Lake Erie Auto Credit, Inc.

*** *** purchased the vehicle with no warrantyShe was repossessed in accordance with Ohio law for defaulting on her first payment*** was sent a letter in accordance with Ohio law outlining a right to cure within twenty days of repossessionShe may pay all past due balance and late
fees, $dollars of a repossession fee by October 18th, to cure the loanAs a matter of customer satisfaction, we would like to extend the offer to release Miss *** from the remaining balance of her retail installment contract in exchange for a fully executed mutual settlement agreement releasing the vehicle back to usPlease let us know if this is acceptable and we will move forward with drafting the agreement. Thanks, *** *** Lake Erie Auto Credit*** ***

To Whom It May Concern: We typically make every effort to resolve any issues at the dealership level and we take consumer complaints very seriouslyWe would like to resolve this and every issue as efficiently and responsibly as possible*** *** purchased a Buick Lucerne on March 17th
They used our tax refund service (TAX MAX) to secure the vehicle and were anticipated a refund amount of $4,in which they decided to utilize $3,of it as a down payment for the vehicleWe were later notified by Tax Max that the dependent they planned on claiming was already claimed, and they would no longer be receiving a refundWe called the customer and let them know about the issue with their tax return and informed them that we would either need to make up the owed amount ($3,650) or they would have to return the vehicleThe customer stated that they wouldn’t be able to come up with any funds to keep the vehicle and advised us to pick up the vehicleWe took possession of the vehicle on March 19th After we retrieved the vehicle we noticed a significant amount of body damage on the carAs a settlement we are willing to release the customer from the balance of the loan and won’t pursue them for any damages done to the vehicle

We are sorry that Mr*** had this negative experienceHe defaulted on the first payment of his contract and was repossessedWe have over $in expenses to get the car back since it was in Tennessee when it was repossessedHe does however have the right to redeemWe are
unable to confirm his other complaints.As of right now, Mr*** may redeem his vehicle for $1,He has another payment due on July, 2, 2016 so that amount will go upHe has until July 7, 2016 to redeem the vehicle and reinstate the contract or else the car will be sent to a public auction for which he will be given noticeWe will use the proceeds to pay towards the balance owed on the contractWhatever is left over, the deficiency balance can be pursued and may result in judgement or garnishmentWe can report the repossession to the credit bureaus. We are willing to offer one of following two options: We release *** from the balance due on the contract and mutually settleWe will also refund him $and will not report to credit. We will discount the amount that needs to be paid to get the car back by $to $We will spread the remaining $in fees over the time balance of the contractHe has until the 7th to do thisAll payments will have to be paid on time from here on out

I apologize that you had a bad experienceWe would like to offer the customer a release from the balance of his loanIf the customer opts to take this offer, we will draft a Mutual Settlement Agreementwith this agreement, the customer will not have a repossession on his record and we will cease
all collections efforts since the customer is released and the loan has been cancelled

I paid over $6,to that sheisty dealerIts very upsetting and you aren't going to refund my money especially after all the complaints you have receivedBut it is okay I will handle it on my own

On 2/7/15, Ms. [redacted] purchased a 2007 Mercury Mariner for $14,995.00. She signed a contract that required her to maintain full coverage insurance, make her payments on time and keep the collateral in the same condition as she got it. She was set up on bi-weekly payments. The first payment was due...

on 2/13/2015 and was made on time. From that point on she did not make a payment on time. The next payment was paid $100 short on 3/6/15. It was 8 days past due at that time and because she short-paid she was still past due. She had payments due on 3/13/2015, 3/27/2015 that she did not make. She made a payment on 4/3/2015. That was the last payment she made. She also missed the payment on 4/10/2015 and 4/24/2015. She made several promise to pays and did not make any of them. She also failed to provide proof of full coverage insurance for the entire time she had possession of the vehicle. We continued to call her to catch up her loan and provide insurance and she started to get nasty. Hanging up, yelling profanity, etc. On 5/2/2015, she called and told us to come get the car. We dispatched our agent and brought the car back to our lot. It was a voluntary repo but if she did not make a payment that day we would have repossessed her car for past due balance and failing to provide proof of full coverage insurance. When the car got back to the lot, we discovered damage to fender and door. Since she did not have insurance, we paid to repair it and added that to her bill. We sent her a notice of default/right to cure letter in accordance with Ohio law and she was going to but did not redeem her vehicle. On 5/20/2015 She got insurance in order to get the vehicle back but did not ever pick it up. We held it for 20 days and auctioned it. No one bid/bought it and we sold it back to the dealership for her payoff and charged off her loan on 6/1/2015. She called us several times a day to harass the collectors, yell profanity, hang up, and threaten us for nearly a month. Lorain County Sheriff and Cleveland Police notified her that she was not permitted to continue to harass us. She stopped contacting us at that time.We are not refunding Ms. [redacted]. We have released her from her balance as of 6/1/2015 and will not pursue her further. Also, due to her behavior and, as a result, police involvement, she is also not allowed on our property and we will not sell her another car.

It is our mission to ensure we provide excellent customer service and are able to resolve any customer complaints in a timely fashion. It appears as though [redacted] was late on his first payment and a repo order was generated on June 6th. The vehicle was never picked up and it appears as...

though we don't have a valid phone number for Mr. [redacted]. I'd love to reach out to him and apologize for any misunderstanding there may have been.  Thanks, Tony C[redacted] Lake Erie Auto Credit.

To whom it may concern: In an effort to satisfy all of our customers we review all complaints and come up with a solution that is beneficial for both parties. After reviewing Mr. [redacted]’s account it appears as though he did offer to surrender his vehicle due to him losing his job. We did...

repossess the vehicle on April 22nd 2016. I believe there must have been a miscommunication and I am frankly confused as to Mr. [redacted]’s claim, since then we have worked with the customer and actually upgraded him from a 2006 Pontiac Grand Prix to a 2008 Toyota Camry which he purchased on May 8th 2016. I feel we have come to a resolution and this case should be closed. I will reach out to Mr. [redacted] and apologize for the apparent miscommunication that must have occurred. Thanks, Tony C[redacted]

This is true they have since went out of their way to help me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]