Lake Roosevelt Vacations, Inc.

Complaint: ***
I am rejecting this response
Sincerely,
*** ***

As per our discussion for the resolution we were not going to offer you the days worth of compensation but what we did offer was we did not charge for the replacement of the two oars which was $and also the buy down waiver cost of $We feel that at this time there is nothing more we can offer. Thank you,Edward

Friday late morning I checked-out two gentlemen on the [redacted] houseboat.  As we were going through the check-out NO ants were noticed.  About the time they had loaded all their food and belongings one of the ladies came up and said she had seen a couple ants.  We gave her some vinegar...

to get rid of them.  That evening they called and said there was a lot of ants in their kitchen.  We sent a person out with spray.  The next morning, they wanted to switch boats.  We took a houseboat out to where they were enjoying a nice sunny day on the beach.  I asked the housekeepers if they seen any ants on the boat while they were doing their deep cleaning.  They all said no they hadn't seen any ants anywhere.  When the boat was brought back in we fogged the boats for ants.  The only place there was remains of ants was in the kitchen area, mainly the sink where there was a bag of grapes left. Upon their return to our business they asked for a one day rental back (as to their calculations) 1200.00.  As per our contract, which they signed: MALFUNCTION OR BREAKDOWN:13.          In the event of any malfunction of mechanical or electrical failure or breakdown of the Houseboat or any of its parts, equipment or accessories, the Charterer agrees to notify Owner immediately.  Owner shall endeavor to service the Houseboat and to complete any required repair or replacement promptly, provided that Owner shall not be responsible to the Charterer and the Charterer shall not be entitled to any adjustment of any amounts paid in respect to the charter for any delays or interruptions which may be occasioned thereby.  In the event the Charterer attempts to repair any malfunction or breakdown, without Owner’s permission, Charterer forfeits the entire $500.00 security/damage deposit. The differences in a three/four day trip would be 335.00 NOT 1200.00 (4 day trip 3395.00 -3 day trip 3060.00) Even though we didn't have to (as per our contract) we credited them for a couple of items.   The oars that were sent out as not faulty.  If they would have noticed they were defective upon taking them, we would have kindly given them a different set. We understand ants can be distracting and we did our best to make them happy, to no avail.

Complaint: [redacted]
I am rejecting this response because:I am not asking for a fourth night.  We spend 3 nights on a houseboat; one of those nights was spent in an ant infestation.   
 Sincerely,
[redacted]