lake region fitness

---------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Thu, Jul 31, at 11:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Thu, Jul 31, at 11:AM Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: "[email protected]" [redacted] , When I log into my account I cannot reply to itI hope this email finds it's way to the correct personI have attached proof that payment was removed on 6- & 7-I do not have any contract in regards to the automatic paymentsI only have the same contract that you have from lake region fitnessI did freeze my account in December then in march I called to cancel my membership ***

June 30, 2014To whom it may concern,I am writing in response to a complaint (ID [redacted] ) filed to your office on 6/19/14, [redacted] was a member of Lake Region Fitness for approximately yearsShe signed a contract for LRF to deduct per month on an automatic renewal basisIn December 2013, [redacted] called expressing that she was having financial difficulties and wasn't able to continue the gym at that timeShe asked me to freeze her account for a whileBeing that it was holiday time and she was in financial distress she asked if it was possible to refund her December payment to help give her kids ChristmasI refunded her December payment and froze her account for months [redacted] then proceeded to say that she called in April to cancel her membershipThat is falseIn her statement, she stated that she called in MarchNone of those calls ever existed until she called and spoke to me on /after she was charged due to the fact that her freeze was upShe called in and was very abrupt to our employee and demanded a call back that same eveningI was at the gym but off at the time but still returned her callexplained to her that I would have to look into this matter in the morning and get back to herAfter reviewing her contract (Enclosed) and her invoices, it was determined that [redacted] neglected to calibefore he freeze was up and therefore, LRF would not be refunding her moneyHer membership was then canceledAs for the personal accusations, that is not true and frankly, not importantMy goal is to follow the contract rules in an effort to keep our members happy.have included a copy of her contract, emails and invoices, Anything additional, please feel free toThank you,Gina L ManagerLake Region Fitness

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because one I have attached proof of my phone call and two because after emailing the company in June they continued to charge my account again in JulyI have attached proof of bothGina has been very confrontational and no I do not expect you to do anything about that but I would like to have in writing the distress she has causedI would like consumers to know what they will be dealing with if they choose to do business with this companyThe consumer has the rightI did go into the gym on 7-2-after my account was charged againGina told me I was not a woman numerous time because I filled a complaint with the Revdex.comI told her I was not there to argue that I just wanted my money backShe then told me if I wanted a fight I got a fightShe threatened me told me she would fight me at softballTold me she is not going to cancel my account and I better find someone else to do itI did finally speak to the owner of the gym and he was no help at all, I could tell he had his mind made up and didn't really care to speak to meI felt like I was wasting my time talking to himI called him from the parking lot after she threatened me and I didn't get a phone call back till the next day after I called him timesI have no idea what gina has told him but I can only tell my side of the storyGina is also speaking to other members of the gym about me we live in a small town and word gets aroundI was also told by the owner that I was still under contract, that when my first year was up a new contract beganI think customers should be aware of this as well Regards, [redacted]

June 30, 2014To whom it may concern,I am writing in response to a complaint (ID***) filed to your office on 6/19/14, *** *** was a member of Lake Region Fitness for approximately yearsShe signed a contract for LRF to deduct per month on an automatic renewal
basisIn December 2013, *** *** called expressing that she was having financial difficulties and wasn't able to continue the gym at that timeShe asked me to freeze her account for a whileBeing that it was holiday time and she was in financial distress she asked if it was possible to refund her December payment to help give her kids ChristmasI refunded her December payment and froze her account for months*** *** then proceeded to say that she called in April to cancel her membershipThat is falseIn her statement, she stated that she called in MarchNone of those calls ever existed until she called and spoke to me on /after she was charged due to the fact that her freeze was upShe called in and was very abrupt to our employee and demanded a call back that same eveningI was at the gym but off at the time but still returned her callexplained to her that I would have to look into this matter in the morning and get back to herAfter reviewing her contract (Enclosed) and her invoices, it was determined that *** *** neglected to calibefore he freeze was up and therefore, LRF would not be refunding her moneyHer membership was then canceledAs for the personal accusations, that is not true and frankly, not importantMy goal is to follow the contract rules in an effort to keep our members happy.have included a copy of her contract, emails and invoices, Anything additional, please feel free toThank you,Gina LManagerLake Region Fitness

---------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Thu, Jul 31, 2014 at 11:50 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Thu, Jul 31, 2014 at 11:31 AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: "[email protected]" <[email protected]>
 
[redacted], 
 
When I log into my account I cannot reply to it. I hope this email finds it's way to the correct person. I have attached proof that payment was removed on 6-2  & 7-2. I do not have any contract in regards to the automatic payments. I only have the same contract that you have from lake region fitness. I did freeze my account in December then in march I called to cancel my membership. 
[redacted]

