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Lake Region R V's Inc

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Mr and Mrs *** did buy their Park Model from our dealership. The factory sent a representative to work on their park model in the fall of and do repairs. Joe *** did do repairs to the park model that we paid several thousands of dollars to him prior to his last bill that was
for less than a full day of work. For this his initial bill was in excess of $and then he modified the bill to over $4800. Nicole ***, Dale ***, and I have each tried to have phone conversations with Joe *** to resolve the bill and have not been able to have a civil conversation with him. I did have a person from the park go to ***'s trailer to give me a bid on what the repairs would have cost and the bid was in the neighbor hood of $to $500. I personally have not been to the trailer, but did send another repair person to their camper different times to do additional repairs. I also have authorized a third repair man, Mark *** to work on their unit. Some of the repairs the ***'s were requesting were not able to be completed without causing more damage than they would have repaired. Both my repairman and Mark stated this.Now, ***'s warranty on this unit is with TRC manufacturing, not Lake Region RVS. TRC manufacturing was not willing to pay for the repairs that the ***'s wanted done. Virtually all of the repairs to this point have been done by Lake Region RVS at our expense in an effort to have the ***'s happy with our dealership. TRC manufacturing has ceased operations and is no longer handling warranty claims at any level. Due to the closing of their business the ***'s no longer have warranty.We will discuss internally if Lake Region is willing to due any additional repairs at our expense, but due to the nature of their warranty, and the documents they signed at delivery, we are not obligated to do any further repairs to their park model

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Address: 7815 Riverdale Dr NW, Ramsey, Minnesota, United States, 55303-7276

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