Lake of the Woods Marine and Service Plaza, LTD

The boat shop responded promptly to our last request and came out to find out it was a simple problemThe reset light indicating that the boat needed to be services but the boat shop shared they had already serviced the boat prior to selling so they reset the light and we are now able to enjoy our boat for the holiday weekendWe are thankful that Lake of the Woods Marina working with us to get a working boat We would like to close this complaint, as all issues have been resolvedThank you Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , please close the matter but take note of bellow comments The relevance of the originality of the motor has nothing to do with the repair The engine is made by mercury and the boat is made by *** [redacted] does not make enginesThe motor is identified by its own model # which is a mercury factory #Anyone who works on boats would know this I am not looking for anything further I just feel that this shop has no idea what they are doing when it comes to boat repair They claim they have mercury certified mechanics I took the boat from here to a real mercury certified mechanic and he had the correct part within days and the boat fixed within the week In the beginning when I dropped the boat off I was told 1-2weeks turn around time The owner openly admitted to me he does not make much money off of boat repairs and more off selling boats and rigging new boats Would have liked to have known this before I dropped it off in the first place You can close this complaint No further contact required Regards, Daniel [redacted]

In Reference to Complaint ID #: [redacted] , We did sell them, as they stated, a [redacted] Prior to selling the boat we checked the engine out as thoroughly as possible by checking the compression, performing a spark check, and running the engineWe changed the oil, drained the gear lube, pressure checked the lower unit, and refilled it with gear lubeWe ran the boat at the shop many times and also ran it on the water two times before taking the customer's out on the water, to demonstrate how to operate the boat and to help get them familiar with the boat They took possession of the boat on June 12th, The first time that we were called and told about a problem with the boat starting was July 1stSince the boat was docked close to my house, I went by there the same day to see if it was something simple that could be taken care of quicklyAt this time I found that when you turned the ignition switch, nothing happenedSo fuses and wire connections were checked, but I could not find the problemOn July 2nd, the very next day, I took my head mechanic with me so we could run some tests to see if we could find the problemAfter re-checking things, we determined that no electrical power was getting to the engineWe then found that a wire in the engine harness had shorted out and melted some other wires together The damage was minimal and could be fixed, but to be on the safe side, the boat needed to come out of the water so the harness could be replacedThe customer was immediately informed about the problem and told not to run the engine because more damage could be done, and also because it was not safe to do soThere was no misunderstanding about what I had told them about not running the engine since his wife had called me soon after at the shop, and asked if we could rent them a pontoon boat for that weekendUnfortunately, we are not set up to rent boats, and the development where they use the boat does not allow for rental boats on the lake as it is a private community On July 5th, the customer stopped when passing my house and told my mechanic that they had someone else look at the boat, had it fixed, and for us to not come and pick up the boatThey also stated that they were on their way to the boat to go out on itWhen we returned to work on July 8th, the customer called and said the boat would not start anymore and asked if we would come tow the boat outWe towed the boat out on July 8th and looked at it at the shopWe found that the melted wires had not been fixed in any way and with using the boat after being told not to run the engine, more extensive damage had occurredNot only the main wiring harness was melted, but it passed through the connector and burnt the wiring harness under the cowling (engine cover) So now instead of replacing one harness we would have to replace both harnessesThe main harness (original problem) cost $and the additional harness, under the cowling cost $The main harness was readily available, but the other was notWe paid $I to have it shipped *** 2nd day airWe called to check on the status of the shipment several times, and were told by the company that their processing takes anywhere from 6-business days, We finally received the part days later, Because of the actions by the owner, additional costs were incurred, and the time frame to resolve the issue was also increasedAfter replacing the harnesses, we were able to get additional information to fix another part that was also damagedWe had an employee drive hours, one way, to pick up that partThis is a [redacted] engine and we are not a dealer for them so parts had to be ordered through another dealerThis added additional time to get parts and we did not have any control over that The boat has since been repaired and delivered back to the customerThe customer refused to pay for any of the repairs