June 30, 2014To whom it may concern,I am writing in response to a complaint (ID[redacted]) filed to your office on 6/19/14, [redacted] was a member of Lake Region Fitness for approximately 2 12 years. She signed a contract for LRF to deduct 48.00 per month on an automatic renewal basis. In December 2013, [redacted] called expressing that she was having financial difficulties and wasn't able to continue the gym at that time. She asked me to freeze her account for a while. Being that it was holiday time and she was in financial distress she asked if it was possible to refund her December payment to help give her kids Christmas. I refunded her December payment and froze her account for 6 months. [redacted] then proceeded to say that she called in April to cancel her membership. That is false. In her statement, she stated that she called in March. None of those calls ever existed until she called and spoke to me on /214 after she was charged due to the fact that her freeze was up. She called in and was very abrupt to our employee and demanded a call back that same evening. I was at the gym but off at the time but still returned her call. explained to her that I would have to look into this matter in the morning and get back to her. After reviewing her contract (Enclosed) and her invoices, it was determined that [redacted] neglected to calibefore he freeze was up and therefore, LRF would not be refunding her money. Her membership was then canceled. As for the personal accusations, that is not true and frankly, not important. My goal is to follow the contract rules in an effort to keep our members happy.have included a copy of her contract, emails and invoices, Anything additional, please feel free toThank you,Gina L
ManagerLake Region Fitness

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because one I have attached proof of my phone call and two because after emailing the company in June they continued to charge my account again in July. I have attached proof of both. Gina has been very confrontational and no I do not expect you to do anything about that but I would like to have in writing the  distress she has caused. I would like consumers to know what they will be dealing with if they choose to do business with this company. The consumer has the right. I did go into the gym on 7-2-14 after my account was charged again. Gina told me I was not a woman numerous time because I filled a complaint with the Revdex.com. I told her I was not there to argue that I just wanted my money back. She then told me if I wanted a fight I got a fight. She threatened me told me she would fight me at softball. Told me she is not going to cancel my account and I better find someone else to do it. I did finally speak to the owner of the gym and he was no help at all, I could tell he had his mind made up and didn't really care to speak to me. I felt like I was wasting my time talking to him. I called him from the parking lot after she threatened me and I didn't get a phone call back till the next day after I called him 3 times. I have no idea what gina has told him but I can only tell my side of the story. Gina is also speaking to other members of the gym about me we live in a small town and word gets around. I was also told by the owner that I was still under contract, that when my first year was up a new contract began. I think customers should be aware of this as well. 
Regards,
[redacted]

May 31, 2015To whom it may concern:I am writing this letter referencing ID # [redacted]. There seems to be some kind of misunderstanding here. Lake Region Fitness receives calls every day and documentation is written down by each employee. The manager takes care of each and every call on a daily...

basis. This problem was taken care of and the membership was canceled on 5/24/16 when the documentation was received. Unfortunately, Lake Region Fitness has not received any emails to date from this complainant. A telephone call was made to the complainant and it has been resolved. If there is anything additional, please feel free to contact me.Thank you,Gina L.Manager

Please see attached business response

Review: I have been a member of the gym for 2 1/2 years. I cancelled my membership back in March I called and spoke to the receptionist to cancel my membership. I was under the impression my membership was cancelled. I was not charged for April and May. Gina L[redacted] failed to cancel my membership and on 6-2-14 she charged my back account $45.00 for a membership for the month of June. I called spoke to Gina on 6-3-14 and told her of the mistake she said she would get back to me tomorrow. She did call me back on 6-4-12 to tell me she will not be refunding my account because I Visited another kickboxing class in the same town. I have not visited the gym in over 6 months I have no intentions of using the membership for the month of June but Gina refuses to refund me. When I did call the gym back Gina was very rude telling me she put my account on hold for financial reasons. she claimed she helped me out. In no way did she do me any favors I have a right to put my account on hold or to cancel it after my contract is up. also told me she will not refund me because I attended the other class in town this is nobody's business especially hers. also said she helped me out by letting my son come to the gym I paid for a full year for my son to attend this gym and cancelled his membership when he joined the wrestling team at school. I would like a full refund for the amount that has been charged to my bank account of $45.00. She obviously has a personal issue with me and I am not sure why. She also accused me of calling and treating her staff at no point did this happen.Desired Settlement: I would like a refund of $45.00 the amount removed from my account on 6/2/14

Business

Response:

