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Lake Region Moving and Storage Company

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Lake Region Moving and Storage Company Reviews (2)

From: Revdex.com of Metro Washington DCDate: Thu, Oct 5, at 12:PM---------- Forwarded message ----------From: David B*** Date: Thu, Oct 5, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington
DC & Eastern Pennsylvania complaint #***.To: Revdex.com All American eyeglass repair response to complaint ***We read over the response! This woman is lying we spent a lot of time with her the glasses were beyond repair before she brought them to us! We fixed them we did a spring hi he rebuild we do about of these a day! She first brought them in and we were told the optical my eye dr could never get them right and that they were incompetentSo we took extra care with this customer because we knew she was picky! We fixed her glasses and she came back a week later after being very happy with the outcome and told us they just needed to sit better on her face we spent about a half hour with her! This happened twice in two weeks, and we helped her both times! Then out of the blue she calls us one day telling us her glasses were ruined by us and all we did was the repair we do all the time many times a day and many people love this repair! As she was on the phone she told me I was as a bh and told her that she was crazy because we don’t melt plastic or ruin the temples then Dave talked to her very calmly and and by the end he said if you want to bring them back in we will try and straighten your glasses but you can’t scream at us the way you are she told him he was an ae and a jerk and that his nails were disgusting! I’m sorry she had a bad experience we don’t have a dog here we did in our old location and our shop is not dirty we did just move in so I apologize it’s not a palace for her! Thank youAllie b***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
in her statement she still continues to talk poorly about me which is a reflection of the type of business they are runningShe did not repair my glasses which is why I returned twiceI was never satisfied with the repair because they were not repairedI never went to my Eye DR to have my glasses repairedThey informed me based on the nature of the break they were unable to fix them and recommended that I go to All American Eye RepairAfter going there TWO times and still being unable to wear my glasses, I complained to My Eye Dr about the work since they recommended that I go thereThey asked that I come in and looked at my glasses - they were baffled by the poor work and again told me they could not even straighten the glasses and suggested that I call the repair shopI did call and was instantly given an attitudeThe woman told me on the phone I was "full of st"She hung up on me and upon returning the call I spoke to DaveHe claimed I was lying as wellI never became irateI simply tried explaining what they had done and was shut down and refused assistanceTheir work is unacceptable as their customer service skillsI had to go back to the office TWO times because they were not fixed - she is supporting the story that I am telling because my glasses had never been fixedThey also added glue or whatever material they use to repair to the side of the arm that had not been damage leaving behind large chunks of particles all over the armsDuring the conversation as I referred to "glue" Dave was poking fun at me for not being technically versed in the eye repair worldHe became aggressive with me and talking over me that I must be lying because that is not what they useI kept trying to explain I did not know the technical terms and was simply asking for help or a refund to use towards new frames and was so disrespected that I am still upset about itI never once used profanity, I was in tears on the phonesI felt helpless and could not afford to spend an additional expense on new framesThere also was a dog there the first time I went to the office, they have a Jack Russel, not only did I hear it but she told me.
Regards,
*** ***

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Address: 9909 S Shore Dr, Minneapolis, Minnesota, United States, 22046-3318

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www.ecs-solar.com

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