Took our boat to Lake of the Woods Marine for winterization and service mainly because of their convenient location right outside the front gate of our lake community The boat was delivered to the owner with both the cockpit and bow covers in place The boat was returned with the cockpit cover missing and the upholstery in the boat sopping wet from recent rains I was told I was mistaken and that the boat was delivered without the cockpit cover The bow cover was in place and the extension pole for the cockpit cover was resting on the seat The worker who brought the boat to the front explained the cover must be in one of the seat wells It was not It's a "he said / she said" situation Recommend take and record inventory of everything you leave on your boat if you use this businessI'll be looking elsewhere

Mr
*** brought his boat to us on June, for some repair workHe was
told that it would be 6-weeks before we would have a chance to look at itAt the beginning of
August I had a technician look at his repair work and found that it was not a
quick, easy jobEither the
furniture that was recently redone needed to be
removed to get to the water circulating pump or parts needed to be taken off
the motor to give access to the pumpI did not have the time to do a major job
at that timeIn September when the shop supervisor had time we proceeded with
the repairWe had been told that this was the original *** motor for
that boatWe ordered the necessary parts according to the motor serial number
When we received the part it was not the right oneWe called *** *** ***
to have them look at the part and according to the serial number of the motor
we had ordered the correct partWe were unable to find the part that fit his
motorWhen he came to pick the boat up he informed the shop supervisor that it
was not the original motor; this explains why we kept getting the wrong part
We have over $in parts that we cannot useMr*** was not charged for
any of our time since we were unable to fix his problem

Mr.
[redacted] brought his boat to us on June, 16 2016 for some repair work. He was
told that it would be 6-8 weeks before we would have a chance to look at it. At the beginning of
August I had a technician look at his repair work and found that it was not a
quick, easy job. Either the furniture...

that was recently redone needed to be
removed to get to the water circulating pump or parts needed to be taken off
the motor to give access to the pump. I did not have the time to do a major job
at that time. In September when the shop supervisor had time we proceeded with
the repair. We had been told that this was the original [redacted] motor for
that boat. We ordered the necessary parts according to the motor serial number.
When we received the part it was not the right one. We called [redacted]
to have them look at the part and according to the serial number of the motor
we had ordered the correct part. We were unable to find the part that fit his
motor. When he came to pick the boat up he informed the shop supervisor that it
was not the original motor; this explains why we kept getting the wrong part.
We have over $100 in parts that we cannot use. Mr. [redacted] was not charged for
any of our time since we were unable to fix his problem.

In Reference to Complaint ID #: [redacted],
We did sell them, as they stated, a [redacted]. Prior to selling the boat we checked the engine out as thoroughly as possible by checking the compression, performing a spark check, and running the engine. We changed the oil,...

