Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI need proof of payment posting Regards, [redacted]
I do see the credit of on rec gr I don't know who told her we can't transfer balances from one account to another, but they were not correctIf Ms H [redacted] was speaking with someone from the self pay department, then no, they cannot do transfersThe self pay department should have contacted one of the Customer Service reps in the Billing office to do the transferI apologize that they did not do thisI will have the credit of transferred from rec gr [redacted] to rec gr [redacted] I will also make sure it does not go to collection, or if it already has, I will contact them and have them close the account.If Ms H [redacted] was making the payment using acct number ***, this is the guarantor number which encompasses all her accountsThe payment would have gone on her oldest account so that could have been the reason that the payment went on the wrong acct
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Information for Lake Health: The person who told me that the balance was non-transferable was Ebony who's phone number is [redacted] Regards, [redacted]
The patient had three accounts that were sent to the Collection Agency (DOS 5/7/16, 6/25/& 9/3/16)Her insurance paid them between to days from the date of serviceAt that time the patient would have received an EOB from the insurance which showed what they paid and what she owed That is her first indication that she owed a balance and she could have called us to make a payment.For DOS 5/7/16, we sent out statements on 8/9/16, 10/17/16, 10/25/and 11/27/(we received payment from the Collection Agency on 12/16/17)For DOS 6/25/16, we sent out statements on these same days (the accounts may have been included on the statements)The 9/3/DOS was included on the 10/18/statement and any sent out after that.I called the patient on 12/6/to let her know we did send out statements and the dates they were sentShe insisted she only received oneshe then became very nasty to me and started cussing (everything was F [redacted] this and F [redacted] thatI asked her to please stop cussing at me, but she continuedI interrupted her to let her know I would sent out a Summary statement and that I was ending the call.I often have calls from patients who are upset about their bills and I don't have a problem with an occasional cuss word, sarcasm or just plain rudenessHowever, MsL [redacted] went too far & I do not have to continue to speak with a patient who continues to use extremely foul language when I have asked them to stopI was not rude, but I was not going to continue to listen to her foul language.The insurance sent her out an EOB and we sent four statementsI do not know why she is not receiving all her mail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Tina.Z***I will reach out to the patient directly regarding this issue Tina Z***Lake Health Customer ServiceTeam Lead [redacted] Fax [redacted]
ISSUE HAS BEEN RESOLVED - I SPOKE TO [redacted] 1-3-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI need proof of payment posting Regards, [redacted]
spoke to patient today April issues are resolved
issue resolved today January 3, after speaking to patient
I do see the credit of on rec gr I don't know who told her we can't transfer balances from one account to another, but they were not correctIf Ms H [redacted] was speaking with someone from the self pay department, then no, they cannot do transfersThe self pay department should have contacted one of the Customer Service reps in the Billing office to do the transferI apologize that they did not do thisI will have the credit of transferred from rec gr [redacted] to rec gr [redacted] I will also make sure it does not go to collection, or if it already has, I will contact them and have them close the account.If Ms H [redacted] was making the payment using acct number ***, this is the guarantor number which encompasses all her accountsThe payment would have gone on her oldest account so that could have been the reason that the payment went on the wrong acct
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Information for Lake Health: The person who told me that the balance was non-transferable was Ebony who's phone number is [redacted] Regards, [redacted]
While the matter has not yet been resolved, Lake Health is currently working with us to find a resolution to the matter Regards, [redacted] ***
Please contact Tina Z [redacted] at [redacted] in regards to your complaint
resolved
The patient had three accounts that were sent to the Collection Agency (DOS 5/7/16, 6/25/& 9/3/16)Her insurance paid them between to days from the date of serviceAt that time the patient would have received an EOB from the insurance which showed what they paid and what she owed That is her first indication that she owed a balance and she could have called us to make a payment.For DOS 5/7/16, we sent out statements on 8/9/16, 10/17/16, 10/25/and 11/27/(we received payment from the Collection Agency on 12/16/17)For DOS 6/25/16, we sent out statements on these same days (the accounts may have been included on the statements)The 9/3/DOS was included on the 10/18/statement and any sent out after that.I called the patient on 12/6/to let her know we did send out statements and the dates they were sentShe insisted she only received oneshe then became very nasty to me and started cussing (everything was F [redacted] this and F [redacted] thatI asked her to please stop cussing at me, but she continuedI interrupted her to let her know I would sent out a Summary statement and that I was ending the call.I often have calls from patients who are upset about their bills and I don't have a problem with an occasional cuss word, sarcasm or just plain rudenessHowever, MsL [redacted] went too far & I do not have to continue to speak with a patient who continues to use extremely foul language when I have asked them to stopI was not rude, but I was not going to continue to listen to her foul language.The insurance sent her out an EOB and we sent four statementsI do not know why she is not receiving all her mail
we will follow up directly with the guarantor regarding this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]