June 30, 2014To whom it may concern,I am writing in response to a complaint (ID[redacted]) filed to your office on 6/19/14, [redacted] was a member of Lake Region Fitness for approximately 2 12 years. She signed a contract for LRF to deduct 48.00 per month on an automatic renewal basis. In December 2013, [redacted] called expressing that she was having financial difficulties and wasn't able to continue the gym at that time. She asked me to freeze her account for a while. Being that it was holiday time and she was in financial distress she asked if it was possible to refund her December payment to help give her kids Christmas. I refunded her December payment and froze her account for 6 months. [redacted] then proceeded to say that she called in April to cancel her membership. That is false. In her statement, she stated that she called in March. None of those calls ever existed until she called and spoke to me on /214 after she was charged due to the fact that her freeze was up. She called in and was very abrupt to our employee and demanded a call back that same evening. I was at the gym but off at the time but still returned her call. explained to her that I would have to look into this matter in the morning and get back to her. After reviewing her contract (Enclosed) and her invoices, it was determined that [redacted] neglected to calibefore he freeze was up and therefore, LRF would not be refunding her money. Her membership was then canceled. As for the personal accusations, that is not true and frankly, not important. My goal is to follow the contract rules in an effort to keep our members happy.have included a copy of her contract, emails and invoices, Anything additional, please feel free toThank you,Gina LManagerLake Region Fitness

Business

Response:

June 30, 2014To whom it may concern,I am writing in response to a complaint (ID[redacted]) filed to your office on 6/19/14, [redacted] was a member of Lake Region Fitness for approximately 2 12 years. She signed a contract for LRF to deduct 48.00 per month on an automatic renewal basis. In December 2013, [redacted] called expressing that she was having financial difficulties and wasn't able to continue the gym at that time. She asked me to freeze her account for a while. Being that it was holiday time and she was in financial distress she asked if it was possible to refund her December payment to help give her kids Christmas. I refunded her December payment and froze her account for 6 months. [redacted] then proceeded to say that she called in April to cancel her membership. That is false. In her statement, she stated that she called in March. None of those calls ever existed until she called and spoke to me on /214 after she was charged due to the fact that her freeze was up. She called in and was very abrupt to our employee and demanded a call back that same evening. I was at the gym but off at the time but still returned her call. explained to her that I would have to look into this matter in the morning and get back to her. After reviewing her contract (Enclosed) and her invoices, it was determined that [redacted] neglected to calibefore he freeze was up and therefore, LRF would not be refunding her money. Her membership was then canceled. As for the personal accusations, that is not true and frankly, not important. My goal is to follow the contract rules in an effort to keep our members happy.have included a copy of her contract, emails and invoices, Anything additional, please feel free toThank you,Gina LManagerLake Region Fitness

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because one I have attached proof of my phone call and two because after emailing the company in June they continued to charge my account again in July. I have attached proof of both. Gina has been very confrontational and no I do not expect you to do anything about that but I would like to have in writing the distress she has caused. I would like consumers to know what they will be dealing with if they choose to do business with this company. The consumer has the right. I did go into the gym on 7-2-14 after my account was charged again. Gina told me I was not a woman numerous time because I filled a complaint with the Revdex.com. I told her I was not there to argue that I just wanted my money back. She then told me if I wanted a fight I got a fight. She threatened me told me she would fight me at softball. Told me she is not going to cancel my account and I better find someone else to do it. I did finally speak to the owner of the gym and he was no help at all, I could tell he had his mind made up and didn't really care to speak to me. I felt like I was wasting my time talking to him. I called him from the parking lot after she threatened me and I didn't get a phone call back till the next day after I called him 3 times. I have no idea what gina has told him but I can only tell my side of the story. Gina is also speaking to other members of the gym about me we live in a small town and word gets around. I was also told by the owner that I was still under contract, that when my first year was up a new contract began. I think customers should be aware of this as well.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because one I have attached proof of my phone call and two because after emailing the company in June they continued to charge my account again in July. I have attached proof of both. Gina has been very confrontational and no I do not expect you to do anything about that but I would like to have in writing the distress she has caused. I would like consumers to know what they will be dealing with if they choose to do business with this company. The consumer has the right. I did go into the gym on 7-2-14 after my account was charged again. Gina told me I was not a woman numerous time because I filled a complaint with the Revdex.com. I told her I was not there to argue that I just wanted my money back. She then told me if I wanted a fight I got a fight. She threatened me told me she would fight me at softball. Told me she is not going to cancel my account and I better find someone else to do it. I did finally speak to the owner of the gym and he was no help at all, I could tell he had his mind made up and didn't really care to speak to me. I felt like I was wasting my time talking to him. I called him from the parking lot after she threatened me and I didn't get a phone call back till the next day after I called him 3 times. I have no idea what gina has told him but I can only tell my side of the story. Gina is also speaking to other members of the gym about me we live in a small town and word gets around. I was also told by the owner that I was still under contract, that when my first year was up a new contract began. I think customers should be aware of this as well.

Regards,

Business

Response:

Please see attached business response

Business

Response:

Please see attached business response

Consumer

Response:

---------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Thu, Jul 31, 2014 at 11:50 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Jul 31, 2014 at 11:31 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>