drained the gear lube, pressure checked the lower unit, and refilled it with gear lube. We ran the boat at the shop many times and also ran it on the water two times before taking the customer's out on the water, to demonstrate how to operate the boat and to help get them familiar with the boat.
They took possession of the boat on June 12th, 2014. The first time that we were called and told about a problem with the boat starting was July 1st. Since the boat was docked close to my house, I went by there the same day to see if it was something simple that could be taken care of quickly. At this time I found that when you turned the ignition switch, nothing happened. So fuses and wire connections were checked, but I could not find the problem. On July 2nd, the very next day, I took my head mechanic with me so we could run some tests to see if we could find the problem. After re-checking things, we determined that no electrical power was getting to the engine. We then found that a wire in the engine harness had shorted out and melted some other wires together.
The damage was minimal and could be fixed, but to be on the safe side, the boat needed to come out of the water so the harness could be replaced. The customer was immediately informed about the problem and told not to run the engine because more damage could be done, and also because it was not safe to do so. There was no misunderstanding about what I had told them about not running the engine since his wife had called me soon after at the shop, and asked if we could rent them a pontoon boat for that weekend. Unfortunately, we are not set up to rent boats, and the development where they use the boat does not allow for rental boats on the lake as it is a private community.
On July 5th, the customer stopped when passing my house and told my mechanic that they had someone else look at the boat, had it fixed, and for us to not come and pick up the boat. They also stated that they were on their way to the boat to go out on it. When we returned to work on July 8th, the customer called and said the boat would not start anymore and asked if we would come tow the boat out. We towed the boat out on July 8th and looked at it at the shop. We found that the melted wires had not been fixed in any way and with using the boat after being told not to run the engine, more extensive damage had occurred. Not only the main wiring harness was melted, but it passed through the connector and burnt the wiring harness under the cowling (engine cover).
So now instead of replacing one harness we would have to replace both harnesses. The main harness (original problem) cost $183.30 and the additional harness, under the cowling cost $506.06. The main harness was readily available, but the other was not. We paid $41.1 I to have it shipped [redacted] 2nd day air. We called to check on the status of the shipment several times, and were told by the company that their processing takes anywhere from 6-10 business days, We finally received the part 15 days later, 
Because of the actions by the owner, additional costs were incurred, and the time frame to resolve the issue was also increased. After replacing the harnesses, we were able to get additional information to fix another part that was also damaged. We had an employee drive 3 hours, one way, to pick up that part. This is a [redacted] engine and we are not a dealer for them so parts had to be ordered through another dealer. This added additional time to get parts and we did not have any control over that.
The boat has since been repaired and delivered back to the customer. The customer refused to pay for any of the repairs.

The boat shop responded promptly to our last request and came out to find out it was a simple problem. The reset light indicating that the boat needed to be services but the boat shop shared they had already serviced the boat prior to selling so they reset the light and we are now able to enjoy our boat for the holiday weekend. We are thankful that Lake of the Woods Marina working with us to get a working boat.
We would like to close this complaint, as all issues have been resolved. Thank you.  
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], please close the matter but take note of bellow comments .
The relevance of the originality of the motor has nothing to do with the repair.   The engine is made by mercury and the boat is made by [redacted].   [redacted] does not make engines. The motor is identified by its own model # which is a mercury factory #. Anyone who works on boats would know this.  I am not looking for anything further I just feel that this shop has no idea what they are doing when it comes to boat repair.  They claim they have mercury certified mechanics.   I took the boat from here to a real mercury certified mechanic and he had the correct part within 3 days and the boat fixed within the week.   In the beginning when I dropped the boat off I was told 1-2weeks turn around time.  The owner openly admitted to me he does not make much money off of boat repairs and more off selling boats and rigging new boats.  Would have liked to have known this before I dropped it off in the first place.   You can close this complaint.   No further contact required
Regards,
Daniel [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], please close the matter but take note of bellow comments .The relevance of the originality of the motor has nothing to do with the repair.   The engine is made by mercury and the boat is made by [redacted].   [redacted] does not make engines. The motor is identified by its own model # which is a mercury factory #. Anyone who works on boats would know this.  I am not looking for anything further I just feel that this shop has no idea what they are doing when it comes to boat repair.  They claim they have mercury certified mechanics.   I took the boat from here to a real mercury certified mechanic and he had the correct part within 3 days and the boat fixed within the week.   In the beginning when I dropped the boat off I was told 1-2weeks turn around time.  The owner openly admitted to me he does not make much money off of boat repairs and more off selling boats and rigging new boats.  Would have liked to have known this before I dropped it off in the first place.   You can close this complaint.   No further contact required
Regards,
Daniel [redacted]

