn't received it when you shipped it right away. So I'm not sure what we can do about that. If I need to take it up with my credit card company or if you'll just re ship something out to me. Anyhow if you know that ###-###-####. Thank you.New customer orderYou have received an order from Richard [redacted]. The order is as follows:Order #[redacted](May 14, 2017)ProductQuantityPriceTrial Size Supply of Kidney "Stuff"™ (#KSTRIAL)1$24.95Subtotal:$24.95Shipping:Free ShippingPayment Method:Checkout With [redacted]Total:$24.95Customer detailsEmail:[redacted]Tel:5[redacted]Billing addressRichard [redacted] driveSan Antonio, TX 78223Shipping addressRichard [redacted] driveSan Antonio, TX 78223Important! Please read before consuming "Kidney Stuff" CAPSULES.Because our NEW "Kidney Stuff" capsules are concentrated we recommend starting at a lower dose, until your system adjusts to the additional fiber and concentrated ingredients. You should gradually work up to the recommended dosage over a period of 1 to 2 weeks. It is suggested to consume 64 oz of liquids daily. Basic Guidelines:Day one through three- start with one capsule in the a.m. and one capsule in the p.m.Day four through six- increase to two capsules in the a.m. and two capsules in the p.m.Day seven through ten- increase to three capsules in the a.m. and three capsules in the p.m.Now you may proceed with the recommended dosage of four in the morning and four at night. (You can also consume all eight capsules at one time) For easier tolerance you can continue splitting the dosage.*If starting the ORIGINAL granulated formula please start with 1 Tsp - 1 TB for the first several days to see how the extra fiber is tolerated and gradually increase to 3 level Tablespoons maximum per day.(May be divided into 2 servings) and it is suggested you consume 64 oz of liquids daily.

The customers statement about calling 3 times, referred to him calling twice in the same day.   He didn't allow us enough time to respond.  (We did call and leave a message and then spoke with him).   After speaking with Eric and issuing a refund (as you have noted) the Customer sent the following message: "I just wanted to let you know that I contacted Brad (Revdex.com) and told him that this issue has been resolved. He said the complaint could not be removed but it will show that it was resolved satisfactorily. Thank you again for your understanding. Eric"