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Lake Hospital System, Inc.

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Reviews Lake Hospital System, Inc.

Lake Hospital System, Inc. Reviews (28)

PAYMENTS HAVE ALL BEEN APPLIED AS REQUESTED BY CONSUMER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
does not resolve my complaint. For your reference, details of the offer I reviewed appear below
What does reaching out to me do? I was promised a refund by the business and not receivedServices rendered were not to the referral placedI would like a refundWhat is so hard about that?
Regards,
*** ***

the patient called on 9-7-and left a message that was returned today 9-8-@ 9amwe will review the issues directly with the caller

Dear ***,I never received the reply from Lake Health until I received the follow up stating thecomplaint is closedI received no e-mail until after the fact.I also never received any call from Lake Health to call me regarding this issue.I never received any mail contact from Lake Health about this issue.Making you aware of issues that took place that caused no refund.I have been in contact with Lake Health prior as stated and told a refund would beissued.*** ***

we are working directly with the patient regarding the issues

we will follow up with patient directly regarding this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  They indicated they located my payment and will reflect it in my account. [redacted]
Regards,
[redacted]

The patient had three accounts that were sent to the Collection Agency (DOS 5/7/16, 6/25/16 & 9/3/16). Her insurance paid them between 30 to 45 days from the date of service. At that time the patient would have received an EOB from the insurance which showed what they paid and what she owed....

That is her first indication that she owed a balance and she could have called us to make a payment.For DOS 5/7/16, we sent out statements on 8/9/16, 10/17/16, 10/25/17 and 11/27/17. (we received payment from the Collection Agency on 12/16/17)For DOS 6/25/16, we sent out statements on these same days (the 2 accounts may have been included on the statements)The 9/3/16 DOS was included on the 10/18/16 statement and any sent out after that.I called the patient on 12/6/17 to let her know we did send out statements and the dates they were sent. She insisted she only received one. she then became very nasty to me and started cussing (everything was F[redacted] this and F[redacted] that. I asked her to please stop cussing at me, but she continued. I interrupted her to let her know I would sent out a Summary statement and that I was ending the call.I often have calls from patients who are upset about their bills and I don't have a problem with an occasional cuss word, sarcasm or just plain rudeness. However, Ms. L[redacted] went too far & I do not have to continue to speak with a patient who continues to use extremely foul language when I have asked them to stop. I was not rude, but I was not going to continue to listen to her foul language.The insurance sent her out an EOB and we sent four statements. I do not know why she is not receiving all her mail.

While the matter has not yet been resolved, Lake Health is currently working with us to find a resolution to the matter.  
Regards,
[redacted]

the pt will be contacted directly regarding this issue.

Please contact Tina Z[redacted] at [redacted] in regards to your complaint.

I have left 2 seperate messages asking the patient to return my call. I have not located a refund that the patient is referring to. I am not able to resolve her issue until I hear from her

issue resolved today January 3, 2017 after speaking to patient.

I do see the credit of 50.69 on rec gr 705672.  I don't know who told her we can't transfer balances from one account to another, but they were not correct. If Ms H[redacted] was speaking with someone from the self pay department, then no, they cannot do transfers. The self pay department...

should have contacted one of the Customer Service reps in the Billing office to do the transfer. I apologize that they did not do this. I will have the credit of 50.69 transferred from rec gr [redacted] to rec gr [redacted]. I will also make sure it does not go to collection, or if it already has, I will contact them and have them close the account.If Ms H[redacted] was making the payment using acct number [redacted], this is the guarantor number which encompasses all her accounts. The payment would have gone on her oldest account so that could have been the reason that the payment went on the wrong acct.

We are working directly with this family to resolve the issues.  Tina Z[redacted]Lake Health Customer ServiceTeam Lead440-354-1952Fax 4403504503

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] <[redacted]@yahoo.com>Jul 1 to me Because of the inaccurate note by the doctor,I had to go to another urgent care to get a legitimate note. This also affected my job because couldn't use FMLA for the days I...

missed. The business hasn't contacted me either.they sent me a bill for about 76.00$, but I'm not sure if that is the complete total.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I need proof of payment posting
Regards,
[redacted]

This was an Urgent Care visit. the patient has a charge form the physician and from the facility.this was an Urgent care visit that had Facility and Physician charges. The physician charges were 174.00 of which the insurance is showing the patient owing 69.27 co-pay. The facility charges (the...

X-rays)  were 901.00. Anthem allowed 441.49, but applied it all towards the patient deductible.901.00 charges          received payment of 75.00 at Time of Service                                patient made her payment of 435.76 and we applied 366.49 of it payment to the facility charges                                  75.00 & 366.49 equals her 441.49 ded174.00 charges          we applied 69.27 of the patient's payment to this account.                                    435.76 - 366.49 = 69.27I will send her the insurance EOBs and the Itemized that show her payments

resolved

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Address: 10 E Washington St, Painesville, Ohio, United States, 44077

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