Review: I purchased a [redacted] from Lake of the Woods Marina on June 11, 2014 which was an expensive purchase for our family. Although it ran fine on the test drive, it did not start back up the first time out. This problem came progressively worse and by the 4th time out it would not start back at all. The boat shop blamed us saying we were probably messing with the wires. After being firm, we were able to get the boat shop to pick the boat up to attempt to repair it. We have waited over 4 weeks for the boat to be repaired. We found the part on line and it can be over night. The boat shop's mechanic said the repair could be done in one day. Every week they have said the part will be in next week and the boat will be ready. We are still waiting for them to repair the problem. We have gone without a working boat from July 1 to now (August 8) and moving forward still without a boat. We feel there is a failure to perform as the boat is still not repaired and if the boat cannot be repaired within a timely manner which we believe could have been one week (four plus weeks later), we would like a full refund as we believe the lemon law applies to this unless we get a repair immediately.Desired Settlement: Repair the boat by Tuesday August 12 or issue a full refund.

Business

Response:

In Reference to Complaint ID #: [redacted],

We did sell them, as they stated, a [redacted]. Prior to selling the boat we checked the engine out as thoroughly as possible by checking the compression, performing a spark check, and running the engine. We changed the oil, drained the gear lube, pressure checked the lower unit, and refilled it with gear lube. We ran the boat at the shop many times and also ran it on the water two times before taking the customer's out on the water, to demonstrate how to operate the boat and to help get them familiar with the boat.

They took possession of the boat on June 12th, 2014. The first time that we were called and told about a problem with the boat starting was July 1st. Since the boat was docked close to my house, I went by there the same day to see if it was something simple that could be taken care of quickly. At this time I found that when you turned the ignition switch, nothing happened. So fuses and wire connections were checked, but I could not find the problem. On July 2nd, the very next day, I took my head mechanic with me so we could run some tests to see if we could find the problem. After re-checking things, we determined that no electrical power was getting to the engine. We then found that a wire in the engine harness had shorted out and melted some other wires together.

The damage was minimal and could be fixed, but to be on the safe side, the boat needed to come out of the water so the harness could be replaced. The customer was immediately informed about the problem and told not to run the engine because more damage could be done, and also because it was not safe to do so. There was no misunderstanding about what I had told them about not running the engine since his wife had called me soon after at the shop, and asked if we could rent them a pontoon boat for that weekend. Unfortunately, we are not set up to rent boats, and the development where they use the boat does not allow for rental boats on the lake as it is a private community.

On July 5th, the customer stopped when passing my house and told my mechanic that they had someone else look at the boat, had it fixed, and for us to not come and pick up the boat. They also stated that they were on their way to the boat to go out on it. When we returned to work on July 8th, the customer called and said the boat would not start anymore and asked if we would come tow the boat out. We towed the boat out on July 8th and looked at it at the shop. We found that the melted wires had not been fixed in any way and with using the boat after being told not to run the engine, more extensive damage had occurred. Not only the main wiring harness was melted, but it passed through the connector and burnt the wiring harness under the cowling (engine cover).

So now instead of replacing one harness we would have to replace both harnesses. The main harness (original problem) cost $183.30 and the additional harness, under the cowling cost $506.06. The main harness was readily available, but the other was not. We paid $41.1 I to have it shipped [redacted] 2nd day air. We called to check on the status of the shipment several times, and were told by the company that their processing takes anywhere from 6-10 business days, We finally received the part 15 days later,

Because of the actions by the owner, additional costs were incurred, and the time frame to resolve the issue was also increased. After replacing the harnesses, we were able to get additional information to fix another part that was also damaged. We had an employee drive 3 hours, one way, to pick up that part. This is a [redacted] engine and we are not a dealer for them so parts had to be ordered through another dealer. This added additional time to get parts and we did not have any control over that.

The boat has since been repaired and delivered back to the customer. The customer refused to pay for any of the repairs.

Consumer

Response:

The boat shop responded promptly to our last request and came out to find out it was a simple problem. The reset light indicating that the boat needed to be services but the boat shop shared they had already serviced the boat prior to selling so they reset the light and we are now able to enjoy our boat for the holiday weekend. We are thankful that Lake of the Woods Marina working with us to get a working boat.

We would like to close this complaint, as all issues have been resolved. Thank you.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,