The guest described information is not all rightYes our staff did make a mistake but he did apologize to him.But he started really bad language useAt front, Evan there was If he asked us for a refund we would have done it.But he stayed in the room all nightand all the issues he started to meantion to us at check out time, we gave him full refund today.any questions, please let us knowthank-you
Mr *** checked in hotel room and he stayed about hrs in room after he complained about blood on wall, we checked the room and there was not a blood spotIt was a ant size wine spot, but we refunded his room so he got a full refund
Dear Contact:
Thank you for
notifying our office of the concern filed by *** ***, at the Microtel
Inn & Suites property located in Madison, WI We are sincerely sorry to hear we did not
provide the guest, with an excellent Microtel Inn & Suites
experienceYou
can count on our team to help resolve your concerns
To assist Ms
*** in reaching a resolution, I’ve informed the property’s general manager
of the situationThe general manager will contact Ms*** by 8/3. As a company, we’re committed to delivering a
great experience with every stay with us
If for some reason
Ms***’s concern is not resolved, please contact me directly at ***
and I will personally help address her needs
Count on me,
Sincerely,
*** ***
Customer Care
Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Very strange response from the merchant to Revdex.com - especially since the [redacted] of the hotel called me on the phone and apologized and said he would issue a full refund and that he would make sure this didn't happen again. Thus, I don't understand why they would then lie in their response to Revdex.com about what happened. I did not stay all night, I did ask for a refund that afternoon and the desk clerk never ever apologized for his conduct which was outrageous, hostile, and totally unacceptable. The hotel's on-site cameras can confirm the time I left the hotel , the damage to the room door caused by the desk clerk and also the desk clerk's indifferent, unfriendly and unapologetic attitude. I am bewildered and simply don't understand why they are giving a sleazy untrue response to Revdex.com about this incident since they claim in their literature they are a so-called reputable business. Wow!
Regards,
Wesley [redacted]
The guest described information is not all right. Yes our staff did make a mistake but he did apologize to him.But he started really bad language use. At front, Evan there was If he asked us for a refund we would have done it.But he stayed in the room all night. and all the issues he started to...
meantion to us at check out time, we gave him full refund today.any questions, please let us know. thank-you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The guest described information is not all rightYes our staff did make a mistake but he did apologize to him.But he started really bad language useAt front, Evan there was If he asked us for a refund we would have done it.But he stayed in the room all nightand all the issues he started to meantion to us at check out time, we gave him full refund today.any questions, please let us knowthank-you
Mr *** checked in hotel room and he stayed about hrs in room after he complained about blood on wall, we checked the room and there was not a blood spotIt was a ant size wine spot, but we refunded his room so he got a full refund
Dear Contact:
Thank you for
notifying our office of the concern filed by *** ***, at the Microtel
Inn & Suites property located in Madison, WI We are sincerely sorry to hear we did not
provide the guest, with an excellent Microtel Inn & Suites
experienceYou
can count on our team to help resolve your concerns
To assist Ms
*** in reaching a resolution, I’ve informed the property’s general manager
of the situationThe general manager will contact Ms*** by 8/3. As a company, we’re committed to delivering a
great experience with every stay with us
If for some reason
Ms***’s concern is not resolved, please contact me directly at ***
and I will personally help address her needs
Count on me,
Sincerely,
*** ***
Customer Care
Representative
They refunded my cleaning cost, so I wish to close the disput
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Very strange response from the merchant to Revdex.com - especially since the [redacted] of the hotel called me on the phone and apologized and said he would issue a full refund and that he would make sure this didn't happen again. Thus, I don't understand why they would then lie in their response to Revdex.com about what happened. I did not stay all night, I did ask for a refund that afternoon and the desk clerk never ever apologized for his conduct which was outrageous, hostile, and totally unacceptable. The hotel's on-site cameras can confirm the time I left the hotel , the damage to the room door caused by the desk clerk and also the desk clerk's indifferent, unfriendly and unapologetic attitude. I am bewildered and simply don't understand why they are giving a sleazy untrue response to Revdex.com about this incident since they claim in their literature they are a so-called reputable business. Wow!
Regards,
Wesley [redacted]
The guest described information is not all right. Yes our staff did make a mistake but he did apologize to him.But he started really bad language use. At front, Evan there was If he asked us for a refund we would have done it.But he stayed in the room all night. and all the issues he started to...
meantion to us at check out time, we gave him full refund today.any questions, please let us know. thank-you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]