This is true they have since went out of their way to help me Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
On 2/7/15, Ms [redacted] purchased a Mercury Mariner for $14,She signed a contract that required her to maintain full coverage insurance, make her payments on time and keep the collateral in the same condition as she got itShe was set up on bi-weekly paymentsThe first payment was due on 2/13/and was made on timeFrom that point on she did not make a payment on timeThe next payment was paid $short on 3/6/It was days past due at that time and because she short-paid she was still past dueShe had payments due on 3/13/2015, 3/27/that she did not makeShe made a payment on 4/3/That was the last payment she madeShe also missed the payment on 4/10/and 4/24/She made several promise to pays and did not make any of themShe also failed to provide proof of full coverage insurance for the entire time she had possession of the vehicleWe continued to call her to catch up her loan and provide insurance and she started to get nastyHanging up, yelling profanity, etcOn 5/2/2015, she called and told us to come get the carWe dispatched our agent and brought the car back to our lotIt was a voluntary repo but if she did not make a payment that day we would have repossessed her car for past due balance and failing to provide proof of full coverage insuranceWhen the car got back to the lot, we discovered damage to fender and doorSince she did not have insurance, we paid to repair it and added that to her billWe sent her a notice of default/right to cure letter in accordance with Ohio law and she was going to but did not redeem her vehicleOn 5/20/She got insurance in order to get the vehicle back but did not ever pick it upWe held it for days and auctioned itNo one bid/bought it and we sold it back to the dealership for her payoff and charged off her loan on 6/1/She called us several times a day to harass the collectors, yell profanity, hang up, and threaten us for nearly a monthLorain County Sheriff and Cleveland Police notified her that she was not permitted to continue to harass usShe stopped contacting us at that time.We are not refunding Ms [redacted] We have released her from her balance as of 6/1/and will not pursue her furtherAlso, due to her behavior and, as a result, police involvement, she is also not allowed on our property and we will not sell her another car
To whom it may concern: In an effort to satisfy all of our customers we review all complaints and come up with a solution that is beneficial for both partiesAfter reviewing Mr [redacted] ’s account it appears as though he did offer to surrender his vehicle due to him losing his jobWe did repossess the vehicle on April 22nd I believe there must have been a miscommunication and I am frankly confused as to Mr [redacted] ’s claim, since then we have worked with the customer and actually upgraded him from a Pontiac Grand Prix to a Toyota Camry which he purchased on May 8th I feel we have come to a resolution and this case should be closedI will reach out to Mr [redacted] and apologize for the apparent miscommunication that must have occurredThanks, Tony C [redacted]
This is true they have since went out of their way to help me Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
On 2/7/15, Ms [redacted] purchased a Mercury Mariner for $14,She signed a contract that required her to maintain full coverage insurance, make her payments on time and keep the collateral in the same condition as she got itShe was set up on bi-weekly paymentsThe first payment was due on 2/13/and was made on timeFrom that point on she did not make a payment on timeThe next payment was paid $short on 3/6/It was days past due at that time and because she short-paid she was still past dueShe had payments due on 3/13/2015, 3/27/that she did not makeShe made a payment on 4/3/That was the last payment she madeShe also missed the payment on 4/10/and 4/24/She made several promise to pays and did not make any of themShe also failed to provide proof of full coverage insurance for the entire time she had possession of the vehicleWe continued to call her to catch up her loan and provide insurance and she started to get nastyHanging up, yelling profanity, etcOn 5/2/2015, she called and told us to come get the carWe dispatched our agent and brought the car back to our lotIt was a voluntary repo but if she did not make a payment that day we would have repossessed her car for past due balance and failing to provide proof of full coverage insuranceWhen the car got back to the lot, we discovered damage to fender and doorSince she did not have insurance, we paid to repair it and added that to her billWe sent her a notice of default/right to cure letter in accordance with Ohio law and she was going to but did not redeem her vehicleOn 5/20/She got insurance in order to get the vehicle back but did not ever pick it upWe held it for days and auctioned itNo one bid/bought it and we sold it back to the dealership for her payoff and charged off her loan on 6/1/She called us several times a day to harass the collectors, yell profanity, hang up, and threaten us for nearly a monthLorain County Sheriff and Cleveland Police notified her that she was not permitted to continue to harass usShe stopped contacting us at that time.We are not refunding Ms [redacted] We have released her from her balance as of 6/1/and will not pursue her furtherAlso, due to her behavior and, as a result, police involvement, she is also not allowed on our property and we will not sell her another car
To whom it may concern: In an effort to satisfy all of our customers we review all complaints and come up with a solution that is beneficial for both partiesAfter reviewing Mr [redacted] ’s account it appears as though he did offer to surrender his vehicle due to him losing his jobWe did repossess the vehicle on April 22nd I believe there must have been a miscommunication and I am frankly confused as to Mr [redacted] ’s claim, since then we have worked with the customer and actually upgraded him from a Pontiac Grand Prix to a Toyota Camry which he purchased on May 8th I feel we have come to a resolution and this case should be closedI will reach out to Mr [redacted] and apologize for the apparent miscommunication that must have occurredThanks, Tony C [redacted]